Corporate Responsibility Report 2014 RELX Group is a world-leading provider of information solutions for professional customers across industries. We help scientists make new discoveries, lawyers win cases, doctors save lives and executives forge commercial relationships with their clients. We help insurance groups offer customers lower prices by assessing risk better, and save taxpayers and consumers money by helping governments and financial groups detect fraud. RELX Group is owned by two parent companies: Reed Elsevier PLC is the London Stock Exchange listed vehicle for holding shares in RELX Group. Shareholders in Reed Elsevier PLC own a 52.9% economic interest in the Group. Reed Elsevier NV is the Amsterdam Stock Exchange listed vehicle for holding shares in RELX Group. External shareholders in Reed Elsevier NV own a 47.1% economic interest in the Group. CONTACT DETAILS Your views are important to us. Please send your comments to [email protected] Or write to Dr Márcia Balisciano, Director, Corporate Responsibility, RELX Group, 1–3 Strand, London WC2N 5JR, United Kingdom. www.relxgroup.com FOR MORE INFORMATION VISIT WWW.RELXGROUP.COM/CORPORATERESPONSIBILITY RELX GROUP CORPORATE RESPONSIBILITY 2014 3 CONTENTS Introduction Introduction 4 4 Statement from Chief Executive 7 – External engagement Officer 8 Commitment to the UN Global Compact 5 Our business 9 2014 Recognition 7 Our approach to corporate 10 2014 key CR data responsibility 11 2014–2015 CR objectives 7 – Internal engagement contributions unique Our Our unique contributions 13 14 Why it matters 16 – Exhibitions 14 Sharing our unique contributions 17 – Across RELX Group 14 – Scientific, Technical & Medical 18 2014 objectives 15 – Risk & Business Information 18 2015 objectives 16 – Legal Governance Governance 19 20 Why it matters 22 – Tax, pensions and investments 21 Key issues 22 2014 objectives 21 – Ensuring the highest ethical 22 2015 objectives standards People People 23 24 Why it matters 29 – Health, safety and wellbeing 25 Key issues 30 – Performance 25 – Listening 30 – Absence 26 – Promoting diversity 30 – Wellbeing 28 – Boundarylessness 31 2014 objectives 28 – Training 31 2015 objectives 29 – Support and recognition Customers Customers 32 33 Why it matters 35 – Access to information 34 Key issues 36 – Accessibility 34 – Editorial standards 37 2014 objectives 34 – Responding to customer needs 37 2015 objectives Community Community 38 39 Why it matters 43 – Community impact 40 Key issues 43 2014 objectives 40 – What we give 43 2015 objectives 42 – RE Cares Month Supply chain Supply Supply chain 44 45 Why it matters 48 – Celebrating good partners 46 Key issues 48 2014 objectives 46 – Upholding standards 48 2015 objectives 47 – Supplier training and surveys Environment Environment 49 50 Why it matters 56 – Water 52 Key issues 56 – Paper 52 – Our impact 57 – Waste 52 – Targets and standards 57 – Employee action 54 – Climate change 58 2014 objectives 55 – Energy 58 2015 objectives Appendices Appendices 59 60 Appendix 1 – Community 63 Appendix 3 – Global Reporting assurance statement 2014 Initiative Index 61 Appendix 2 – EY assurance 70 Credits statement 2014 RELX GROUP CORPORATE RESPONSIBILITY 2014 4 STATEMENT FROM CHIEF EXECUTIVE OFFICER Statement from Chief Executive Officer Introduction I am proud of our unique contributions as a business: universal sustainable access to information, advancing science and health, protecting society and promoting the rule of law and access to contributions uniqueOur justice. As indicated in this report on our 2014 activities, we have positive examples of our work in each of these areas. Elsevier helped progress medical, science and technology research in the developing world; Risk & Business Information provided solutions that averted fraud; LexisNexis Legal &Professional supported constitutional law reform and legal education in a newly democratising country; and Reed Exhibitions organised shows Governance that furthered knowledge of and market opportunities for renewable energy. In addition, we worked to address the material issues that affect us. We enhanced our Code of Ethics and Business Conduct with clearer language and new learning aids; engaged our heads of talent in developing inclusive leadership as a management Erik Engstrom competency; developed Quality First Principles to reinforce People Chief Executive Officer excellence in content and data for customers; increased the number of our people who volunteer through our RE Cares programme; incorporated our Supplier Code of Conduct into “In engaging with customers and purchase orders to further embed our socially responsible supplier programme; and had more than 80 locations around the employees throughout the year, it world achieve five or more of our environmental standards. These are successes but we have more to do. In the year ahead we was clear to me that our corporate Customers will, for example, strengthen our trade sanctions and export responsibility performance is controls compliance activities. We will spotlight wellness for staff. We will develop a baseline tool to help us build in accessibility at the important to their assessment website design stage and will consider how to better assess the impact of our community engagement. We will enhance supplier of RELX Group. They want to do remediation of non-compliance with the Supplier Code of Conduct. We will ask stakeholders to help us set our next environmental business with and work for a targets. Community Meaningful initiatives such as the United Nations Global Compact company that understands its help us benchmark our corporate responsibility activities and advance good practice. I was pleased to sign the Women’s impact on society and which Empowerment Principles – a Global Compact initiative – to put our commitment to fairness and opportunity for all our people on prioritises ethical practice.” record, and to gain new insights into supporting women at all levels of the Group. Supply chain We will continue to pursue stretching corporate responsibility targets throughout 2015 and beyond. Erik Engstrom Chief Executive Officer Environment Appendices RELX GROUP CORPORATE RESPONSIBILITY 2014 5 INTRODUCTION Our business Introduction The Group operates across a number of market segments MARKET SEGMENTS SEGMENT POSITION contributions uniqueOur In Scientific, Technical & Medical markets, we provide information and tools to help customers improve Global #1 scientific and healthcare outcomes. In Risk & Business Information, we provide data, analytics and insight that enable customers to evaluate Key verticals #1 and manage risks, and develop market intelligence, supporting more confident decisions, improved Governance economic outcomes, and enhanced operational efficiency. In Legal markets, we are a world-leading provider of legal, regulatory and news and business information US #2 and analysis to legal, corporate, government and academic customers. Outside US #1 or 2 In Exhibitions, we are the world’s leading events business, with 500 events in over 30 countries. Global #1 People Financial summary by market segment 2014 2013 Change at constant Change Change £m £m currencies underlying Revenue Customers Scientific, Technical & Medical 2,048 2,126 –4% +1% +2% Risk & Business Information 1,439 1,480 –3% +2% +6% Legal 1,396 1,567 –11% –6% +1% Exhibitions 890 862 +3% +11% +7%* 5,773 6,035 –4% +1% +3%* Adjusted operating profit Scientific, Technical & Medical 762 787 –3% +1% +3% Community Risk & Business Information 506 507 0% +5% +6% Legal 260 250 +4% +10% +6% Exhibitions 217 210 +3% +12% +9% Unallocated items (6) (5) 1,739 1,749 –1% +5% +5% * Excluding exhibition cycling effects. Had cycling effects been included the Group’s underlying growth would have been 4% and Exhibitions’ would have been 9%. Supply chain Adjusted and underlying figures are additional performance measures used by management. Adjusted figures are reconciled to the reported figures in note 10 to the combined financial statements and note 9 to the respective parent company financial statements. 2013 comparative financial information has been restated following the adoption of a new method for the allocation of corporate and shared costs from 1 Januar y 2014. Underlying growth rates are calculated at constant currencies, and exclude the results of all acquisitions and disposals made in both the year and prior year and assets held for sale. Underlying revenue growth rates also exclude the effects of exhibition cycling. Constant currency growth rates are based on 2013 full year average and hedge exchange rates. The underlying growth in revenue and in adjusted operating profit are the key performance indicators used by the Group in assessing performance. REVENUE ADJUSTED OPERATING PROFIT Environment £5,773m £1,739m 15% 12% 36% Scientific, Scientific, Technical Technical & Medical 15% & Medical Risk & Business 44% Risk & Business Information Information L e g a l L e g a l 24% Appendices Exhibitions Exhibitions 29% 25% FOR MORE INFORMATION, SEE BUSINESS REVIEW IN THE 2014 ANNUAL REPORTS AND FINANCIAL STATEMENTS AT WWW.RELXGROUP.COM/GO/ANNUALREPORT RELX GROUP CORPORATE RESPONSIBILITY 2014 6 INTRODUCTION Introduction Our vision RELX Group is a world-leading provider of information contributions uniqueOur solutions that improve outcomes for our professional customers and benefit society. Our contribution We pursue our unique contributions to society where we make a positive impact through our knowledge, resources and skills: Governance