Valuing Convenience in Public Transport Roundtable Summary and Conclusions Discussion02 Paper 2014 • 02 Mark Wardman University of Leeds, United Kingdom Valuing convenience in public transport Discussion Paper No. 2014-02 ROUNDTABLE SUMMARY AND CONCLUSIONS Mark WARDMAN University of Leeds, United Kingdom April 2014 THE INTERNATIONAL TRANSPORT FORUM The International Transport Forum at the OECD is an intergovernmental organisation with 54 member countries. It acts as a strategic think-tank, with the objective of helping shape the transport policy agenda on a global level and ensuring that it contributes to economic growth, environmental protection, social inclusion and the preservation of human life and well-being. The International Transport Forum organises an annual summit of Ministers along with leading representatives from industry, civil society and academia. 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INTRODUCTION ...................................................................................................... 5 1.1 Aims and Needs ............................................................................................... 5 1.2 Scope.............................................................................................................. 6 1.3 The Potential Benefits of Transferability ............................................................... 7 1.4 Approach ......................................................................................................... 8 1.5 Structure ......................................................................................................... 8 2. BACKGROUND ........................................................................................................ 9 2.1 What is Convenience? ....................................................................................... 9 2.2 Why Do We Care About Convenience? ............................................................... 11 2.3 Official Multiplier Values .................................................................................. 14 3. MEASURING AND VALUING CONVENIENCE............................................................... 20 3.1 Measuring Convenience ................................................................................... 20 3.2 How Do We Value Convenience? ....................................................................... 23 4. REVIEW OF EVIDENCE ........................................................................................... 26 4.1 Walk and Wait Time Multipliers ......................................................................... 26 4.2 Departure Time Convenience .............................................................................. 33 4.3 Interchange ................................................................................................... 37 4.4 Reliability ...................................................................................................... 40 4.5 Crowding Convenience .................................................................................... 45 4.6 The Convenience of Information ....................................................................... 49 4.7 Summary ...................................................................................................... 57 5. THE RESEARCH AGENDA ........................................................................................ 59 5.1 Adding to the Evidence Base ............................................................................ 59 5.2 Monitoring, Validating and Ex-Post Analysis ....................................................... 62 6. POLICY IMPLICATIONS .......................................................................................... 63 7. CONCLUDING REMARKS ........................................................................................ 65 REFERENCES ............................................................................................................. 65 Summary and conclusions — Discussion Paper 2014-02 © OECD/ITF 2014 3 VALUING CONVENIENCE IN PUBLIC TRANSPORT VALUING CONVENIENCE IN PUBLIC TRANSPORT Glossary of Terms: GC: Generalised Cost, reflecting the quantified disutility of a travel option in money units GT: Generalised Time which is Generalised Cost converted into time units IVT: In-Vehicle Time Late: Mean lateness on schedule OVT: Out-of-Vehicle Time RP: Revealed Preference RR: Reliability Ratio (Relative value of the standard deviation of travel time and mean travel time) SD: Standard Deviation of Travel Time (or Lateness) SDE: Schedule Delay Early which is the mean amount of arriving early relative to the preferred arrival time SDL: Schedule Delay Late which is the mean amount of arriving late relative to the preferred arrival time SP: Stated Preference WTP: Willingness-to-Pay 4 Summary and conclusions — Discussion Paper 2014-02 © OECD/ITF 2014 VALUING CONVENIENCE IN PUBLIC TRANSPORT FOREWORD The experience of transport systems users, in terms of comfort, reliability, safety and above all convenience, is critical in determining demand for transport services, at least when there is a choice of alternative ways to travel. Convenience is one of the strongest attractions of the private car for passenger transport. For users of public transport, convenience is also clearly important but not always clearly defined and not often measured in designing transport systems or monitoring their operating performance. In many situations, an increase in public transport convenience reduces the unit costs of travel (euros/dollars per hour or cents per minute) and so provides benefits equivalent to an increase in travel speed. This report focuses on convenience and its importance to the user experience. It reviews operational definitions of convenience, evidence for the willingness of users to pay for convenience and the use of indicators to assess and improve the convenience of public transport, with a view to making it more effective and more competitive. 1. INTRODUCTION 1.1 Aims and Needs It is straightforward that making public transport more convenient raises the probability that it will be chosen over alternative transport modes and can raise overall transport demand. It is less straightforward but crucial to understand how users value convenience compared to other characteristics of service, and to produce operational and measurable indicators of convenience. The International Transport Forum therefore convened a roundtable meeting in September 2013 to review international experience with measurement of convenience in order to establish best practice and extract common messages. It also looked into practical use of convenience measures in cost-benefit analysis and in performance measurement.