GIBRALTAR TELEPHONE DIRECTORY 2019-20 20052200 | [email protected] | www.gibtele.com contentscontents TABLE OF CONTENTS General Information EMERGENCY NUMBERS Company profile Page 1 Advertising in the Gibraltar Telephone Directory Page 3 FIRE & AMBULANCE 190 Your monthly bill Page 3 POLICE 199 OR 112 Landline services Gibtelecom Services Introduction Page 5 Smart Call Services Page 5 General enquiries 20052200 Friends and Family Page 6 Voicemail Page 6 Email [email protected] Landline Call Charges Page 6 Customer services 20052200 Fax 20044444 Mobile services Email [email protected] Introduction Page 7 Website www.gibtele.com Pay Monthly Plans Page 7 Reload (pay as you go) Page 7 Mobile Internet Page 7 Mobile Voicemail Page 7 Technical Support Friends and Family Page 7 Free of charge from Gibtelecom numbers. Roaming Page 7-9 Internet 192 Fixed 193 Internet services Mobile 194 Introduction Page 11 Sofi IPTV 195 Public Wi-Fi Service Page 11 Sofi Digital Entertainment Page 11 Roaming +350 20052201 Email [email protected] Business services Introduction Page 13 Directory Assistance Business Lines and Office Solutions Page 13 Connectivity Solutions Page 13 Local directory enquiries 11811 Other Enterprise Solutions Page 14 International directory enquiries 11888 Community Pages Pages 1-8 Local and international operator assistance 100 Government Pages Pages 1-8 White Alphabetical Listings Pages 1-132 Note: 11811 charged at 25p/call and 11888 charged at 50p/call. Yellow Business Index Pages 1-2 Mobile surcharges apply. Yellow Business Pages Pages 1-110 Herold Mediatel compiles this Telephone Directory on behalf of Gibtelecom. Every care is taken to render this Directory as accurate as possible, but neither Herold Mediatel nor Gibtelecom accepts any responsibility for loss or damage which may arise from errors or omissions. visionvision GENERAL INFORMATION COMPANY PROFILE Gibtelecom offers a full portfolio of fixed, mobile, internet, IPTV and Gibtelecom is the leading telecommunications provider to Gibraltar’s enterprise communications services and solutions. In a connected home and business users. The Company is both aware of the world, businesses and home users are becoming increasingly needs of its customers and equally of the opportunities which arise dependent on the availability of round-the-clock, high speed as a result of Gibraltar’s significant international financial services, communications, and Gibtelecom has successfully been at the maritime and e-gaming industries. forefront of developing the networks and infrastructure to ensure that the growing needs of the enterprise and wider community in Gibtelecom provides customers with products and services Gibraltar are met. matching those offered by leading telecommunications companies throughout the world. The Company’s experienced and dedicated Understanding customers’ needs is key to Gibtelecom’s success. staff guarantee that customers receive a professional and The company prides itself on being in sync with technology and customised service. Gibtelecom was the first Gibraltar business providing products and services customers can rely on. It aims to receive the “Recognised for Excellence” accreditation from the to do this whilst keeping in touch with customers every step of European Foundation for Quality Management, and is also an ISO the way and having the agility, flexibility and market knowledge to 9001:2008 certified company. provide truly tailored solutions and meet the needs of the industries with whom we work. The Company is committed to working ethically as a business, investing in its employees, supporting local charities and organisations as well as safeguarding the environment and reducing its carbon footprint where possible. Mission Statement Gibtelecom is the communications business of choice through Technical Assistance Centre delivering quality and cost effective products and services together with an excellent customer experience. Gibtelecom is committed to providing an excellent service. The Technical Assistance Centre (TAC) provides: • 24/7 call centre and technical support services Vision • Sophisticated monitoring of resilient voice, data and IP Gibtelecom continues to be a modern and innovative communications bandwidth business committed to its stakeholders, in Gibraltar and globally. • A team of highly skilled individuals and engineers offering multi- Gibtelecom is recognised as a European business, worthy of being tier expertise and engineering support benchmarked. • Professional and efficient technical support and fault reporting helplines • Operator assistance, directory enquiries and customer services Values support available 24 hours a day, 365 days a year Gibtelecom is focused on its stakeholders by: • providing an exceptional service to customers and partners at home and abroad Technical support • being aware of the community and the environment • employing people with the right abilities and positive attitudes Internet: 192 • being responsive to shareholders Fixed line: 193 Mobile: 194 Contact Us Sofi (IPTV): 195 Gibtelecom Ltd Email: [email protected] 15/21 John Mackintosh Square PO Box 929, Gibraltar Tel: 20052200 Customer services Email: [email protected] General enquiries: 20052200 Post: Customer Service Centre 15/21 John Mackintosh Square Operator services: 100 PO Box 929, Gibraltar Local directory enquiries: 11811 charged at 25p call Website: www.gibtele.com International directory enquiries: 11888 charged at 50p/call Facebook: Gibtelecom Twitter: @gibtelecom 11 Gibtelecom provides customer service and technical support around the clock each and every day of the year You can depend on us. We are committed to problem resolution and offer 24/7 support so you won’t feel frustrated when you need to speak to someone on evenings, weekends or public holidays. For details on our broadband and mobile packages visit www.gibtele.com connectconnect Advertising in the Gibraltar Telephone Directory To sign up for payment by Direct Debit contact our Customer Services The Telephone Directory is prepared by Herold Mediatel, on behalf of team, or download the application form on our website. Gibtelecom, and is the only Gibraltar directory to offer advertising in both the white alphabetical and classified directory. View and pay your bill online When advertising in The Telephone Directory, your business will automatically be included in the Telephone Directory website My Gibtelecom is your handy, user friendly online portal and mobile app www.gibyellow.gi which allows you to keep tabs on all services linked to your Gibtelecom account. The portal and app allow you to view and pay bills, view The Telephone Directory can help generate revenue for your organisation. historical payment information, check your data, SMS and call minutes With books delivered to homes and business throughout Gibraltar and usage and add boosts on your mobile plans, as well as add reload top- an online search facility available to millions of people, it is an ideal way ups and bundles. On the portal you may also purchase new fixed line, for you to reach potential customers. Herold Mediatel’s locally staffed internet and mobile products, change your active plan, report service office provides you with a single point of contact for your directory faults and add multiple users to your account. advertising needs. To use My Gibtelecom you must first register online atmy.gibtele.com – For further information contact: to do this you will need your Gibtelecom account number and a recent bill number which are both found on your Gibtelecom bill – note that you Herold Mediatel need to do this step before using the app. Gibraltar Telephone Directory 15/21 John Mackintosh Square You may download the My Gibtelecom app from the Apple/Google Play PO Box 1394 Store. Tel: 20041414 Email: [email protected] If you need help setting these up please call us on 20052200 (24/7) or Website: www.gibyellow.gi visit our Customer Service Centre at 15/21 John Mackintosh Square. As a powerful advertising tool, the Telephone Directory can: • Put your name in front of customers whenever they are thinking Freepost about, or are ready to buy your products or services • List your products and services under the relevant classification To pay by mail, please ensure that your payment is made as early as headings and on the website with a keyword search possible. A return freepost envelope is included with each monthly bill • Include your logo, email and website address on the GibYellow sent by post. Please place your cheque (with the reference number of website for an even wider audience and provide more information the account (s) you are settling written clearly on the back) and the cut- about your business off slip on page one of your bill in the envelope provided and post locally • Make your business stand out from others with similar for free. names or make your advertisement more memorable with an individual colour design and your own branding Paying in person You may settle your monthly invoice in person at Gibtelecom’s Customer Your monthly bill Services Centre at 15/21 John Mackintosh Square. Gibtelecom provides a single unified monthly bill for all its services, with several payment options available. Receiving your bill by email You can request that Gibtelecom send you your invoice by email instead Direct debit of post. This has several advantages: As a Gibtelecom customer you can have your payment automatically • No unnecessary delays – invoices are received promptly at withdrawn from