IBM Netcool Operations Insight Version 1 Release 6 Integration Guide IBM SC27-8601-13 Note Before using this information and the product it supports, read the information in Appendix B, “Notices,” on page 727. This edition applies to version 1.6.1 of IBM® Netcool® Operations Insight® (product number 5725-Q09) and to all subsequent releases and modifications until otherwise indicated in new editions. © Copyright International Business Machines Corporation 2020, 2020. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Contents About this publication..........................................................................................vii Accessing terminology online.................................................................................................................... vii Technical training....................................................................................................................................... vii Typeface conventions ................................................................................................................................vii Chapter 1. Solution overview................................................................................. 1 What's new...................................................................................................................................................1 Deployment modes......................................................................................................................................4 Products and components on cloud............................................................................................................4 Products and components on premises......................................................................................................5 V1.6.1 Product and component version matrix.......................................................................................9 About Netcool Operations Insight.............................................................................................................14 About Operations Management...........................................................................................................14 About Network Management............................................................................................................... 18 About Performance Management........................................................................................................23 About Service Management................................................................................................................. 23 Chapter 2. Deployment........................................................................................ 25 Deploying on premises.............................................................................................................................. 25 Scenarios for Operations Management............................................................................................... 25 Scenarios for Network Management................................................................................................... 30 On-premises physical deployment......................................................................................................31 Deploying on Red Hat OpenShift...............................................................................................................32 Chapter 3. Installing............................................................................................35 Installing on-premises...............................................................................................................................35 Planning for an on-premises installation.............................................................................................35 Downloading for on-premises installation.......................................................................................... 41 Installing on premises..........................................................................................................................41 Uninstalling on premises......................................................................................................................98 Uninstalling Event Analytics.................................................................................................................99 Installing on Red Hat OpenShift only......................................................................................................100 Preparing............................................................................................................................................ 102 Installing.............................................................................................................................................118 Post-installation tasks....................................................................................................................... 130 Uninstalling operators........................................................................................................................134 Deploying on a hybrid architecture......................................................................................................... 136 Preparing............................................................................................................................................ 136 Installing.............................................................................................................................................157 Post-installation tasks....................................................................................................................... 176 Uninstalling a hybrid installation....................................................................................................... 180 Chapter 4. Upgrade and roll back....................................................................... 183 Upgrade and roll back on premises........................................................................................................ 183 Updated versions in the V1.6.1 release............................................................................................ 183 Downloading product and components............................................................................................ 184 Applying the latest fix packs..............................................................................................................186 Roll back on-premises Netcool Operations Insight from V1.6.1 to V1.6.0.3.................................. 187 Upgrading Event Analytics................................................................................................................. 187 Upgrading Network Performance Insight..........................................................................................191 iii Installing on-premises Agile Service Manager..................................................................................192 Chapter 5. Configuring....................................................................................... 193 Cloud and hybrid systems....................................................................................................................... 193 Enabling SSL communications from Netcool/Impact on OpenShift........................................... 193 Connecting a Cloud system to event sources................................................................................... 194 Configuring analytics..........................................................................................................................205 Configuring integrations.....................................................................................................................210 On-premises systems..............................................................................................................................262 Connecting event sources..................................................................................................................262 Configuring Operations Management................................................................................................264 Chapter 6. Getting started................................................................................. 347 Cloud and hybrid systems....................................................................................................................... 347 Which GUI to log into......................................................................................................................... 347 Logging into Netcool Operations Insight...........................................................................................347 Accessing the main navigation menu................................................................................................ 349 Accessing the Getting started page...................................................................................................350 On-premises systems..............................................................................................................................351 Getting started with Netcool Operations Insight.............................................................................. 351 Getting started with Networks for Operations Insight......................................................................352 Chapter