Grupo Televisa 2017 Sustainability Report Contents Statement from senior decision maker .................................................................................... 4 About this report: our commitment to a transparent disclosure ...................................... 7 About Grupo Televisa ................................................................................................................. 10 Televisa brand strategy .......................................................................................................... 11 Brand values .............................................................................................................................. 12 Sustainability in our brand .................................................................................................... 12 Brand recognition .................................................................................................................... 17 Content responsibility ................................................................................................................. 18 Content responsibility in Editorial Televisa ...................................................................... 19 Televisa: communications with a social perspective with “Values” .......................... 21 Business strategy of Grupo Televisa ...................................................................................... 22 Sustainability strategy ................................................................................................................ 34 Televisa´s commitment to sustainability ........................................................................... 34 Our core social responsibility actions in the community ............................................. 35 Materiality analysis of Grupo Televisa………………………………………………………………… .............. .40 Process for consultation with stakeholders ..................................................................... 41 Ethics and compliance................................................................................................................ 42 Anticorruption practices and related-parties .................................................................... 45 Corporate governance ................................................................................................................ 50 Risk management ......................................................................................................................... 59 Boosting our talent ...................................................................................................................... 64 Workforce ................................................................................................................................... 64 Code of Ethics training ........................................................................................................... 67 Compensation and benefits: commitment to our employees .......................................... 69 Organizational climate: measuring the satisfaction of our employees ..................... 70 Training and development: Empowering our talent ....................................................... 75 Performance, management and evaluation....................................................................... 78 Equality at work ............................................................................................................................ 79 Healthy work environment ......................................................................................................... 82 Safety at work at our facilities .............................................................................................. 85 Environmental responsibility .................................................................................................... 90 Environmental Management Policy .................................................................................... .92 2 External certifications ............................................................................................................. 94 Efficient energy consumption ............................................................................................... 98 Greenhouse gas (GHG) emissions .................................................................................... 104 Waste management ............................................................................................................... 105 Sustainable water use ........................................................................................................... 109 Preservation of biodiversity at Grupo Televisa .............................................................. 111 Commitment to the community .............................................................................................. 114 Education ................................................................................................................................. 115 Values campaign .................................................................................................................... 117 Social entrepreneurs ............................................................................................................. 118 Community development ..................................................................................................... 119 Other community development initiatives in 2017 ........................................................ 122 Social responsibility of our people .................................................................................... 122 Beyond frontiers: Fundación Televisa ............................................................................. 124 Communication programs ................................................................................................... 125 Shows with a cause ............................................................................................................... 126 Strategic future of Fundación Televisa ............................................................................ 126 Sustainability strategy of Fundación Televisa ............................................................... 127 Client's satisfaction ................................................................................................................... 128 Keystones to approach clients ........................................................................................... 130 Online content ......................................................................................................................... 131 Handling and protection of information ............................................................................... 131 Supply chain committed to sustainability ........................................................................... 132 Commercial strategy in our supply chain ........................................................................ 133 Suppliers hiring and selection policy ............................................................................... 133 Sustainable management of our supply chain ............................................................... 134 Contact .......................................................................................................................................... 136 3 Statement from the chairman of our Board of Directors (GRI 102-14) Our business is driven by the vision of transforming our content into emotions, knowledge, and inspiration for our audiences through better video, voice and data services. To reach these goals, we continue to develop, innovate and integrate different platforms to broadcast content that provides value to our audiences. In addition, we continue to invest in our infrastructure as we strive to improve the access that our Mexican audiences have to high- speed data and high-quality voice services. As part of our daily business, we are aware that the actions we carry out and the decisions we make can positively or negatively impact our stakeholders and influence the achievement of our corporate goals. In order to ensure we perform ethically, we maintain content responsibility and transparent communication as key elements to our business strategy. In connection with this commitment, we are pleased to present the fifth Sustainability Report of Grupo Televisa to inform our stakeholders about the value we provide from economic, ethical, social and environmental perspectives. Significant local and international changes have influenced Grupo Televisa. We acknowledge that the media and telecommunications industries are increasingly competitive, but we are also confident that our talent, sustainable performance and business strategies will help us maintain our position as a leading media company in the Spanish-speaking world. The key to our success is to generate growth while also promoting economic and social development in the community and taking care of the environment. We are committed to strengthening communities while we work to inspire and develop people’s potential through the promotion of education and culture. Fundación Televisa is our strong arm to contribute as agent of social change. Through the “Bécalos” Program (Sponsor Them), we have supported a total of 285,000 students and teachers in the last 12 years, becoming the largest scholarship program in Mexico’s private sector. In 2017, this program benefitted 36,505 students,