This issue sponsored by LEADERSHIP MARCH 2007 International Society for Performance Improvement THE MAGAZINE OF LEADERSHIP DEVELOPMENT, MANAGERIAL EFFECTIVENESS, AND ORGANIZATIONAL PRODUCTIVITY ExcellenceBoldBold DreamsDreams TheyThey UniteUnite andand MotivateMotivate PeoplePeople WWhathat IsIs TTruerue Success?Success? Jim Collins Best Selling BrandBrand YourYour LeadershipLeadership Author DevelopmentDevelopment YYouou CanCan WWinin thethe RaceRace fforor TTalentalent “ Leadership Excellence is the Harvard Business Review in USA Today format.” —Stephen R. Covey, Author of The 8th Habit www.LeaderExcel.com LEADERSHIP ™ THE MAGAZINE OF LEADERSHIP DEVELOPMENT, MANAGERIAL EFFECTIVENESS, AND ORGANIZATIONAL PRODUCTIVITY VOL.Excellence 24 NO. 3 MARCH 2007 Successful Approach Your approach to leadership may be bold as you go for the goal, but monitor your success rate and brand your development so that you cultivate sound judgment and lean thinking and learn the lessons of wins and losses. JIM COLLINS in talent-share? . .8 Learn from your Revamp old ways of Failure or Fallure losses and victories . .13 recognizing people . .17 Start measuring JUDITH A. HALE OWARD UTTMAN your success rate . .3 Certification ANDRE MARTIN H G It’s a retention and cost- Creating Leader 2.0 Decision Leaders JON YONGER, NORM saving strategy . .9 Engage in an action- They are both decision SMALLWOOD, AND learning approach . .14 makers as well as DAVE ULRICH NOEL TICHY AND decision mentors . .18 WARREN BENNIS CHRISTOPHER RICE Branded Developers ICHAEL RANT They engage in Sound Judgment Four Priorities M M. G job sculpting . .4 This is what great Make talent Performance Management leaders possess . .10 a top priority . .15 Use quality principles KATHRYN GRIFFIN to manage people . .19 Lawyer CEOs ROB LEBOW JOHN BOSTICK TEPHEN ABOT AND Your chief counsel Lean Thinking Ride the Turbulence S J. C may be a leader . .6 See and manage your Manage well the JULIUS M. STEINER firm as a system . .11 transition points . .16 Make Your Company LANCE SECRETAN a Great Place to Work Bold Dreams MICHAEL FEINER JOAN MARQUES Craete a menu of Align your people Commitment Awakened Leaders benefits and options . .19 behind your dream . .7 This is what drives They share five high performance . .12 traits in common . .16 MARILYN MANNING BRIAN C. WALKER Embrace Diversity The Race for Talent RICHARD LEPSINGER ADRIAN GOSTICK Set ground rules for Are you gaining Five Lessons The Carrot Principle working together . .20 Subscription and Renewal Rates: $129 annual (12 issues) $199 two years (24 issues) E . D . I . T . O . R’S N. O . T . E $279 three years (36 issues) (Canadian/foreign add $40 U.S. postage per year.) Corporate Bulk Rates (to same address) $109 each for 6 to 25 $99 each for 26 to 99 Call for rates on more than 100 copies: 1-877-250-1983 Leadership Excellence Plan Back Issues: $10.00 each It’s the new template for your development. Fax (one article): $8.00 Leadership Excellence (ISSN 8756-2308), pub- lished monthly by Executive Excellence Publishing, by Ken Shelton • Personal Excellence, The Magazine 1806 North 1120 West, Provo, UT 84604. of Life Leadership. In this monthly Article Reprints: magazine (now in its 12th year), For reprints of 100 or more, please contact the editorial department at 801-375-4060 or send we provide the best and latest email to [email protected]. HEN YOU ARE thinking on seven dimensions of trying to do whole-life growth, improvement, Internet Address: http://www.eep.com Wsomething—and progress, and positive change. Editorial Purpose: Our mission is to promote personal and organi- what could be more worthwhile to So, our personal leadership zational leadership based on constructive values, do at work than developing your resources emphasize the discipline sound ethics, and timeless principles. leadership—it’s smart to start with of appetites, passions, compul- Editorial: a plan. 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Over the years, I have seen sev- Contributing Editors: Organization Side of Leadership Chip Bell, Dianna Booher, Kevin Cashman, eral good leadership development Jim Loehr, Norm Smallwood, Joel Barker, Joseph plans that are specific to a certain Once you start or join a team or Grenny, Jim Kouzes role, style, function, team, organi- organization, you become a mem- Executive Excellence Publishing: zation, industry, or military unit. ber of a performance unit that Ken Shelton, Editor-in-Chief, CEO Rick Weiss, Creative Director The Marines, for example, have a delivers some kind of product or Kathi Christman, Marketing Manager Geoff Pace, Sales Manager great plan for developing Marines. service. This requires you to work Allan Jensen, Chief Information Officer And most organizations have some with other people who are, hope- Sean Beck, Circulation Manager semblance of a plan for developing fully, engaged and aligned behind Cover photo is © Joel Grimes. “leaders like us.” Life Leadership a common purpose. So, we pro- For years, we have recognized vide two resources to develop Approach—BaldThe table of contents Eagle Conservationart is a detail Edition from the need to have a more universal esprit de corps, execution, and team (image cropped) © Robert Bateman, and is courtesy of the artist and art print publisher template that takes into account excellence: Mill Pond Press. the personal side of leadership • Sales and Service Excellence, The For additional information on artwork by and enables you to create your Magazine of Team Leadership. In Robert Bateman please contact: own development plan or to cus- this monthly magazine (now in its Mill Pond Press, Inc. th 310 Center Court tomize a plan for your team or 7 year), we package the best and Venice, FL 34285 organization. latest thinking on seven dimen- 1-800-535-0331 I finally feel we are ready to sions of sales and service team www.millpond.com introduce the Leadership Excellence performance (since all members of Plan and make it the centerpiece of a team have a role to play in these our Excellence Performance System. Team Leadership vital areas—whether they know it The four quadrants of the or not). plan—two on the personal side • Leadership Excellence, The and two on the team and organiza- Magazine of Organization tion side of leadership—parallel Leadership. In this monthly maga- our four monthly magazines. zine (now in its 24th year), we pro- Personal Side of Leadership vide the best and latest thinking Full view of table of contents art. on seven dimensions of manage- Unless you start with the per- ment and leadership of teams and Copyright © 2007 Executive Excellence Publishing. No part of this publication may be reproduced or sonal side of leadership, you build organizations with an emphasis transmitted without written permission from the on a foundation of sand. The lives on the timely application of time- publisher. Quotations must be credited. of many leaders melt once they less principles. experience the heat of the position. To access our new Leadership Organization Excellence Plan Hence, we provide two resources Leadership , visit the home page to develop character, competence, of our website www.Leader and resilience: Excel.com and click on the LEP • Health and Fitness Excellence, The Magazine icon. You may also want to explore the on- of Body Leadership. In this monthly maga- line article archive. LE zine (now in its 2nd year), we package the best and latest thinking on seven dimensions of personal wellness and performance. Editor since 1984 2 Leadership Excellence PERFORMANCE EXCELLENCE I’d almost certainly fall. Even if I did manage to surge upward, the higher I went without making the next bolt clip, the bigger the eventual fall. (To “clip” means to get the rope into the carabiner hanging off a protection bolt. FailureWhat constitutes or trueFallure success? If you fall when leading, you descend about 2.5 times as far as the distance to your last successful clip.) by Jim Collins say, “the clock is ticking” from the “Off!” I called down to Matt. moment you leave the ground. You “No,” he yelled back. “You’re only only have so many minutes and sec- three moves from the crystal.” OME OF MY MOST onds before your fingers uncurl off the “OFF!” I repeated, with angry valuable lessons holds, and you plummet down until emphasis. Sabout leadership and (hopefully) the rope catches. And I let go, dropping onto the life have come from a special class- “Breathe, Jim. Relax.” Matt’s voice rope in a nicely controlled fall. room: the sheer rock walls of Colorado soothed me for a moment. I hung on the rope for about 10 and the towering cliffs Yosemite Valley. I gathered a bit of composure, while minutes, recovering, and then swung In this laboratory of personal chal- hooking my thumb and resting my fin- toward the rock on the end of the lenge—hanging by fingertips from lit- gers, trying to get my breathing to set- rope, pulled myself back on to the tle edges, tethered to a great partner, tle down. But to little avail. My mind holds and climbed to the top. But of confronting fear and discovering per- chattered away: “Not sure whether to course it didn’t count. I hadn’t done a sonal weaknesses (and an occasional go right hand or left hand to the side- clean on-sight. And even though later strength)—I’ve come to see the pursuit ways edge above . If I get it wrong, in the day, I managed to ascend the of excellence as a quite different con- route from bottom to top in one shot— cept than pursuit of the summit.