United Telephone Company of the Northwest d/b/a CenturyLink Local Terms of Service Washington Effective: 06-01-2021 2nd Revised Title Page 1 This Local Terms of Service contains the terms, conditions and rates for services formerly found in the United Telephone Company of the Northwest d/b/a CenturyLink Tariff WN U-4, effective April 1, 2014. Emergency Number Services (911), Exchanges And Extended Area Service (EAS), Lifeline Assistance Programs and Maps and Exchanges Areas are located in United Telephone Company of the Northwest d/b/a CenturyLink Tariff WN U-5 on file with the Washington Utilities and Transportation Commission. United Telephone Company of the Northwest d/b/a CenturyLink is referred to with this Local Terms of Service as “CenturyLink” or “Company”. TRADE NAMES, TRADEMARKS AND SERVICE MARKS The following list of trade names, trademarks and/or service marks which may be used for services offered herein are owned by Lumen Technologies Group, Inc. (formerly CenturyLink, Inc.) or a (C) subsidiary of Lumen Technologies Group, Inc. and are used by CenturyLink with express permission. (C) Trademark and service mark designations will not be listed hereafter in this Local Terms of Service. However, the laws regarding trademarks and service marks are applicable. Trade names, trademarks and service marks that are owned by Lumen Technologies Group, Inc. or a subsidiary of Lumen (C) Technologies Group, Inc. cannot be used by another party without authorization. CENTURYLINK® CORE CONNECT® SIMPLE CHOICE® WA2021-09 United Telephone Company of the Northwest d/b/a CenturyLink Local Terms of Service Washington Effective: 05-08-15 1st Revised Index Page 1 INDEX TITLE OR SUBJECT SECTION PAGE NO. 900 and 976 Blocking Service 6 15 Abuse or Fraudulent Use of Service 2 20 Access to Premises 2 20 Additional Listings 5 3 Administration of Numbers 7 3 Anonymous Call Rejection 6 17 Application for Service 2 4 Availability of Facilities 2 25 Auxiliary Listings 5 7 Basic Rate Interface (BRI) 25 2 Billing Number Screening 6 13 Business Listings 5 5 Business Service 3 Call Forward Busy - Fixed 6 4 Call Forward Busy - Customer Programmable 6 4 Call Forward No Answer - Fixed 6 4 Call Forward No Answer - Customer Programmable 6 4 Call Forwarding 6 3 Call Forwarding - Fixed 6 3 Call Forward of Call Waiting 6 4 Call Line Identifier 6 25 Call Tracer 6 17 Call Waiting 6 5 Call Waiting with Options 6 5 Caller ID with Name 6 17 Caller ID - Number Only 6 17 Caller ID Blocking 6 18 United Telephone Company of the Northwest d/b/a CenturyLink Local Terms of Service Washington Effective: 11-22-15 2nd Revised Index Page 2 INDEX TITLE OR SUBJECT SECTION PAGE NO. Cancellation of the Application 2 5 Centrex 17 2 Changes in Telephone Number 2 23 Competitive Response 15 1 Complaints and Disputes 2 18 Concurrences 22 2 Connection with Customer-Provided Equipment 23 3 Construction 2 15 Credit Allowance for Interruption of Service 2 23 Custom Calling Features 6 3 Custom Calling Feature Packages 6 9 Definitions 1 1 Deposits 2 7 Derived Channel Services 21 2 Digital Switched Services (DSS) 6 22 Direct Inward Dialing 6 13 Directory Assistance Service 5 2 Directory Listings 5 3 Discontinuance of Service 2 15 Discounts, Concessions, Promotions and Special Rates 7 2 Dual-Name Listings 5 5 Emergency Measures Taken Pursuant to a State of Extreme Emergency 2 26 Enhanced Frame Relay Service 24 2 Errors in Transmission of Messages 2 22 Establishment of Credit 2 6 Exchanges and Local Calling Areas Preface 1 ExpressTouch Service 6 17 Extended Area Service (EAS) 3 2 Facility Relocation Cost Recovery Fee 2 32 FCC Designated N11 Services 20 2 Fixed Remote Call Forwarding 6 10 Foreign Exchange Service 8 2 WA 15-24 United Telephone Company of the Northwest d/b/a CenturyLink Local Terms of Service Washington Effective: 10-01-2019 4th Revised Index Page 3 INDEX TITLE OR SUBJECT SECTION PAGE NO. Forwarded Message Information 18 2 Fractional Rates 2 11 Fraudulent Use of Service 2 20 Individual Voice Channels for Custom Access Solutions 21 2 Inside Wire Maintenance Plans (a.k.a. Inside Wire Protection) 23 8 (N) Integrated Services Digital Network (ISDN) 25 2 Interexchange Receiving Service (IRS) 9 2 Interruption of Service, Credit Allowance 2 23 IntraLATA Private Line Service 22 2 Joint User Service 10 2 Late Payment Charge 2 12 Line Extension Service 11 2 Listings in Alpha Form 5 7 Local Calling Areas Preface 1 Local Measured Service (LMS) 1 19 Maintenance of Service Charge (a.k.a. Trouble Isolation Charge) 23 7 (T) Message Telecommunications Service 4 2 Name Change 13 4 Natural Disaster Relief for Customers 2 30 Non-Listed, Non-Published Numbers 5 3 Non-Sufficient Funds Checks (NSF) (a.k.a. Returned Check Charge) 2 11 Notices 2 19 Off Net Transfer 6 16 Operator Services Surcharges 3 7 Outbound Call Block Feature 6 7 Outward WATS Message Detail Service 16 2 Pay Telephone Access Line Service 14 2 Payment of Bills 2 11 Personal Alert Line 6 5 Preliminary Statements Preface 1 Primary Rate Interface (PRI) 25 10 Priority of Service 2 25 Quality of Service Guarantee 2 29 WA 19-09 (UTNW) United Telephone Company of the Northwest d/b/a CenturyLink Local Terms of Service Washington Effective: 08-29-16 2nd Revised Index Page 4 INDEX TITLE OR SUBJECT SECTION PAGE NO. Recorded Public Notices 2 22 Refusal of Service 2 19 Rendering and Payment of Bills 2 11 Repeat Dial 6 18 Reservation of Facilities 7 2 Residence Service 2 14 Residence Listings 5 5 Responsibility for Service and Equipment 2 18 Restoration of Service 13 2 Return Call 6 18 Rules and Regulations 2 2 Satisfaction Guarantee Program 15 2 School and Library Discounts (E-Rate) 2 27 Selective Call Forwarding 6 19 Selective Call Rejection 6 20 Selective Call Ring 6 20 Service Connection Charges/Nonrecurring Charges 13 2 SignalRing 6 6 Special Exchange Services 6 7 Speed Dial 6 6 Station Termination 19 2 Supersedure 2 20 Tax Additions to Customer Billing 3 10 Telecommunications Service Priority (TSP) 2 26 Telephone Answering Service 2 21 Telephone Number Charge 2 23 Temporary Line Extension 11 8 Temporary Service and Service to Speculative Projects 2 21 Temporary Suspension of Service (Vacation Service) 2 31 Three-Way Calling 6 6 Toll and Casual Dialing Restriction Package 6 11 Toll Restriction Package 6 11 Trade Names, Trademarks And Service Marks Title 1 Underground Construction 2 15 Use of Service 2 14 Vacation Service 2 31 Voice Business Continuity 15 10 WA 16-09 United Telephone Company of the Northwest d/b/a CenturyLink Local Terms of Service Washington Effective: 04-01-14 Preface Original Page 1 PRELIMINARY STATEMENT TERRITORY SERVED United Telephone Company of the Northwest renders telephone service in the exchanges and local calling areas as shown in Section 1 of United Telephone Company of the Northwest d/b/a CenturyLink Tariff WN U-5. The procedure which will be followed by the Company in rendering service is set forth in the rules and regulations in which are included definitions explaining phrases and terms used. EXCHANGES AND HOURS OF SERVICE Continuous 24-hour service in all exchanges. United Telephone Company of the Northwest d/b/a CenturyLink Local Terms of Service Washington Effective: 04-01-14 Section 1 Original Page 1 DEFINITIONS ABBREVIATED DIALING See "Speed Calling." ACCESS LINE A circuit between the customer's premises and the serving central office providing access to the network. Access lines are subdivided as follows: a. One-Party Line: A line for network access arranged to serve one customer. b. PBX Trunk: A trunk utilized by those multiline systems which randomly and automatically selects a trunk from the system's group of trunks when the station user activates the trunk selection function of the system's common equipment. c. Key (Rotary) Line: A trunk utilized by those multiline systems wherein the multiline system station user has the capability of individually selecting a specific trunk from the system's group of central office trunks. d. Pay Telephone Access Line: A class of service furnished to individuals, firms, or corporations which permits connection of a customer provided instrument (coin or coinless) that is activated by the deposit of coins, tokens or the entry of a customer account number. ACCESS LINE INSTALLATION CHARGE A nonrecurring charge made to cover all or a portion of the cost associated with the installation of telephone access line. AIRLINE MEASUREMENT The shortest distance between the points involved. ANONYMOUS CALL REJECTION Anonymous Call Rejection allows a Caller ID subscriber to route blocked calls to a prerecorded message which indicates to the calling party that the subscriber to Anonymous Call Rejection does not accept blocked calls. Blocked calls are calls that have been designated as private by the calling party by use of either Caller ID or All Call Blocking. This feature is only available to customers of Caller ID-Number Only or Caller ID with Name and is provided automatically. To activate, customers must press *77 (1177 on rotary phones). To deactivate customers must press *87 (1187 on rotary phones). APPLICANT An individual or concern making application to the Company for service. United Telephone Company of the Northwest d/b/a CenturyLink Local Terms of Service Washington Effective: 04-01-14 Section 1 Original Page 2 DEFINITIONS AUTO ANSWER BACK The Auto Answer Back feature, when implemented on a business set, allows any incoming call to the number of the set to be automatically answered after four seconds.