The RIDE P SL 2015–17 MBTA Systemwide Passenger Survey MBTA 2015–17 Systemwide Passenger Survey May 2018 MBTA 2015–17 Systemwide Passenger Survey Project Managers Thomas J. Humphrey Katie Pincus Project Principal Annette Demchur Data Analysts Anna Comerford Max Dulieu Linghong Zou Graphics Kate Parker-O’Toole Cover Design Kate Parker-O’Toole The preparation of this document was supported by the Massachusetts Bay Transportation Authority. Central Transportation Planning Staff Directed by the Boston Region Metropolitan Planning Organization. The MPO is composed of state and regional agencies and authorities, and local governments. May 2018 Page 2 of 58 LOWELL LINE HAVERHILL LINE NEWBURYPORT/ OL ROCKPORT LINE Massachusetts Bay Transportation Authority OAK GROVE Lynn Rapid Transit/Key Bus Routes Map West Woodlawn Medford 116 Malden Center BL 111 WONDERLAND RL Wellington Revere Center ALEWIFE 117 Arlington Chelsea Revere Heights 77 Assembly Beach Davis Bellingham Beachmont 77 Sullivan Sq Sq Waltham Waverley Belmont Community Suffolk Downs Porter College FITCHBURG LINE 116 Orient Heights 73 GL Charlestown 117 Harvard LECHMERE Navy Yard 71 73 E 71 Wood Island Watertown IN N Sq Science Park/West End E E Union Sq R 1 H Airport A Watertown (Allston) R Yard 57 66 B North Station 111 O R Central 57 WORCESTER LINE Harvard Ave Long C, E Maverick Wharf F SL1 E Griggs St Packards Corner BOWDOIN North R R Rental Kendall/MIT Y Car Center Allston St Babcock St 1 BL Haymarket Warren St C, E Newtonville Pleasant St Gov’t. 66 Aquarium Washington St St. Paul St Charles/ Center AIRPORT Boston Landing TERMINALS Sutherland Rd BU West MGH Long Wharf Logan C, D, E (Central) Ferry Kent St Concourse Chiswick Rd BU Central Park St State Terminal St. Paul St Logan Chestnut Hill Ave BU East Rowes International Coolidge Corner Hawes St Wharf Airport South St Blandford St Copley B, C, D, E St. Marys St Hynes Convention Ctr Downtown BOSTON Summit Ave SL5 Crossing COLLEGE Brandon Hall 66 Kenmore Fenway 39 SL5 South CourthouseWorldSilver Trade Line Ctr Way SL5 Fairbanks St 1 SL5 GL B *Boylston Station Longwood Arlington SL5 SL4 SL1 & SL2 Washington Sq Prudential Brookline Village SL4 & Chinatown Harbor St 23 Drydock Ave Tappan St HULL FERRY Yawkey Tufts Tide St Brookline Hills 66 Medical Dean Rd Symphony 39 HINGHAM FERRY Center 88 Black Englewood Ave Beaconsfield Northeastern SL4 DESIGN Falcon Ave Reservoir Museum of Fine Arts CENTER CLEVELAND Herald St SL2 Back Bay CIRCLE Chestnut Hill Longwood Medical Area 39 East Berkeley St Brigham Circle Broadway GL C Newton Centre Fenwood Rd Mass. Ave Union Park St Newton Highlands Mission Park 1 Eliot 66 Newton St Riverway Ruggles Andrew 39 Worcester Sq Waban Back of the Hill Woodland Roxbury Crossing Mass. Ave HEATH 1 Newmarket RIVERSIDE 22 15 Lenox St JFK/UMass GL E 23 28 Melnea Cass GL D Jackson 66 39 Sq DUDLEY SQ Stony Brook SL4 15 Uphams 23 Corner Needham Heights 28 SL5 Kane 22 Sq Green St Grove Hall 23 Needham Center Four Corners/ Franklin Park/Zoo Geneva Savin Hill Roslindale 22 Needham Junction Village FOREST HILLS Talbot Ave NEEDHAM LINE 23 Fields Corner North Quincy OL 22 Morton St Shawmut Hersey W. Roxbury Highland Bellevue Codman Wollaston 32 Sq ASHMONT RL Quincy Center 28 Cedar Grove Hyde Park M RL (Cleary Sq) FAIRMOUNT LINE Quincy Adams Fairmount 32 GREENBUSH LINE Milton Butler Valley Rd Capen St BRAINTREE Readville Central Ave (Wolcott Sq) MATTAPAN RL STOUGHTON/ MIDDLEBOROUGH/ KINGSTON/ Legend FRANKLIN LINE PROVIDENCE LINE LAKEVILLE LINE PLYMOUTH LINE Customer Communications & Travel Info RL RED LINE SL SILVER LINE and branches SL1 SL4 COMMUTER RAIL Accessible station Free Logan Airport shuttle bus SL2 SL5 All MBTA and Massport bus and 617-222-3200, 800-392-6100, ferry services are accessible TTY 617-222-5146, www.mbta.com M MATTAPAN LINE Amtrak service GL GREEN LINE and branches 000 KEY BUS ROUTE Back Bay, North & South stations OL ORANGE LINE Frequent service Rapid Transit transfer station MBTA Transit Police: 911 B Terminates at Park St D Terminates at Gov’t Center TTY 617-222-1200 *Boylston: Accessible for Silver Line only BL BLUE LINE C Terminates at N. Station E Terminates at Lechmere FERRY Commuter Rail transfer station Elevator/escalator/lift updates: 800-392-6100 May 2017 v.30 Not to scale To request additional copies of this document or copies in an accessible format, contact: Central Transportation Planning Staff State Transportation Building Ten Park Plaza, Suite 2150 Boston, Massachusetts 02116 (857) 702-3700 (617) 570-9192 (fax) (617) 570-9193 (TTY) [email protected] www.bostonmpo.org MBTA 2015–17 Systemwide Passenger Survey May 2018 Abstract The Federal Transit Administration (FTA) Title VI Circular (C 4702.1B) requires large transit providers to collect demographic, travel, and fare payment data about their riders using passenger surveys at least every five years. The 2015–17 Massachusetts Bay Transportation Authority (MBTA) Systemwide Passenger Survey was conducted by the Central Transportation Planning Staff (CTPS) of the Boston Region Metropolitan Planning Organization (MPO) to meet this requirement and to obtain additional information useful for planning purposes. This report describes the methodology used by CTPS to conduct the survey and process the results. Major findings of the survey are summarized. Results at a more detailed level are available online at www.ctps.org/apps/mbtasurvey2018/. Page 4 of 58 MBTA 2015–17 Systemwide Passenger Survey May 2018 TABLE OF CONTENTS PAGE Executive Summary ............................................................................... 8 ES.1 Background ............................................................................. 8 ES.2 Sampling Plan .......................................................................... 8 ES.3 Survey Weighting....................................................................... 9 ES.4 Key Findings ............................................................................ 9 ES.4.1 Trip Purpose .................................................................. 9 ES.4.2 Alternative Means of Travel ................................................ 9 ES.4.3 Access and Egress Modes ................................................. 9 ES.4.4 Access and Egress Times .................................................10 ES.4.5 Trip Frequency ..............................................................10 ES.4.6 Fare Types ...................................................................11 ES.4.7 Demographics ...............................................................11 ES.4.8 Language .....................................................................12 ES.4 Comparisons with Prior Surveys ....................................................12 Chapter 1—Background ........................................................................ 15 1.1 Reasons for Conducting the 2015–17 Survey ....................................15 1.2 Objective ................................................................................15 1.3 Survey Content ........................................................................15 Chapter 2—Sampling Plan ..................................................................... 17 2.1 Response Targets .....................................................................17 2.2 Survey Distribution Strategies .......................................................17 2.3 Response Target Refinement .......................................................19 Chapter 3—Survey Weighting ................................................................. 21 3.1 General Considerations ..............................................................21 3.2 Calculation of Bus Weight Factors .................................................21 3.3 Calculation of Rail Rapid Transit Weight Factors ................................21 3.4 Calculation of Silver Line Weight Factors .........................................23 3.5 Calculation of Commuter Rail Weight Factors ....................................23 3.6 Calculation of Boat Weight Factors.................................................25 Chapter 4—Key Findings ....................................................................... 27 Page 5 of 58 MBTA 2015–17 Systemwide Passenger Survey May 2018 4.1 Overview ................................................................................27 4.2 Trip Purpose ...........................................................................27 4.3 Alternative Means of Travel..........................................................29 4.4 Access and Egress Modes ..........................................................30 4.5 Access and Egress Times ...........................................................34 4.6 Trip Frequency .........................................................................35 4.7 Fare Types .............................................................................37 4.8 Demographics .........................................................................40 4.8.1 Age ............................................................................40 4.8.2 Gender ........................................................................42 4.8.3 Annual Household Income and Income Classification ................43 4.8.4 Race, Ethnicity, and Minority Classification .............................44 4.8.5 License .......................................................................45 4.8.6 Vehicles per Household ....................................................46 4.8.7 Vehicles per Capita .........................................................46