Air Tahiti Nui 5901 W Century Blvd #1414 Los Angeles CA, 90045 (877) 824-4846 Covid-19 Ticketing and Travel Update – Air Tahiti Nui Effective from March 18, 2021 Dear Colleagues/ Ia Orana Air Tahiti Nui has revised its policy regarding ticket reissuance, waivers and schedule changes for a variety of travel dates. Effective from March 18th, 2020 through April 30, 2021 the Company is not able to operate its normal flights between LAX and Paris, LAX and Auckland, and from February 14, 2021 - April 30, 2021, LAX-Papeete. Flights between LAX and Papeete, VV, are planned to resume from May 1st, 2021. Date Change and Ticketing: Applicable for all tickets on flights not able to operate due to border closure, Government travel restrictions including LAX-CDG, LAX-AKL, PPT-NRT and LAX-PPT: Application: Air Tahiti Nui online flights: • New travel dates must be completed by 31 May 2022. • Ticket must be reissued for new travel dates by 5 July 2021, or before ticket expiration -whichever comes first. • All change fees, seasonality surcharge waived. • Any tax difference must be collected. • Rebooking should be done in the original ticketed, booking class – if the original booking class (RBD) is not available, okay to rebook up to the next two higher classes (RBD) without surcharge. Note – must be in the same cabin. i.e. Economy cannot move to Premium, Premium cannot move to Business. Please call Air Tahiti Nui for flight inventory review. • If OAL on the same ticket as part of a through fare, rebook in the same RBD. Seasonality surcharges and higher RBD charges will apply. • Waiver: 2020LAX20087/COVID19 – enter in Endorsement box. • Original ticket fare rules apply for cancellation and refund. Applicable for all for all voluntary flight cancellations or schedule changes, rebook as follows: Application: All Air Tahiti Nui routes: • All change fees and reissue fees are waived. • New travel date must be completed by 31 May 2022. • Must reissue the ticket prior to expiration or on before 05 July 2021. • Rebooking must be done in the original ticketed, booking class. • Collect any additional taxes and high season/fare surcharges. • Apply 2020LAX20087/COVID19 – enter in Endorsement box. • Normal fare rules apply except: Min/Max stay and stopover conditions are waived. Covid-19 Testing: In case of positive or late/incorrect test results for travel July 2020 – 31 March 2021 & in case of confinement in country of origin, border closure French Polynesia: • Full refund is permitted, based on Denied Boarding Rules, upon submission of a copy of the Covid-19 test result/incorrect test to ATN. • Full refund due to confinement in country of residence and inability to travel to French Polynesia due to closure of the borders. • Apply to Inside sales for a waiver approval. Ancillary Items Purchased: • Ancillary products purchased on any itinerary are transferable to the new itinerary, subject to availability. • The refund of Ancillary items is tied to the type of ticket purchased. If the ticket is nonrefundable, Ancillary items are also nonrefundable. Change of Destination: • Permitted on TN operated flights only. • If fare/taxes are higher, collect and show new fare on reissued ticket. • If fare/taxes are lower, refund to pax via EMD-S DEPO and reissue the ticket with the applicable fare. • Waiver must be obtained from ATN and placed in the endorsement box of the new ticket. Flight Schedules and Operations: Air Tahiti Nui informs you that effective from March 18th, 2020 through April 30, 2021 the Company is not able to operate its normal flights between LAX and Paris, LAX and Auckland, and from February 14, 2021 - April 30, 2021, LAX-Papeete. Flights between LAX and Papeete are planned to resume from May 1st, 2021. International travel and safety measures taken by the Presidency of French Polynesia, High- Commissioner of the French Republic, as well as restrictions in the United States, New Zealand, Australia and the European Union, only allow residents entrance, quarantines and restriction of domestic and international flights. During Covid-19 schedules are subject to change and all passengers must reconfirm their reservation at least 72 hours prior to departure, if not earlier. For questions on this policy and about refunds, please contact Inside Sales Monday - Friday, PDT 9:00 AM – 4:30 PM by phone 310 662 1860 ext. 0 or by email at [email protected]. For simple re-bookings, new bookings, and ticketing information, please contact our Reservations Department at: 877-824-4846 or [email protected] Hours of operation: Monday - Friday 7:00 AM – 5:30 PM Very cordially, Air Tahiti Nui .
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