THE WORLD IS CHANGED BY THOSE OUT IN IT. 2016 CORPORATE RESPONSIBILITY REPORT DELTA 2016 CORPORATE RESPONSIBILITY REPORT TABLE OF CONTENTS > INTRODUCTION CEO Message ...................................................................................................................................................................2 Delta By-the-Numbers ..................................................................................................................................................3 Awards .............................................................................................................................................................................. 4 Goals & Progress .............................................................................................................................................................5 Reporting Practices ......................................................................................................................................................12 Stakeholder Engagement ...........................................................................................................................................15 Corporate Governance .................................................................................................................................................16 > GLOBAL CONNECTION In This Chapter ..............................................................................................................................................................18 Economic Performance ..............................................................................................................................................20 Customer Health & Safety .........................................................................................................................................24 Customer Satisfaction ................................................................................................................................................30 Supply Chain ................................................................................................................................................................. 33 > ENVIRONMENTAL COMMITMENT In This Chapter .............................................................................................................................................................36 Environmental Compliance .......................................................................................................................................38 Waste Management....................................................................................................................................................44 Climate Change & Carbon Emissions ......................................................................................................................48 > DELTA PEOPLE In This Chapter .............................................................................................................................................................54 Employee Relations .....................................................................................................................................................57 Training & Education ...................................................................................................................................................62 Employee Health, Safety & Security .......................................................................................................................64 Ethics & Integrity .........................................................................................................................................................68 Diversity & Inclusion ...................................................................................................................................................69 > DELTA IN THE COMMUNITY In This Chapter .............................................................................................................................................................70 Our Force for Global Good ......................................................................................................................................... 72 Supporting Education ................................................................................................................................................. 74 Promoting Arts & Culture ..........................................................................................................................................77 Improving Global Wellness .......................................................................................................................................79 Advancing Global Diversity .......................................................................................................................................82 Saluting Armed Service Members & Veterans .....................................................................................................83 Sustaining the Environment .....................................................................................................................................85 > APPENDIX ...................................................................................................................................................................87 This report has been prepared in accordance with the comprehensive guidelines of the Global Reporting Initiative (GRI) G4 standards. Throughout the text, we have inserted corresponding GRI G4 indicators. INTRODUCTION | CEO Message A Message From Ed G4-1 I am regularly asked how Delta distinguishes itself as the narrowbody fleet over the next five years with fuel-efficient industry leader time and again in a business known as much and comfortable A321s, Bombardier CS100s and Boeing for its volatility as for its ingenuity. My response is always the 737-900ERs. same: No one else has our people. > We saved an incremental 9 million gallons of fuel in 2016 through measures as simple as reducing onboard weight, Delta’s top priority has always been to invest in each and lowering shades and opening vents in the passenger every one of our more than 80,000 employees worldwide cabin when landing at warm destinations. to ensure they have the tools and support they need to take > Delta also offset more than 3,200 metric tons of carbon care of our customers. Thanks to our employees, our emissions through our industry-leading carbon offset customers reward us with their business and loyalty, which program that offers customers ways to lighten their own benefits the shareholders who invest their money back into carbon footprint when flying, while we invested millions Delta. We call it the virtuous circle, a simple concept but in facilities upgrades to lessen the airline’s carbon footprint one that will sustain us for decades to come. on the ground and purchased offsets to maintain carbon Whether you’re an employee, a customer, a business partner neutral growth over our 2012 baseline. or a shareholder, all Delta stakeholders benefit from the decisions we make to drive the virtuous circle. At no other Delta people were doing all this while investing millions in time was this more apparent than in 2016 — a year in which customer-facing technology, ranging from RFID bag tags that Delta again saw stellar profits, increased confidence from track bags in real time to innovative security line bag scanning financial markets and unmatched investments in our people lanes, to make the customer travel experience more enjoyable. through pay increases, $1.5 billion in profit sharing and enhanced benefits programs. Having the right people, principles and guidelines in place has helped us secure our current position as one of the While we faced some notable challenges over the 12 months, world’s most admired airlines. At the core of our efforts is Delta emerged stronger from each, with an even greater training, education and continual engagement with employees, determination to maintain our position as the world’s most customers, investors, government agencies and community reliable, customer-centric and employee-focused airline. leaders with diverse backgrounds and experiences. Pursuing Notable accomplishments in 2016 included: minority- and woman-owned suppliers and holding vendors > Delta enshrined our longstanding support for the to Delta’s high ethical, environmental and human rights communities where we live and serve, with a commitment to standards is part of that effort. give back 1 percent of our net income from the previous year to key charitable organizations through cash contributions, This report is full of other examples and data that tell the story in-kind travel and grants from The Delta Air Lines Foundation. of our ongoing commitment to being a good steward of the > We expanded our role as a global leader in the fight environment, a positive force in the communities we serve, and against human trafficking, with enhanced employee a great place to work and fly. Sustainability is driving us forward training and partnerships including End Child Prostitution, and will be the key element in Delta’s continued success. Pornography and Trafficking and Out of Darkness. Thank you for taking the time > We continued our trend of improving our year-over-year to read Delta’s corporate global employee injury rate and analyzed data from more responsibility report. than 900,000