Smart Columbus Concept of Operations for Smart Mobility Hubs for Smart Columbus Demonstration Program Final Report – July 30, 2018 Source: City of Columbus – November 2015 Produced by City of Columbus, Ohio U.S. Department of Transportation Office of the Assistant Secretary for Research and Technology Notice This document is disseminated under the sponsorship of the Department of Transportation in the interest of information exchange. The United States Government assumes no liability for its contents or use thereof. The U.S. Government is not endorsing any manufacturers, products, or services cited herein and any trade name that may appear in the work has been included only because it is essential to the contents of the work. Acknowledgement of Support This material is based upon work supported by the U.S. Department of Transportation under Agreement No. DTFH6116H00013. Disclaimer Any opinions, findings, and conclusions or recommendations expressed in this publication are those of the Author(s) and do not necessarily reflect the view of the U.S. Department of Transportation. Technical Report Documentation Page 1. Report No. 2. Government Accession No. 3. Recipient’s Catalog No. 4. Title and Subtitle 5. Report Date Concept of Operations for Smart Mobility Hubs for Smart Columbus July 30, 2018 Demonstration Program 6. Performing Organization Code 7. Author(s) 8. Performing Organization Report No. Andy Wolpert (City of Columbus), Alex Kavanagh (HNTB), Matt Graf (HNTB), Robert James (HNTB), Jeffrey Kupko (Michael Baker) 9. Performing Organization Name and Address 10. Work Unit No. (TRAIS) City of Columbus 90 West Broad Street Columbus, OH 43215-9004 11. Contract or Grant No. DTFH6116G00013 12. Sponsoring Agency Name and Address 13. Type of Report and Period Covered U.S. Department of Transportation (USDOT) Final Concept of Operations Federal Highway Administration (FHWA) Office of Acquisition and Grants Management 14. Sponsoring Agency Code 1200 New Jersey Avenue, SE Mail Drop: E62-204 Washington, DC 20590 15. Supplementary Notes 16. Abstract This Concept of Operations (ConOps) provides stakeholder input to provide a set of resources that will address the needs of the Linden community in the City of Columbus. It addresses the opportunity to deploy Smart Mobility Hubs in an operational environment. It is intended for use by the City of Columbus as they begin to install and operate the hubs. This document describes the needs of the users of the system, what the intended system will do, constraints on the system, and it describes potential system operational characteristics. It does not impose requirements on the system or recommend specific technology solutions for the system. This document provides a connection between program-level visions/goals and project-level concepts. Technical specifications and design details will be developed in subsequent documents. 17. Keywords 18. Distribution Statement Smart Columbus, Smart Mobility Hubs Concept of Pre-publication draft – limited distribution Operations 19. Security Classif. (of this report) 20. Security Classif. (of this page) 21. No. of Pages 22. Price Unclassified Unclassified 82 Form DOT F 1700.7 (8-72) Reproduction of completed page authorized Table of Contents Chapter 1. Introduction ......................................................................................................... 1 Project Scope ......................................................................................................................................... 2 Geographic Scope .................................................................................................................................. 2 Project Relationship to System of Systems ............................................................................................ 4 Smart Mobility Hubs System Overview .................................................................................................. 5 Smart Mobility Hubs Facility ............................................................................................................. 6 Smart Columbus Projects Associated with HUBS .................................................................................. 9 HUBS Stakeholders ................................................................................................................................ 9 Chapter 2. References ..........................................................................................................13 Stakeholder Engagement Summary Interviews ................................................................................... 14 Chapter 3. Current System ..................................................................................................17 Background and Objectives .................................................................................................................. 17 Central Ohio Transit Authority CMAX ............................................................................................ 18 Central Ohio Transit Authority Transit Centers and Park-and-Ride Facilities ............................... 19 Central Ohio Transit Authority Passenger Wi-Fi ............................................................................ 21 City of Columbus Emergency Dispatch Center ............................................................................. 22 Operational Policies and Constraints ................................................................................................... 22 Modes of Operation .............................................................................................................................. 23 Users Classes of the Current System .................................................................................................. 23 Chapter 4. Justification and Nature of Changes ................................................................25 Justification for Changes ...................................................................................................................... 25 Description of Desired Changes ........................................................................................................... 28 Priorities Among Changes .................................................................................................................... 32 Changes Considered but Not Included ................................................................................................ 33 Chapter 5. Concept for the New System .............................................................................35 Background, Objectives and Scope ..................................................................................................... 35 Operational Policies and Constraints ............................................................................................. 35 Description of Proposed System .................................................................................................... 36 U.S. Department of Transportation Office of the Assistant Secretary for Research and Technology Intelligent Transportation Systems Joint Program Office Smart Mobility Hubs Concept of Operations – Final | i Table of Contents Methodology for Site Selection ...................................................................................................... 37 Proposed Smart Mobility Hub Locations ........................................................................................ 38 Proposed Smart Mobility Hub Facilities ......................................................................................... 40 Modes of Operation .............................................................................................................................. 42 User Classes and Other Involved Personnel ....................................................................................... 43 Support Environment ............................................................................................................................ 44 Security and Privacy ............................................................................................................................. 44 Chapter 6. Operational Scenarios .......................................................................................45 Chapter 7. Summary of Impacts ..........................................................................................57 Operational Impacts ....................................................................................................................... 57 Organizational Impacts .................................................................................................................. 57 Impacts During Development ............................................................................................................... 58 Chapter 8. Analysis of Smart Mobility Hubs .......................................................................59 Summary of Improvements .................................................................................................................. 59 Disadvantages and Limitations ............................................................................................................. 59 Alternatives and Trade-Offs Considered .............................................................................................. 59 Chapter 9. Notes ...................................................................................................................61