Executive Summary ............................................................................................................................ 5 The Services Provided ........................................................................................................................................ 5 What We Aim to Achieve .................................................................................................................................. 5 Managing Future Demand ................................................................................................................................. 6 Lifecycle Asset Management ............................................................................................................................. 6 Financial Summary .............................................................................................................................................. 6 1. Introduction ................................................................................................................................ 8 1.1. Purpose of this Plan ................................................................................................................................ 8 2. Activity Description .................................................................................................................... 8 2.1. What we do ............................................................................................................................................... 8 2.2. Why we do it ............................................................................................................................................ 8 2.2.1. Objectives of the Beautification, Parks and Reserves Activity ..................................................... 9 2.3. Overview of Management ...................................................................................................................... 9 2.4. Plan Limitations ....................................................................................................................................... 9 2.5. Plan Framework ....................................................................................................................................... 9 3. Strategic Direction .................................................................................................................... 10 3.1. Community Outcomes ......................................................................................................................... 10 3.2. Strategic Priorities .................................................................................................................................. 12 4. Key Issues ................................................................................................................................. 13 4.1. Key issues for the next ten years ......................................................................................................... 13 4.2. What Are We Planning ......................................................................................................................... 13 4.3. Changes Made to the Activity .............................................................................................................. 13 4.4. Key Projects ........................................................................................................................................... 14 5. Our Levels of Service ................................................................................................................ 17 5.1. Customer Expectations ........................................................................................................................ 17 5.1.1. Customer Satisfaction Trends ......................................................................................................... 17 5.2. Planning Framework ............................................................................................................................. 18 5.3. Levels of Service, Performance Measures and Targets .................................................................... 19 5.3.1. Changes to the performance framework ....................................................................................... 20 5.4. Plans Programmed to Meet the Level of Service .............................................................................. 21 6. Managing Future Demand ....................................................................................................... 22 6.1. Demand Forecasts ................................................................................................................................. 22 6.1.1. Demand Drivers ................................................................................................................................ 22 6.1.2. Demand Forecasts ............................................................................................................................. 22 6.2. Implications of Growth/Demand ...................................................................................................... 22 6.3. Demand Management Strategies ......................................................................................................... 22 6.4. Plans Programmed to Meet Growth/Demand Changes ................................................................. 23 6.5. Sustainability ........................................................................................................................................... 23 7. District-Wide Asset Management Strategies ............................................................................ 24 7.1. Overview of the Parks and Reserves Assets ...................................................................................... 24 7.1.1. Asset Age and Life Expectancy ....................................................................................................... 24 7.1.2. Data Source and Confidence ........................................................................................................... 24 7.2. Approach to Operations and Maintenance ....................................................................................... 24 7.2.1. Service Delivery Review ................................................................................................................... 25 7.2.2. Operations and Maintenance Strategy ............................................................................................ 25 7.2.3. Operations and Maintenance Trends Forecasts ........................................................................... 25 7.2.4. Future Improvements ....................................................................................................................... 26 7.3. Approach to Renewals .......................................................................................................................... 26 7.3.1. Renewal Strategy ................................................................................................................................ 26 7.3.2. Renewal Past Trends and Forecasts ............................................................................................... 27 7.4. Upgrading and Developing New Assets for Levels of Service and Demand ............................... 27 7.4.1. Capital Investment Strategy – LOS and Demand ........................................................................ 27 7.4.2. Capital Investment Trends – LOS and Demand .......................................................................... 28 8. Financial Summary ................................................................................................................... 29 8.1. 10 Year Financial Forecast ................................................................................................................... 29 8.1.1. Financial Summary ............................................................................................................................ 29 8.1.2. Total Income ...................................................................................................................................... 30 8.2. Financial Forecast Summary ................................................................................................................ 31 8.3. Summary of Key Financial Assumptions ........................................................................................... 32 8.4. Valuation Approach .............................................................................................................................. 32 8.5. Funding Principles ................................................................................................................................. 32 9. Activity Specific Assumptions .................................................................................................. 33 10. Significant Effects, Risk Management & Quality Assurance ............................................... 33 10.1. Significant Negative Effects ............................................................................................................. 33 10.2. Risk Management .............................................................................................................................. 33 10.3. Compliance and Quality Assurance ...............................................................................................