Patron Handbook From A–Z April 20 21 How to Reach Us: 303-727-9277 Colorado Talking Book Library 1-800-685-2136 180 Sheridan Blvd. www.myctbl.org Denver, CO 80226 • Katy Anthes, Commissioner Colorado Department of Education of Education 201 E. Colfax Ave. • Nicolle Davies, State Librarian Denver, CO 80203 • Debbi MacLeod, Director, CTBL Social Media: https://www.facebook.com/foctbl.org • @friendsofctbl The Colorado Department of Education does not discriminate on the basis of disability, race, color, religion, sex, national origin, or age, in access to, employment in, or provision of any of CDE’s programs, benefits, or activities. Design services provided by State of Colorado/Integrated Document Solutions Table of Contents Introduction . 3 Part 1 — CTBL Information Address Changes . 4 Audio and Large Print Combinations . 4 BARD (Braille and Audio Reading Downloads) . 5 BARD Express . 6 BARD Mobile App . 7 Book Selection — Reader Advisors . 9 Books . 9 Books — Your Personal Copy on Your Cartridge . 10 Bookshelf Feature . 11 Braille . 11 Cancel or Suspend Your Service . 12 Catalogs . 12 Circulation . 13 Collection . 13 Colorado Collection . 14 CTBL Contact Information . 14 Damaged or Incomplete Books . 14 Databases . 15 Descriptive Videos . 16 Digital Talking Book Machine . 16 Digital Talking Book Cartridge . 23 Email . 24 Firmware Upgrades . 24 Inter-Library Loan . 24 Patron Handbook , April 2021 1 Table of Contents (cont.) Large Print . 25 Loan Policy . 25 Magazines . 26 Mailing Card . 27 Audio Mail Card . 28 Music . 28 Overdue Notices . 28 Patron Number . 29 Postal Regulations . 29 Prefixes . 29 Purchasing Books or Videos . 30 Requesting Books . 30 Request List . 31 Reserve List . 31 Returning Materials . 32 Service Options . 32 SHELF (SHared ELectronic Files) . 33 Students Graduating . 33 Student Requests . 33 Suspension of Service by CTBL . 34 Talking Book Topics and Braille Book Review . 36 Textbooks . 36 Vacation . 36 Veterans . 36 Volunteers . 37 Part 2 — Selected Information Resources and Sources of Products for Patrons . 38 2 Colorado Talking Book Library Introduction This is The Colorado Talking Book Library’s (CTBL) updated and revised Patron Handbook. We hope it will be a useful resource for you when you have questions. We are always happy to hear from you with either questions or suggestions, so please call us if you do not find the information you are looking for in this handbook, would like to request books, or for any other reason. CTBL receives the NLS Network Library of the Year award. CTBL is affiliated with the Library of Congress, National Library Service for the Blind and Print Disabled (NLS) network. We are also part of the State Library in the Colorado Department of Education. Patron Handbook , April 2021 3 Part 1 — CTBL Information Address Changes Permanent Address Change Please notify CTBL if you move to a different address, get a new phone number or email address, or change your name. Temporary Address Change Please notify CTBL if you are moving temporarily to another address. We can send any material to that address during your stay. If you would like your magazines to transfer to the temporary address, it is advised to give us up to two weeks notice. We would recommend that magazines be sent to a temporary address only if you will be there for two months or longer. Please let us know when you return to your permanent address. Moving Out of State If you move permanently to another state, you must transfer your service to that state. Please let us know so we can initiate the transfer of your record. You may take your machine with you but you will need to return any audio, large print or Braille books or descriptive videos to CTBL as they are part of our collection. Audio and Large Print Combinations Audio books and large print books are two distinct collections. Our system does not automatically send one title in both formats. Patrons may request both the audio and large print version of a book if we have the title in both formats. You must specifically make the request with a reader advisor. Please be aware that the audio and print are not necessarily the same edition and can vary slightly when reading word for word. 4 Colorado Talking Book Library BARD (Braille and Audio Reading Downloads) A service of the National Library Service for the Blind and Print Disabled (NLS), BARD contains nearly 126,000 books, magazines, and music scores in audio and braille formats, with new selections added daily. The advantage of BARD over traditional delivery of library material is that BARD is available 24 hours a day, 7 days a week. No more waiting for your books to be delivered through the Post Office. Many patrons that do not have access to a computer or the internet have family members download books for them. To use BARD, you will need the following : • A high-speed internet connection • An email address • An NLS approved audio playback or Braille display device which includes the NLS digital playback machine (see the BARD Mobile App section if you are interested in using BARD on a smart phone or tablet). A full list of compatible devices is available at: https://www.loc.gov/nls/enrollment-equipment/equipment-needed- for-nls-materials/digital-audiobook-players/#_Toc386612877 • Knowledge of navigating the Web, filing out online forms, downloading large items and unzipping files • A cartridge or USB stick drive if using the NLS digital play back machine. Cartridge sources can be found at: https://www.loc.gov/nls/enrollment-equipment/equipment-needed- for-nls-materials/cartridges-cables-for-bard/ To sign up for BARD, either fill out an application at: https://nlsbard.loc.gov/nlsbardprod/support/applicationinstructions or contact CTBL and we will complete the application for you. Library contact information: 303-727-9277, 1-800-685-2136, or [email protected] To sign into BARD the very first time, you must do this through a web browser. If you are only going to use BARD Mobile, you will still need to do your first sign in via a web browser. Patron Handbook , April 2021 5 Notes on using BARD: • Try to download at least one book every 6 months, since NLS will make any BARD account that hasn’t been used in 180 days inactive. • There is a limit of 500 downloads in any 30-day period (BARD Mobile limit is 100 downloads). For those needing a little extra help in downloading, refer to the next section on BARD Express. Web Braille files are in grade 2 (contracted) Braille ASCII and UEB formats. Files can be read online or downloaded for viewing off-line or embossing with a Braille display, Braille-aware note taker, or Braille embosser. Files created after January 2016 use the UEB code. BARD Express BARD Express, a Windows-based application, provides NLS patrons with an easy way to access BARD. Use BARD Express to browse thousands of audio books and magazines, download them to your Windows-based computer, and transfer them to an NLS cartridge or USB stick drive. BARD Express simplifies the process by providing a menu-driven interface, reducing the need to memorize a complex set of keyboard commands. What does this mean? BARD Express can be used with as few as four keys, while providing advanced functionality for the more adventurous user. Learn more about BARD Express on the NLS website FAQ section: https://www.loc.gov/nls/braille-audio-reading-materials/bard-access/nls- bard-frequently-asked-questions/#BARDExpress Download BARD Express from the BARD login page or under the Additional Links section of the BARD Main Page. 6 Colorado Talking Book Library BARD Mobile App With BARD Mobile for iOS or Android, you can play BARD audio materials on your smartphone or tablet. If your device is connected to a refreshable braille display through Bluetooth, you can also read the braille materials available on BARD. The BARD Mobile app is available as a free download through the App Store or Google Play. There are also links to download the app on the BARD login page or under the Additional Links section of the BARD Main Page. The app works on iOS devices running version 11 or later and Android devices running OS 7 or later. Before you can use BARD Mobile, you must be signed up to use BARD. You can apply for BARD at: https://nlsbard.loc.gov/NLS/ApplicationInstructions.html Notes on Using BARD Mobile: • Sign in with your BARD username and password. You’ll only need to do this the first time you use the app. The BARD Mobile app will remember your BARD user credentials. • Books and magazines can be quite large to download (50MB – 200MB), so be sure to manage downloads carefully, especially if you have a limited data plan. You can set BARD Mobile to only.