Catalog of Services Consulting Services Learning & Development Workshops For more information: Florida Institute of Government University of Central Florida College of Community Innovation (407) 882-3960 and Education www.iog.ucf.edu 12443 Research Parkway, Ste. 402 [email protected] Orlando, FL 32826-3282 Mari Rains, Director [email protected] Consulting & Technical Assistance Services Did you know that in addition to offering Training & Development Workshops the UCF Institute of Government also offers consulting services? Technical Assistance Services: Charter review Advisory Board Training Community Visioning/Strategic planning Meeting facilitation services Citizen Surveys Records management plans IT plans Tree inventories Process Improvement Performance Measurement & Benchmarking Conference Planning & Coordination HR, OD & Talent Management Services: HR Compliance Audits Developing or revising employee policy manuals, procedures, & managers’ handbooks Updating job descriptions Designing hiring procedures, including recruitment, interviewing & selection Developing performance appraisal systems Establishing performance coaching & improvement systems Investigating employee complaints & grievances Mediation & interventions between supervisors & staff Employee Morale/Climate Surveys Conducting Exit Interviews Succession Planning Leadership Assessments Team Assessments Leadership Coaching Competency Modeling Career Pathing Organization Development Change Management Strategies Facilitating Strategic Planning Sessions: Mission, Vision, Goals, Values Assisting with Culture Changes Reorganizations Outplacement Services: Resumes, Interviewing, Networking, Job Search Strategies Compensation Analysis & Benchmarking Designing Onboarding Programs Designing Recognition & Reward Systems Integrating Talent Management Processes Wellness Program Design Page 2 of 120 Table of Contents About the IOG ..................................................................................................................................................................................................... 7 Top 10 Reasons to Hire the UCF Institute of Government: ............................................................................................................ 8 About Your Facilitators .................................................................................................................................................................................................... 9 Administrative Assistant Certificate Series: The Indispensable Assistant ......................................................................... 10 Advisory Board and Committee Effectiveness ................................................................................................................................. 11 Assertiveness Skills ...................................................................................................................................................................................... 12 Building Influential Relationships: Would You Want You as a Friend? (New) .................................................................. 13 Bullying Awareness & Civility in the Workplace (New) ............................................................................................................... 14 Business Etiquette ........................................................................................................................................................................................ 15 Career Development: Climbing the Career Ladder ....................................................................................................................... 16 Change Management: You Blinked! Harnessing the Speed of Change .................................................................................. 17 Coaching & Counseling Techniques ...................................................................................................................................................... 18 Communication Skills .................................................................................................................................................................................. 19 Compliance: How to Gain Compliance More Easily & Professionally .................................................................................... 20 Conflict Management & Resolution ....................................................................................................................................................... 21 The Courageous Follower ............................................................................................................................................................................................ 22 Creativity at Work .............................................................................................................................................................................. 23 Cultural Awareness ...................................................................................................................................................................................... 24 Customer Service: Curbside Skills for Police, Fire & Code Enforcement Departments .................................................. 25 Award Winning Customer Service (New) .......................................................................................................................................... 26 Dealing with Difficult People.................................................................................................................................................................... 27 Decision Making ............................................................................................................................................................................................. 28 Delegating with Buy-In (New) ................................................................................................................................................................... 29 DiSC Personality Types ............................................................................................................................................................................... 30 Diversity of Age: Optimizing Workplace Generations (New) ..................................................................................................... 31 Diversity & Inclusion in the Workplace ................................................................................................................................................. 32 Diversity: Managing Diversity to Build Multicultural Work Teams ........................................................................................... 33 Email Etiquette ............................................................................................................................................................................................... 34 Emerging Leaders: You Don’t Need a Title to be a Leader (New) ............................................................................................ 35 Emotional Intelligence: Using EQ to Expand Positive Influence .............................................................................................. 36 Empowerment: Antidotes to Bureaucracy ....................................................................................................................................... 37 Ethics .................................................................................................................................................................................................................. 38 Goal Setting for Individuals: Dream It, Do It .................................................................................................................................... 39 Page 3 of 120 Grammar Brush-Up ...................................................................................................................................................................................... 40 Grant Writing .................................................................................................................................................................................................. 41 Group Dynamics ............................................................................................................................................................................................. 42 Habits of Highly Effective People ........................................................................................................................................................... 43 Harassment Awareness & Prevention: What It Is and What to Do About It ...................................................................... 44 Harassment Prevention: The Supervisor’s & Manager’s Responsibilities ........................................................................... 45 Interventions and Receiving Complaints ............................................................................................................................................ 45 High Performing Teams Using the FIRO-B Assessment (New) ................................................................................................. 46 Influence and the Art of Negotiation (New) .....................................................................................................................................