Singidunum University International Scientic Conference BOOK OF PROCEEDINGS Singidunum University International Scientific Conference PEOPLE IN THE CENTER OF PROCESS AUTOMATION Publishing of Conference Proceedings of the International Scientific Conference of the People in the Center of Process Automation - FINIZ 2020 has been supported by the Ministry of Education, Science and Technological Development of the Republic of Serbia. The project is co-financed by the Governments of the Czech Republic, Hungary, Poland and Slovakia through Visegrad Grants from International Visegrad Fund. The mission of the fund is to advance ideas for sustainable regional cooperation in Central Europe. Belgrade December 4, 2020 www.finiz.singidunum.ac.rs Singidunum University International Scientific Conference PEOPLE IN THE CENTER OF PROCESS AUTOMATION SCIENTIFIC COMMITTEE ◆ Milovan Stanišić, President of Singidunum University and ◆ Elena Druica, Head of the Department of Economic and Chairman of the Committee Administrative Sciences, Faculty of Administration and Business, ◆ Nemanja Stanišić,Rector, Singidunum University University of Bucharest, Romania ◆ Endre Pap, Singidunum University ◆ Grzegorz Michalski, School of Management, Computer Science and Finance, Wroclaw University of Economics, Poland ◆ Zoran Petrović, Singidunum University ◆ Ivona Vrdoljak Raguž, Head of the Department of Economics and ◆ Goranka Knežević, Singidunum University Business, University of Dubrovnik, Dubrovnik, Croatia ◆ Ivica Terzić, Singidunum University ◆ Jasmina Gržinić, Juraj Dobrila University of Pula, Faculty of ◆ Katarina Đulić, FEFA Belgrade Economics and Tourism “Dr. Mijo Mirković”, Croatia ◆ Lidija Barjaktarović, Singidunum University ◆ Kent Hother Nielsen, Lillebaelt Academy, University of Applied ◆ Marko Milojević, Singidunum University Sciences, Denmark ◆ Miroljub Hadžić, Singidunum University ◆ Laura Vasilescu, University of Craiova, Romania ◆ Nataša Spahić, Faculty of Sciences, University of Novi Sad ◆ Luis Castro Penarrieta, Universidad Privada Boliviana, Bolivia ◆ Nebojša Bačanin-Džakula, Singidunum University ◆ Marko Hočevar, Faculty of Economics, University of Ljubljana, Ljubljana, Slovenija ◆ Nikola Stakić, Singidunum University ◆ Mohammad Razaul Karim, Department of Public Administration, ◆ Nikola Stefanović, Singidunum University Faculty of Social Science, Comilla University, Bangladesh ◆ Olivera Nikolić, Singidunum University ◆ Neda Vitezić, Faculty of Economics, University of Rijeka, Rijeka, ◆ Predrag Vukadinović, Singidunum University Croatia ◆ Sanja Filipović, Singidunum University ◆ Paola De Vincentiis, Departimento di Management, Universita ◆ Snežana Knežević, Faculty Organisation Science, University of Degli Studio Di Torino, Itaila Belgrade ◆ Piotr M. Jaworsky, The Business School of Management – ◆ Svetlana Stanišić, Singidunum University Edinburgh, Napier University, Great Britain ◆ Tijana Radojević, Singidunum University ◆ Radislav Jovović, Mediterranean University, Montenegro ◆ Vladimir Poznanić, FEFA Belgrade ◆ Rajmund Mirdala, Faculty of Economics, Technical University of Kosice, Slovak Republic ◆ Vule Mizdraković, Singidunum University ◆ Ričardas Butenas, Kaunas University of Applied Sciences, Kaunas, ◆ Zoran Jeremić, Singidunum University Lithuania ◆ Zoran Jović, Singidunum University ◆ Sasho Kjosev, Faculty of Economics, University “Ss. Cyril and Methodius” Skopje, Republic of Macedonia ◆ Aleksandrova Basheva, University of National and Word Economy, ◆ Slađana Čabrilo, I-Shou University, Department of International Sofia, Bulgaria. Business Administration, Kaohsiung/ Taiwan, The People’s Republic ◆ Blaženka Hadrović Zekić, Faculty of Economics in Osjek, Croatia of China ◆ David Tereladze, North-West Institute of Management, Sent- ◆ Stefania Vignini, Department of Management University of Petersburg, a member of Russian Presidential Academy for Bologna, Italy National Economy and Administration from Moscow – Faculty of ◆ Tatjana Jovanović, Faculty of Administration, University of Economics and Finances Ljubljana, Ljubljana, Slovenia ◆ D’Arcy Becker, CPA, University of Wisconsin Whitewater, United ◆ Ticijan Peruško, Juraj Dobrila University of Pula, Faculty of States of America Economics and Tourism “Dr. Mijo Mirković”, Croatia ◆ Duško Šnjegota, Faculty of Economics in Banja Luka, Bosnia and ◆ Vladan Pavlović, University of Priština (temporarly settled in Herzegovina, Republic of Srpska K.Mitrovica), Faculty of Economics ◆ Dharmendra Singh, Department of Business & Economics, Modern ◆ Veselin Perović, Full professor at Faculty of Technical Sciences, College of Business & Science (MCBS), Muscat, Oman, (affiliated to University of Novi Sad, Srbija University of Missouri, St Louis & Franklin University,USA ) ◆ Vojislav Marjanović, SAP University & Academic Competence Centers – SAP Academic Competence Center, Sierre, Switzerland People in the Center of Process Automation ◆ Xu Dan, Sanda University Shanghai, China Publisher: Singidunum University, 32 Danijelova Street, Belgrade ◆ Zoran Todorović, Mediterranean University, Montenegro For publisher: Milovan Stanišić Publishing Editor: Svetlana Stanišić Scientific Section Editors: Nemanja Stanišić, Lidija Barjaktarović Contact us Professional Section Editor: Zoran Petrović, Goranka Knežević Singidunum University Design: Aleksandar Mihajlović 32 Danijelova Street, Belgrade, 11010 Access to full papers Belgrade, Serbia Prepress: Miloš Višnjić Finiz (www.finiz.singidunum.ac.rs), Year: 2020 Phone. +381 11 3093220, +381 11 3093284 Singipedia (www.singipedia.com), Circulation: 60 Fax. +381 11 3093294 Printed by: Caligraph, Belgrade E-mail: [email protected] Google (www.scholar.google.com) and ISBN: 978-86-7912-714-3 Web: www.finiz.singidunum.ac.rs ResearchGate (www.researchgate.net). Copyright © 2020 All rights reserved. No part of this publication may be reproduced in any manner or via any media, in parts or in its entirety without previous written consent of the publisher. Singidunum University International Scientific Conference PEOPLE IN THE CENTER OF PROCESS AUTOMATION PROGRAMME COMMITTEE ◆ Milovan Stanišić, President of Singidunum University and ◆ Ivan Stamenković, NIVS Partners Chairman of the Committee ◆ Jasmina Gržinić, Juraj Dobrila University of Pula, Faculty of ◆ Nemanja Stanišić, Rector, Singidunum University Economics and Tourism “Dr. Mijo Mirković”, Croatia ◆ Endre Pap, Singidunum University ◆ Laura Vasilescu, University of Craiova, Romania ◆ Zoran Petrović, Singidunum University ◆ Lidija Bajić, Novo Nordisk Srbija ◆ Dalibor Radovanović, Singidunum University ◆ Marija Jelić, Network for Business Development ◆ Goran Kunjadić, Singidunum University ◆ Marko Fabris, Turnaround Management Association Serbia ◆ Goranka Knežević, Singidunum University ◆ Mihailo Lazarević, Chamber of Authorized Auditors ◆ Ivica Terzić, Singidunum University ◆ Milan Bukmirović, CFO Assosiation of Serbia ◆ Lidija Barjaktarović, Singidunum University ◆ Milan Negovanović, Privredni savetnik ◆ Marko Milojević, Singidunum University ◆ Milibor Saković, The First School of Economics / Association of ◆ Mile Stanišić, Singidunum University schools of economics, legal-business, tourism-hospitality secondary schools in Serbia ◆ Miroljub Hadžić, Singidunum University ◆ Mira Vuković, The Institute of Internal Auditors ◆ Nebojša Bačanin-Džakula, Singidunum University ◆ Miroslav Perić, Komercijalna Banka AD Belgrade, Chamber of ◆ Nikola Stefanović, Singidunum University Authorized Auditors ◆ Olivera Nikolić, Singidunum University ◆ Nebojša Bulatović, Secondary School “Svetozar Marković“ – Novi Sad ◆ Tijana Radojević, Singidunum University ◆ Ratomir Ćirović, Privredni savetnik ◆ Vladimir Poznanić, FEFA Belgrade ◆ Sanja Kekić, ISACA Belgrade ◆ Vule Mizdraković, Singidunum University ◆ Sasho Kjosev, Faculty of Economics, University “Ss. Cyril and ◆ Zoran Jeremić, Singidunum University Methodius” Skopje, Republic of Macedonia ◆ Zoran Jović, Singidunum University ◆ Siniša Krneta, Belgrade Stock Exchange ◆ Srđan Maletić, Intesa Invest Beograd ◆ Aleksandar Janjušević, Ministry of Finance of the Republic of Serbia ◆ Ticijan Peruško, Juraj Dobrila University of Pula, Faculty of ◆ Aleksandar Kemiveš, Chamber of Commerce and Industry of Serbia Economics and Tourism “Dr. Mijo Mirković”, Croatia ◆ Aleksandar Plavšin, The Business Intelligence Institute ◆ Vladan Nicović, Secondary School of Economics Čačak/ Association of schools of economics, legal-business, tourism-hospitality ◆ Ana Jolović, RELOF secondary schools in Serbia ◆ Biljana Bogovac, PwC Serbia ◆ Vladimir Pavlović, WM Equity Partners ◆ Bojan Radoš, Chamber of Authorized Auditors ◆ Vladislav Cvetković, PwC Serbia ◆ Branislav Lončar, Publicis One Serbia ◆ Vojkan Zdravković, Ministry of Finance, Republic of Serbia ◆ Branko Srdanović, OTP Bank ◆ Željko Jović, National Bank of Serbia ◆ David Schock, Serbian Private Equity Association ◆ Zoran Škobić, The Association of Accountants and Auditors of Serbia ◆ Dejan Nedić, The Second School of Economics ◆ Zorica Maravić, Law and Administration High School “Dimitije ◆ Dragan Pešić, Raiffeisen bank Davidović”- Zemun ◆ Dragan Vještica, Dr. Oetker ◆ Dragana Grozdanić, CBS International ◆ Duško Pejović, State Audit Institution ORGANIZING COMMITTEE ◆ Milovan Stanišić ◆ Goranka Knežević ◆ Marijana Prodanović ◆ Predrag Obradović ◆ Nemanja Stanišić ◆ Ivica Terzić ◆ Marko Milojević ◆ Predrag Vukadinović ◆ Endre Pap ◆ Jelena Gajić ◆ Marko Šarac ◆ Slavko Alčaković ◆ Zoran Petrović ◆ Jelena Gavrilović ◆ Mesud Adžemović ◆ Svetlana Stanišić