ELLESMERE PORT AND NESTON BOROUGH COUNCIL LOCAL GOVERNMENT REVIEW IN CHESHIRE RESPONSE BY WEB LABS LTD TO FUNCTIONAL SPECIFICATION FOR A CONTENT MANAGEMENT SOLUTION TO SUPPORT THE DELIVERY OF CORPORATE WEB SITES CONTENTS 1. MANAGEMENT SUMMARY 3 2. WEB LABS LTD - PROFILE 4 3. REFERENCE ACCOUNTS 10 4 FUNCTIONAL REQUIREMENTS 14 5 EVALUATION CRITERIA 23 6. OUTLINE PROJECT PLAN 24 7. DRAFT SERVICE LEVEL AGREEMENT 26 8. WEB LABS TURNOVER 30 9. HEALTH & SAFETY POLICY 30 10. EQUAL OPPORTUNITIES POLICY 30 LEGAL FORMS FOR COMPLETION 31 1. MANAGEMENT SUMMARY Thank you for the opportunity to tender for the provision of software and services to underpin your web sites and Intranet. We are pleased to inform you that there are no items in your tender document to which we cannot comply and do not already have considerable experience implementing with other Local Authorities. We have proposed two of our enterprise systems software products * Content-Master - Enterprise Content Management System and • Forms Master – Enterprise e-Forms System To meet your requirements as specified These software products were designed, developed and supported by Web Labs and have been installed with over 90 Public Sector clients some of which have the largest web site traffic in the UK In addition we have many proven software applications (overviewed in the Web Labs Profile) designed in conjunction with other Local Authorities that could be of considerable benefit to implementing your web site and intranet quickly and cost effectively. As our management, development and support staff are all based in the UK we all have considerable experience of Local Government and our policies and shaped by the UK Public Sector market and we are always directly available to our customers. We have included prices for each item but are unable to provide you with a fixed price Project Cost (which we like to do for our clients) without a detailed functional specification and/or site maps for the web sites and intranet e.g. we do not know what applications you may wish to deploy or when or exactly what third party software you want integrated for each web site and the intranet. (eg at this moment we are carrying out an integration to the Government Gateway on a clients web site and on another a Building Maintenance System on the Intranet both of which are relatively time consuming. To provide you with some sort of budget figure we estimate it will cost about £100,000 to build you a transactional web site and professional Intranet using our systems software and applications, this will include integration into the third party systems mentioned, staff training, project management and installation. We appreciate that this will entail an element of bespoke programming which we would hope to minimise with our already proven applications software and interface connectors. WE would be able to host the web site on dedicated server/s for £6,000 per annum. We would be able to confirm the web site and intranet development figure after a one or two meetings at which we could agree the details of the deliverables, the responsibilities and the timescales. This figure would include the discounts we would be prepared to offer on our systems and applications software. The lack of detail as to the exact deliverables is also reflected in the Outline Project Plan which by its nature without the detail can only be an indication based upon experience. We have for many of our Local Government clients completed the Web Site project in an elapsed time of 12 weeks however, in this instance we expect the web site and intranet project to take about nine months with a new organisation and communications likely to take a little longer. 3 In conclusion we know that Web Labs have: 1. Proven Systems Products 2. Unequalled range of Applications Software 3. The UK based staff are experienced in every aspect required to deliver the Project, including development, programming, integration, design, project management etc 4. The investment will be of the order of £100,000 5. The Timescale of the order of nine months for the web site and Intranet from the date of the first project meeting 6. The Web Labs Company is a professional, enthusiastic and committed team able to successfully deliver your project on time and within budget. 2. WEB LABS LTD - PROFILE Mission Statement: Our mission is to be the preferred supplier of IT Software and Services for organisations seeking improvement through the effective use of „Web Technology‟. We will do this by ensuring that our products, services and people are continually focused on the needs of our customers in the dynamic environments in which they operate. We are a Software Development and Services company specialising in the development and supply of systems software for the Internet. We spent three years trading profitably as IMP ltd and developing our first systems product a Content Management System known as „ContentMaster‟, which successfully deployed with the Local Government Association www.lga.gov.uk. We then amalgamated our resources and set up Web Labs Ltd during September 2001. Since that date we have traded profitably and launched many other systems products including an e-forms solution known as „FormsMaster‟ We are particularly viable as a company with the highest Bank rating (4AA) obtainable as a commercial operation with no debts, loans or overdraft and a healthy trading position. We are totally owned by the Directors and staff all of which are based in the UK and our company policies reflect this position. We include among our 90 Public Sector clients the, Local Government Ombudsman. The States of Guernsey, the Islamic Bank, the Healthcare Commission, the Driving Standards Agency, the East of England Regional Assembly, Reading Borough Council, Somerset County Council, all of who use our software and services especially our CMS and e-Forms for developing the web sites and Intranet. We are able to devote a total of five managerial and technical staff to the Project if required, which is a little more than is expected to be necessary after considering the requirements and timescales. We have completed several very similar projects before. We would use our own staff and our proven software developed in-house and as all our staff are based in the UK and they are all available to assist with the project during the period of implementation or for future consultation. 4 Some accolades won by our clients using our software and services include: * Best Legal Web Site * Best Community IT Project * Best Communications Award * Nominated Best Health web site * Most Improved Local Government web site Some notable installations: Driving Standards Agency The DSA have the UK Governments most popular site with 3m visitors per month. This site is underpinned with Web Labs CMS and services. The DSA also have 6,500 seat UK wide intranet supported by Web Labs , CMS, e-Forms, Search Engine, auto classifier and application software Healthcare Commission The HCC collect information from all of the Healthcare Providers in UK every month. These are both NHS and private and total over 10,000. The Web Labs e-Forms system collects this confidential information on-line every month through its hosting services and analyses the results for monthly management reports. RELATE The RELATE web site has over 1m visitors per month and its extranet is accessed and used by over 5,000 external consultants, they use the Web Labs CMS and e-Forms to support these systems. States of Guernsey The SOG Tax Office have implemented Web labs e-Forms to securely collect on-line the tax returns from residents, exiles and their agents. The system is fully integrated to the back office tax databases and EDRMS. The SOG have also used Web Labs to develop their on-line Single Citizen Sign On System which enables citizens to only sign on the web site with a single password to access all of the on-line services London Borough of Southwark The LBS have deployed the Web Labs CMS to underpin their 4,500 seat intranet and may of their web sites. They also use the Web Labs e-Forms on all of the web sites and intranet. Somerset County Council SCC have deployed the Web Labs e-Forms system to provide their on-line forms for both the web site and intranet Inverclyde Council IC have deployed the Web Labs CMS to underpin their web site and intranet. They are also using the e-Forms system extensively with many of our application modules including market place, staff directory, resource booking, Committee Meetings. IC have also deployed our Portal Builder to develop micro sites for Schools and Voluntary Groups 5 Some other public sector sites: Aylesbury Vale District Council Boston District Council Basingstoke and Deane Council Reading Borough Council Mendip District Council Rushcliffe Borough Council Preston City Council Lancaster City Council Portsmouth City Council Fylde District Council Fareham Borough Council Gosport Borough Council Hart District Council Teesdale District Council Wyre District Council Newcastle Borough Council Rushmoor District Council Tamworth District Council Rushcliffe Borough Council London Borough of Lambeth London Borough of Tower Hamlets London Borough of Southwark Newport Pagnell Town Council Leighton & Linslade Town Council Dunstable Town Council East of England Regional Assembly Local Government Transport Network Winchester City Council Local Government Association County Councils Network Central and Local Information Providers Local Government Data Unit –Wales Local Government Ombudsman MOD States of Guernsey Charities Commission IT Directors Group NASEN 6 This document is the response to your Invitation to Tender for a Content Management System, associated software and services. We have attempted to provide answers to all of the questions with an Investment Budget to meet ALL of the mandatory and desirable requirements, the design of the web site and where possible suggested additional costed features to meet the few „desirable‟ requirements not covered by the „out of the box‟ features of „ContentMaster‟, and „FormsMaster‟.