COORDINATED TRANSPORTATION PLAN FOR SENIORS AND PEOPLE WITH DISABILITIES Prepared for: TriMet Prepared by: Kittelson & Associates, Inc. DRAFT MAY 2, 2016 2016 TriMet Coordinated Transportation Plan for Seniors and People with Disabilities Introduction May 18, 2016May 2, 2016 Table of Contents Chapter 1 Introduction ........................................................................................ 1-1 Priorities of the CTP .................................................................................................................................................................. 1-2 Development of the CTP .......................................................................................................................................................... 1-4 Chapter 2 Existing Transportation Services ......................................................... 2-1 Transit Service Providers .......................................................................................................................................................... 2-1 TriMet....................................................................................................................................................................................... 2-2 Sandy Area Metro (SAM).......................................................................................................................................................... 2-9 SMART (South Metro Area Regional Transit) ......................................................................................................................... 2-10 CAT (Canby Area Transit)........................................................................................................................................................ 2-11 SCTD (South Clackamas Transit District) ................................................................................................................................ 2-12 Mount Hood Express .............................................................................................................................................................. 2-13 Community-Based Transit Operators ..................................................................................................................................... 2-13 Ride Connection ..................................................................................................................................................................... 2-14 Clackamas County .................................................................................................................................................................. 2-19 Washington County ................................................................................................................................................................ 2-21 Multnomah County ................................................................................................................................................................ 2-21 Chapter 3 Service Guidelines ............................................................................... 3-1 History ...................................................................................................................................................................................... 3-1 Service Guidelines .................................................................................................................................................................... 3-2 Within the TriMet Service Area ................................................................................................................................................ 3-3 Outside the TriMet Service Area .............................................................................................................................................. 3-4 Capacity Guidelines .................................................................................................................................................................. 3-6 Performance Measures and reporting ................................................................................................................................... 3-10 Chapter 4 Needs Assessment .............................................................................. 4-1 Demographic Analysis .............................................................................................................................................................. 4-1 Stakeholder Outreach ............................................................................................................................................................ 4-11 Transportation Service Needs ................................................................................................................................................ 4-12 Infrastructure Needs .............................................................................................................................................................. 4-15 Coordination and Organizational Needs ................................................................................................................................ 4-15 Technology ............................................................................................................................................................................. 4-16 Deficiencies to Service Guidelines .......................................................................................................................................... 4-17 Chapter 5 Priorities and Actions .......................................................................... 5-1 Kittelson & Associates, Inc. ii Portland, Oregon Priorities ................................................................................................................................................................................... 5-1 Actions ..................................................................................................................................................................................... 5-2 Plan Implementation Committee ............................................................................................................................................. 5-4 Measure Performance ............................................................................................................................................................. 5-5 Enhance Access and increase System Efficiency ...................................................................................................................... 5-5 Maintain and Expand Service to meet Service Guidelines ..................................................................................................... 5-15 Improve Customer Experience ............................................................................................................................................... 5-19 Transit Provider Coordination and Innovative Partnerships .................................................................................................. 5-25 Chapter 6 Financial Plan ...................................................................................... 6-1 State Special Transportation Fund (STF) Program .................................................................................................................... 6-1 5310 Funds ............................................................................................................................................................................... 6-2 Projected Funding Needs ......................................................................................................................................................... 6-2 Current Federal Authorization ................................................................................................................................................. 6-3 Funding Process ....................................................................................................................................................................... 6-5 Chapter 7 Conclusions .................................................................................... 6-17-1 List of Figures Figure 1-1.Continuum of Transportation Options for Seniors and People with Disabilities 1-2 Figure 4-1. Portland Metropolitan Area Transit Service Coverage Map ............... 4-3 Figure 4-2. 2014 Population Density.................................................................... 4-5 Figure 4-3. Regional Job Density .......................................................................... 4-6 Figure 4-4. Low Income and Non-English Speaking Population ........................... 4-7 Figure 4-5. Location of Seniors and People with Disabilities ................................ 4-9 Figure 4-6. Affordable Housing Stock ................................................................ 4-10 List of Attachments Attachment A: Common Acronyms Attachment B: Glossary of Terms Attachment C: STFAC Membership Roster Attachment D: STFAC Meeting Summaries Attachment E: Transit Providers Fleet Data Attachment F: Performance Measures and Reporting Attachment G: Demographic Data Attachment H: Summary of Stakeholder Workshop Attachment I: Peer Review on Strategies Attachment J: Summary of STFAC Workshop on Strategies Attachment K: Summary of STFAC Workshop on Funding Process and Application Criteria Attachment