FINAL PROGRAM AUGUST 18–20, 2008 NEW YORK MARRIOTT MARQUIS NEW YORK CITY SPEECH IN THE MAINSTREAM WWW. SPEECHTEK. COM KEYNOTE SPEAKERS w Analytics w Mobile Devices Ray Kurzweil author of The Age of Spiritual Machines and w Natural Language w Multimodal The Age of Intelligent Machines w Security w Video and Speech w Voice User Interfaces w Testing and Tuning Lior Arussy President, Strativity Group author of Excellence Every Day Gold Sponsors: Kevin Mitnick author, world-famous (former) hacker, & Silver Sponsor: Media Sponsors: security consultant Organized and produced by Welcome to SpeechTEK 2008 Speech in the Mainstream Last year we recognized that the speech industry was at a tipping Conference Chairs point, or the point at which change becomes unstoppable. To James A. Larson illustrate this point, we featured Malcolm Gladwell, author of the VP, Larson Technical Services best-selling book, The Tipping Point, as our keynote speaker. Not surprisingly, a lot has happened since the industry tipped: We’re Susan L. Hura seeing speech technology in economy-class cars and advertised on television to millions of households, popular video games with VP, Product Support Solutions more robust voice commands, and retail shelves stocked with affordable, speech-enabled aftermarket navigation systems. It’s Director, SpeechTEK clear that speech is in the mainstream—the focus of this year’s Program Planning conference. David Myron, Editorial Director, Speech technology has become mainstream for organizations CRM and Speech Technology magazines seeking operational efficiencies through self-service. For enterprises, speech enables employees to reset passwords, sign up for benefits, and find information on company policies and procedures. In healthcare, doctors have long used speech dictation systems to record symptoms and diagnosis; healthcare organizations are beginning to use speech to contact patients for appointment management, report test results, and for healthcare management. Government organizations use speech technologies to better serve their constituencies. During the 2007 California wildfire season, local government voice systems notified thousands of homeowners of potential fire danger, which was likely the leading reason for so few deaths. Speech has clearly made a positive impact on many people and organizations. At SpeechTEK 2008, a variety of organizations will explain how they are succeeding with speech technology as well. SpeechTEK 2008 is the world’s biggest speech technology conference and exhibition. Nowhere else can you find so much information on the latest ideas, technologies, services, and solutions. This year, we offer more leading- edge information and opportunities for interaction with industry movers and shakers. Keep your company in the speech technology mainstream by attending SpeechTEK 2008 and discussing how these exciting new technologies will drive the future. This program describes the many activities and opportunities that will help your company chart a successful course with speech technology. Welcome to SpeechTEK 2008, our best conference ever. Please recycle this program. HEAR THESE TOPICS AND MORE: PLUS SPECIAL TRACKS: Meeting Business Goals w The state of the speech w How to monitor and manage your with Speech Technology technology industry speech application throughout its w A new track designed specifically for lifecycle w What you need to know to Business Executives and Managers get started on a speech project w Techniques for using nontraditional Advanced Speech data to deliver a rapid round of tuning w Getting management’s Technologies Symposium commitment early in the process w How human guides have improved w A 2-day track covering advanced service for retail self-service dialogue techniques, machine translation, natural language, and more. applications 2 AUGUST 18–20, 2008 w NEW YORK MARRIOTT MARQUIS, NEW YORK CITY CONFERENCE OVERVIEW Evening Receptions SpeechTEK invites attendees with a Networking Pass or above Table of Contents to a Welcome Reception Monday evening in the Exhibit Hall from 5:00 p.m. – 7:00 p.m. sponsored by Angel.com as well as the Tuesday evening reception from 5:30 p.m. – 7:00 p.m. on the 9th floor. Mingle with exhibitors, speakers, and conference 4 w Keynotes attendees while enjoying a glass of wine and hors d’oeuvres. 6 w Conference At-A-Glance CD-ROMs Most sessions are being recorded and CD-ROMs may be pur- 8 w SpeechTEK University chased at the conference. Visit the Digital Record table (please ask at the registration desk for exact location) for more infor- 10 w Monday Conference mation or visit www.digitalrecord.org. 18 w Tuesday Conference Press Room/Media Center sponsored by Wednesday Conference The press area will be available in the Gilbert Room on the 4th 26 w floor Monday from 9:00 a.m. – 7:00 p.m., Tuesday from 9:00 a.m. – 6:30 p.m., and Wednesday from 9:00 a.m. – 4:00 p.m. 32 w SpeechTEK Labs Speaker Directory Presentation Links 34 w Get access to many PowerPoint presentations and websites Exhibitor List & Floor Plan used in conjunction with the SpeechTEK 2008 sessions! Links 40 w will be posted on the SpeechTEK.com website soon after the Exhibitor Directory conference. 42 w 46 Company Workshops Sunrise Semester Discussions w SpeechTEK will host early morning discussions for business professionals, project leaders, designers, and developers to openly talk about a variety of topics. This is a great opportu- Continental Breakfast & Coffee Breaks nity for attendees to network, discuss challenges, and share A continental breakfast will be provided for conference atten- ideas with peers and speech technology professionals. dees each morning from 8:00 a.m. to 9:00 a.m. before the keynote session. Additional coffee breaks will take place each morning and afternoon. Please check the schedule for exact SpeechTEK University times and locations. If you are considering deploying a speech application or look- ing to increase your knowledgebase, be sure to attend a Speech Technology Magazine Awards SpeechTEK University course. SpeechTEK University courses While at the conference, find out the winners of Speech Tech- are in-depth, focused, 3-hour seminars on topics of special nology magazine’s 2008 Speech Industry awards. interest to speech technology and information technology pro- fessionals taught by experienced instructors. These are sepa- rately priced or may be purchased as part of your conference Email Stations registration. See pages 8 – 9 for more details. Email stations will be open in the Exhibit Hall during regular exhibit hours for attendees to check their e-mail. SpeechTEK Labs Exhibit Hall Hours This year marks our first SpeechTEK Labs, in which attendees Monday, August 18. 5:00 p.m. – 7:00 p.m. can sample the latest speech technology products, talk to developers, and speak openly to our expert panel of judges Tuesday, August 19. 10:00 a.m. – 5:30 p.m. about the technology. These sessions, which take place in the Wednesday, August 20. 10:00 a.m. – 2:00 p.m. Exhibit Hall on Tuesday and Wednesday, will provide objective evaluations of new speech technology and show how speech Registration Desk Hours is breaking new ground in various industries. Attendees will Sunday, August 17 . .1:00 p.m. – 7:00 p.m. have the opportunity to evaluate speech products in three cat- Monday, August 18 . .7:00 a.m. – 7:00 p.m. egories: multimodal applications, speech tools, and voice-acti- Tuesday, August 19 . .7:30 a.m. – 5:30 p.m. vated games. As an added benefit, after the lab, the judges will issue ratings of the tools to provide further guidance. For Wednesday, August 20 . .8:00 a.m. – 2:00 p.m. complete descriptions, see page 32. Thursday, August 21 . .8:00 a.m. – 1:30 p.m. WWW.SPEECHTEK.COM 3 KEYNOTES All Keynotes and Sponsored Keynote lunches will take place in the Broadway Ballroom on the 6th floor. Preparing for the New Consumer TUESDAY w 9:00 a.m. – 10:00 a.m. Lior Arussy, author of several books, including his most recent, Excellence Every Day: Make the Speech in the Mainstream and Beyond Daily Choice—Inspire Your Employees and MONDAY w 9:00 a.m. – 10:00 a.m. Amaze Your Customers (Information Today, Inc.) Ray Kurzweil, author of The Age of Spiritual Despite technological innovations, companies Machines: When Computers Exceed Human are failing to meet increasing customer expectations. To stay Intelligence and The Age of Intelligent Machines competitive, organizations must meet customers’ growing We’re living in a world of rapid technological inno- demands by incorporating new ways of thinking, connecting, vation and increasing pervasiveness of informa- and doing business that will create profitable and delightful cus- tion technology. Consumers not only appreciate these advances tomer experiences. Lior Arussy is a renowned author; business in their professional and personal lives, they are demanding it. visionary; creative catalyst; and president of Strativity Group, a What does this mean for those who are driving development consultancy which advises Global 2000 companies and emerg- and acceptance of speech technology? Glean insight from one ing businesses around the world. Arussy will address the biggest of the most distinguished speech technology innovators of our customer strategy issues facing organizations today, such as the time, Ray Kurzweil, who will share his views on how speech tech- new rules of customer engagement, and offer suggestions on nology will work in conjunction with other emerging technolo- how to better prepare for the new consumer. gies to bring us to an age of intelligent machines. The Art of Deception: SPONSORED KEYNOTE LUNCHEONS Are You in Danger of Being ‘Conned’? WEDNESDAY w 8:45 a.m. – 10:00 a.m. Phone 2.0: The Mobile Kevin Mitnick, author, world-famous (former) Generation at Work Sponsored by hacker, and security consultant MONDAY w 12:00 p.m. – 1:15 p.m.