ENABLING HARD AND SOFT TOKENS - Secure Authentication Tokens are required when accessing the Cash Manger Tab. The Cash Management services include: ACH, Wires, Bill Pay and RDC. Hard Tokens: A hard token, sometimes called an "authentication token," is a hardware security device that is used to authorize a user. We still offer the option for a hard token if you prefer. For our existing Cash Management customers: Please be advised that your current hard tokens will no longer work in the new system. We will be happy to disperse updated versions of hard tokens, or walk you through the steps to initiate the soft token. Soft Tokens: A soft token is a software version of a hard token, which is a security device used to give authorized users access to secure sites or computer systems. We now offer this software through an application called VIP Access. It is easy to download through your application store on your mobile device, or on your PC. Just follow these simple steps to receive your soft token: 1. Download the VIP Access application 2. Choose your device (mobile: IOS or Android / PC: Mac or Windows) 3. Click on Run At that point you will receive a Credential ID starting with SYMC followed by 8 numbers. When prompted in our Online Banking system, input your new Credential ID and token code (Note: The token security codes are good for 30 seconds and then a new one will generate.) Once you’ve registered your token in the Online Banking System with the Credential ID, you will only be prompted for your security token code whenever you log into the Cash Manager system. .