Morgan Street, Pontypridd CF37 2DR Tel: (01443) 404444 Fax: (01443) 490901 Email: [email protected] Website: www.ashgrovesurgery.com INFORMATION FOR PATIENTS 2017 The Practice Vision: The core value of the Practice is to deliver outstanding healthcare to our patients with a holistic approach to physical, mental and social health and well being. PRACTICE AREA The Practice serves Pontypridd town, Treforest, Tonteg, Church Village, Llantwit Fardre, Efail Isaf, Rhydyfelin, Hawthorn, Upper Boat, Cilfynydd, Glyncoch and Ynysybwl. PRACTICE PREMISES Morgan Street, Pontypridd Ashgrove is a purpose-built Practice with two reception areas, twenty four clinical rooms made up of consulting rooms, treatment rooms, a wound dressing room and an operating theatre. CAR PARKING There are two large public car parks within sight of the Practice. Access for disabled persons arriving by car is available to the rear of the premises for drop and collection only. This is a no parking area that must be kept clear to ensure doctors are not obstructed in attending emergency situations. Traffic wardens regularly patrol this area. NO SMOKING POLICY In the interest of health the Practice operates a NO SMOKING policy on our premises. THE PARTNERS Dr Karen A Jones (female) Senior Partner, MB BCh 1988 (Cardiff) MRCGP DCH, Medical Officer, University of Glamorgan, Diploma in Occupational Medicine Special Interests: Gynaecology, Asthma, Child Health, Minor Surgery, IUD, Acupuncture Dr Andrew D Blair (male) MB BCh 1987 (Manchester) MRCGP DRCOG Special Interests: Diabetes, Ophthalmology, Dermatology, Minor Surgery, Vasectomy, Joint Injections, GP Training, Undergraduate Teaching Dr Paul S Colquhoun (male) MB BS 1992 (London) FRCS DRCOG MRCGP Special Interests: Orthopaedic & Sports Medicine, Minor Surgery, Joint Injections, Vasectomy, GP Training Dr Rebecca Rowlands (female) MB BCh 2002 (Cardiff) MRCGP (Merit) DRCOG DFSRH Special Interests: Mental Health, Family Planning, Minor Surgery, IUD, GP Training Dr Tom Hodges-Hoyland (male) MB ChB 2003 (Birmingham) MRCGP DFSRH Special Interests: Family Planning, Contraceptive Implants, Minor Surgery, Child Health Dr Edward Pritchard-Rowlands (male) MB BCh, MRCGP Special Interests: Joint Injections, Minor Surgery, Dermatology. Languages: English, Welsh SALARIED GP’s Dr Esther Lomas (female) MB BCh (Wales) MRCGP FRACGP BSc(Hons) DRCOG DCH DFFP PgDip Special interests: Women’s Health, Sexual Health, Paediatrics. Languages: English Dr Emma Hall (female) MBChB 1995 (Edinburgh) MRCP MRCGP DFFP DCCH MsC (Public Health) Special interests: Mental Health, Child Health Languages: English Dr Sofia Ahmad (female) MBChB – Bristol 2009 MRCGP Special interests: Mental Health Languages: Fluent in English, Urdu and Punjabi REGISTRAR DOCTORS Ashgrove is a training Practice. Registrars are fully medically qualified and many have a great deal of hospital experience, their training in the Practice being centred on the role of the general practitioner. They are available for consultations in exactly the same way as the other doctors in the Practice. UNDERGRADUATE TEACHING Ashgrove is also a teaching practice for undergraduates pursuing a medical career. PRACTICE CLINICAL STAFF PHARMACISTS Pharmacists provide prescribing advice and assistance to the clinicians in the Practice ensuring our prescribing is clinically effective, financially efficient and within guidelines. Elly Thomas (Partner) BSc (Pharm) MRPharmS Diploma in Clinical Pharmacy. Diploma in Therapeutics, Supplementary Prescribing, Independent Prescribing. PRACTICE NURSES Sister Jenny Reynolds, Lead Nurse. RGN, BSc Community Health Studies Specialist Practitioner and Community Practitioner Nurse Prescriber. Diploma in Clinical Effectiveness, Diploma in Nurse Management, Marie Curie Cervical Screening and Breast Awareness, Diploma in Family Planning in Clinical Practice, Diploma in Diabetes Management. Special Interests: Family Planning, Health Promotion, Women’s Health, Wound Management, Hypertension, Travel Health and Diabetes. Sister Rachel Jones RGN BSc Community Health Studies Specialist Practitioner and Community Practitioner Nurse Prescriber, Cervical Screening and Breast Awareness, Diploma in Respiratory Management Special Interests: Respiratory Disease, Childhood Immunisation, Chronic and Acute Wound Care, Travel Health. Sister Fiona Jenkins Qualifications: Dip He Nursing, BSc (Hons) Clinical Practice. Special interest: INR. Languages: English. Sister Kelly Ann Downes Qualifications: Foundation Degree Adult Nursing, BSc (Hons) Pain Management, Cervical Screening, Breast Awareness, ARTP Spirometry. (working towards) - Diploma in Diabetes, Introduction Module to Respiratory Care, Contraception, Childhood Immunisations. Special Interests: Diabetes (highlighted in green above, not completing until June 2017), Asthma, Childhood Immunisations, Travel Health, Contraception. Languages: English. Sister Liz Devine Foundation Degree Adult Nursing, BSc (Hons) Special Interests: Childhood Immunisations HEALTH CARE PRACTITIONERS Anita Cornish Accredited Phlebotomist (RGH) City & Guilds (NVQ 3) in Primary Care. Research Co-ordinator Sharon Moulds Accredited Phlebotomist (RGH). City & Guilds (NVQ3) in Primary Care. Accredited First Aider Duties include taking bloods, urine testing, BP recording, ECG and spirometry recording. All results and readings are interpreted by the clinician requesting the test. Diabetic foot checks and removal of stitches/sutures, simple dressings. Katherine Pritchard (Trainee HCP) Katherine is an accredited phlebotomist (RGH) and is responsible for taking blood at the clinicians’ request. Katherine is currently undertaking training to become an accredited Health Care Practitioner. COMMUNITY STAFF The following are employed by the Cwm Taf Trust and are attached to the Practice. DISTRICT NURSES A team of staff nurses and a nursing auxiliary led by Nursing Sister Jackie Evans provide nursing support at home. HEALTH VISITORS A team of three, Karen Harvey, Bethan John and Cerys Lear, provide child health care, health promotion and child protection via home/school visits and clinics at the Practice to the under five year olds. MIDWIVES A team of midwives support the doctors in providing antenatal care. PRACTICE MANAGEMENT PRACTICE BUSINESS MANAGER Moira Moore is responsible for implementing Practice policy, the performance of Practice Staff and the efficient deployment of all Practice Resources. OPERATIONAL MANAGER Sarah Powell is responsible for the efficient day-to-day management of operational support. RECEPTION STAFF Reception staff will treat you in a friendly, courteous manner and are here to help you. ADMINISTRATION STAFF A small team of secretarial and clerical staff provide administrative support for the Practice, thereby releasing reception staff and clinical personnel to devote their time to patients. DATA BARRING SERVICE All staff at the Practice have been vetted by the DBS (Data Barring Service). MEDICAL ADVICE NHS Direct is a free medical telephone advice service. It is available 24 hours a day every day of the year and should be used whenever you have a concern about your health or a health-related matter but are unsure what action to take. Telephone: 0845 4647 Website: www.nhsdirect.nhs.uk TELEPHONE CALLS TO THE PRACTICE Please note that all telephone calls may be recorded for training and information purposes. TELEPHONE ADVICE Often problems can be dealt with by telephone. The receptionist may take your telephone number and ask an appropriately qualified person to ring you back. For conditions such as backache, colds, laryngitis, hay fever, diarrhoea/gastroenteritis, cystitis, thrush, period pains, constipation, threadworms, accidents/trauma it may be considered appropriate to offer you a telephone consultation. Should the health professional subsequently feel it necessary for you to be seen at the Practice an appointment will be offered to you. DISABLED Wheelchair access to the Practice is via the rear patient entrance. As the Practice building consists of two floors, disabled/wheelchair patients are asked to advise reception when booking an appointment to ensure consultations are arranged to take place on the ground floor which has been designed to accommodate wheelchair access to all areas. Please note motorised scooters are not allowed within the Practice – please advise reception if you require use of the Practice wheelchair. DEAF/HARD OF HEARING PATIENTS Our patient call-in system will speak and display your name when you are called. There is a portable loop induction facility available for your use upon request. Patients with hearing impairment may be interested in registering with My Health Online. This facility allows online prescription requesting and some appointment booking. Please make our reception staff aware of your condition if you require any further assistance. PATIENTS WITH IMPAIRED VISION Our patient call-in system will speak and display your name when you are called. Patients with impaired vision may be interested in registering with My Health Online. This facility allows online prescription requesting and some appointment booking. Please make our reception staff aware of your condition if you require any further assistance. PUSHCHAIRS We have a dedicated area in the rear foyer for pushchairs as due to restricted space they cannot be accommodated within the public waiting areas APPOINTMENTS An appointment system is in operation for all doctors, nurses, clinics and patient care programmes. Patients arriving late may be