Mohtasib (Ombudsman)’s ANNUAL REPORT 1999 WAFAQI MOHTASIB (OMBUDSMAN)’S SECRETARIAT ZERO POINT, ISLAMABAD – PAKISTAN Tele: (92)-(51)-9201665–8, Fax: 9210487, Telex: 5593 WMS PK E-mail: [email protected] r. Justice Khalil ur Rehman Khan was appointed as Chief Justice of the Lahore was administered oath of the of- High Court on 15.4.1996 and occupied that M fice of Acting Ombudsman of office till 17.12.1996, when he was elevated Pakistan by the President of the Islamic as Judge, Supreme Court of Pakistan. Republic of Pakistan at President House Mr. Justice Khalil ur Rehman Khan (Aiwan-e-Sadr), Islamabad, on 4th April, was elected as: President, High Court Bar 1999. Association, Lahore in 1979; Member, Ex- Mr. Justice Khalil ur Rehman Khan has ecutive Committee, High Court Bar Associa- rich experience in the legal profession, edu- tion for many years; President, Zamindara cation, social service and the judiciary, ac- College Old Boys Association in 1979-81; quired over a period of 43 years. Member, Punjab Bar Council and Member, Mr. Justice Khalil ur Rehman Khan Pakistan Bar Council. was born on 26th April, 1936. He did his He remained/acted as Member, Board B.A (Punjab) in 1954; LL.B (Punjab) in of Governors, Federal Judicial Academy, 1956 and joined the legal profession in 1956. Islamabad, from 1988 to 1993; Member, He has to his credit 24 years’ legal Syndicate, University of the Punjab; Mem- practice of Constitutional, Civil and Com- ber, Selection Board, University of the Pun- mercial matters. He joined the Punjab Uni- jab; Member, Senate University of the Pun- versity Law College as Lecturer in 1965 and jab; Member, Election Commission of Paki- served as Associate Professor during the stan from 1990 to 1993; Member, Graduate years 1980-81. Studies Committee, Faculty of Law, Univer- He was elevated to the Bench (Lahore sity of the Punjab; Member, Executive High Court, Lahore) on 18th May, 1981. He Committee of the Sharia Academy from was transferred to the Federal Shariat Court 17.11.1993 to 6.11.1995; and Chairman, as a Judge in August, 1994. Subsequently, he Religious Board constituted under the Mo- returned to the Lahore High Court and then daraba Companies and Modaraba (Floatation Page 2 and Control) Ordinance, 1980 w.e.f. 14.9.88 Mr. Justice Khalil ur Rehman Khan to 13.9.1991 and 12.10.1991 to 11.10.1994. represented Pakistan in the Asian African He has served the cause of education in Legal Consultative Committee’s Conference the following capacities: Chairman, Shariat held at San Francisco, USA in 1993. He has Appellate Bench of the Supreme Court of visited centres of Legal Education and Train- Pakistan; Incharge, Federal Judicial Acade- ing of Thailand, Indonesia, South Korea and my, Islamabad; Chairman, Disciplinary USA on a tour programme sponsored by the Tribunal of the Pakistan Bar Council; Pre- Asia Foundation. siding Officer, Election Tribunal of the Paki- As Acting Ombudsman of Pakistan he stan Bar Council; Vice Chairman, Shariah attended: the Fourth Asian Ombudsman Academy, International Islamic University, Conference held in Tehran from 9th to 13th Islamabad; Member, Selection Board, Inter- May, 1999; International Round Table Con- national Islamic University; Member, Com- ference, held in Dushambe, Tajikistan from mittee of Courses for Islamic Law, Allama 22nd to 23rd June, 1999; 36th Annual Con- Iqbal Open University; Member, Working vention of the Islamic Society of North Group for Subordinate Judiciary Pakistan; America (ISNA), held in Chicago, USA Member, Board of Studies in Law, Universi- from 3rd to 6th September, 1999; 17th Aus- ty of the Punjab; and Vice Chairman, Al- tralasian and Pacific Ombudsman Confer- Falah Foundation, which is working on the ence held in Hobart, Tasmania from 9th to Encyclopaedia of Islamic Judgements from 13th September, 1999; 12th Commonwealth the period of Holy Prophet (Peace Be Upon Law Conference, held in Kuala Lumpur, Him) till date. Malaysia from 13th to 16th September, Mr. Justice Khalil ur Rehman Khan 1999; and Annual Meeting of the Board of compiled Commentary on “Qanun-e- Directors of the International Ombudsman Shahadat, 1984” (Law of Evidence) adapted Institute (IOI) held in Pretoria, Republic of from Justice Monir’s Principles and Digest South Africa from 8th to 10th November, of the Law of Evidence. 1999. Table of Contents CHAPTER - I Introduction ................................................................................................................................ 1 Origin of the Institution ............................................................................................................. 1 The Institution in Pakistan ......................................................................................................... 4 Statutory Provisions ................................................................................................................... 4 Matters Outside Jurisdiction ...................................................................................................... 6 Directives of the President and Former Prime Ministers of Pakistan ........................................ 6 CHAPTER - II Performance During the Year ................................................................................................... 10 Empirical Study to Identify Nature of Maladministration/Complaints in Respect of Various Agencies ............................................................................................... 11 CHAPTER - III Nature of Maladministration/Complaints ................................................................................ 12 Complaints Common to All Agencies...................................................................................... 12 Complaints Specific to Agencies ............................................................................................. 13 Water and Power Development Authority (WAPDA): ............................................................ 13 New Connections ................................................................................................................. 13 Billing .................................................................................................................................. 13 Stealing of Electricity .......................................................................................................... 14 Other Types of Maladministration ....................................................................................... 14 Pakistan Telecommunication Company Ltd. (PTCL) .............................................................. 14 Sui Northern Gas Pipelines Ltd. (SNGPL)/Sui Southern Gas Company Ltd. (SSGCL) ......... 16 House Building Finance Corporation (HBFC) ........................................................................ 17 State Life Insurance Corporation (SLIC) ................................................................................. 18 Field Officer’s or Agent’s Confidential Report (to be completed only by the SR/SO/SM who is the witness to the proposal).............................................................. 19 Lapsed Policies .................................................................................................................... 20 Misplaced or Delayed Premiums ......................................................................................... 21 Investigation of Claims ........................................................................................................ 21 Payment of Surrender Value ................................................................................................ 22 Pakistan Railways .................................................................................................................... 23 Ministry of Housing and Works ............................................................................................... 23 Accounts Offices ...................................................................................................................... 23 Aviation Division ..................................................................................................................... 23 Pakistan International Airlines Corporation (PIAC) ............................................................ 23 Cabinet Division ...................................................................................................................... 24 Capital Development Authority (CDA) ............................................................................... 24 Commerce Division ................................................................................................................. 24 Postal Life Insurance (PLI) .................................................................................................. 24 Education Division................................................................................................................... 24 Allama Iqbal Open University (AIOU) ............................................................................... 24 Finance Division ...................................................................................................................... 24 Agricultural Development Bank of Pakistan (ADBP) ......................................................... 24 State Bank of Pakistan ......................................................................................................... 24 Small Business Finance Corporation (SBFC) ....................................................................