CONTENTS Why Sitwell? 2 Terms and Conditions 3 COM Program (Customer’s Own Material) 4 www.sitwell.com COM Program Form 5 14815 Radburn Ave. Quick Ship Program 6 Santa Fe Springs, California 90670 866.624.4968 Corporate Logo 6 562.802.0464 Momentum Fabric Grades 7 fax 866.624.9662 CF Stinson Fabric Grades 8 Mayer Fabric Grades 9 Parts List 10 Chair Mechanisms and Controls 11 Score 12 Goal 13 Ovation V 14 Stools 15 Ovation 16-19 Ovation Guest 20-21 SD Stack 22 SV Stack 23 Tagalong 24 Anywhere Guest Fabric 25 Anywhere Guest Poly Back 26 Anywhere Guest Wood Back 27 Profile 28 Iconic 29 Connect Task 30-35 Connect Multi Shift 36-37 Connect Stools 38-39 Connect Guest/Bariatric 40-41 Memory Del Mar 42-43 Capacity 450 44-45 Image Task/Conference 46-49 Image Guest 50-51 Finesse 52-55 E*Task 56-57 Engage 58-59 Embrace 60-61 Elude 62-63 Satin 64-65 1 WHY VERSATILITY • Fully upholstered ergonomic task seating from entry level to 24/7 Multi-Shift. • Mesh task seating in . • Top Grain Leather executive & conference seating. • Guest, lobby, reception, cafeteria and stack seating. IN-STOCK/ QUICK SHIP • Many items are in-stock for immediate shipment in black fabric or black top grain leather. • The balance of our line usually ships within 3- days based on fabric selection. WHATEVER IT TAKES • What sets Sitwell apart is our attitude towards doing business the right way, every day. • Selection, Price, Flexibility and Customer Service are what we’re all about. • Old fashioned Personalized Customer Service is priority one. That’s just how we roll! LIFETIME WARRANTY • components are covered for lifetime to the original end user. • Foam and fabric are covered for 3 years. SIMPLY PUT ...WE GET IT DONE! www.sitwell.com 2 TERMS AND CONDITIONS ORDER PLACEMENT C. All changes or modifications must be *Normal use is defined under this warranty as Sitwell requires that all orders be submitted on a made in writing and confirmed by Sitwell. standard commercial use based upon the product hard copy Purchase Order form issued to: being properly utilized in a typical office environ- ment, 8 hours per day, 5 days a week, with a CANCELLATIONS OCI SITWELL weight limit of 250 lbs. Normal wear and tear is Orders cannot be cancelled once production has not warranted. 14815 Radburn Ave. Santa Fe Springs, CA 90670 begun without charge. Requests for cancellation LIFETIME: All chair components, which includes Phone- (562) 802-0464 must be approved and confirmed by Customer pneumatic seat height cylinder, mechanism, base, FAX- (562) 926-5561 Service in writing. Penalty fees will apply up to, but Toll Free- (866) 624-4968 (OCI-4-YOU) casters and arm mechanism. no greater than, 100% of the order depending on Toll Free FAX- (866) 624-9662 the stage of production. THREE YEARS: Foam and Fabric. COM, COV and Hours COL are not covered under this warranty. Stool Order Desk: RETURNS foot rings and arm pads. Arm pads that are abused Mon. - Fri.: 7:30 a.m. - 4:30 p.m. such as banging against the work surface are not Authorization for return must be requested and covered. Shipping and Receiving: approved by Sitwell prior to the return of the product. Mon. - : 7:30 a.m. - 3:30 p.m. Returns are subject to a 35% restocking charge of the FIVE YEARS: Knit and Mesh backs net sale and applicable shipping costs. Unauthorized PRICES returns will not be accepted. Please contact the Multi-shift & Capacity: TEN YEARS on all chair components. THREE YEARS on foam and fabric. All prices are suggested manufacturers list and are facility for a return merchandise number (RA). subject to change without notice. Prices in effect at Damages due to misuse, abuse, alterations the time of order acceptance shall apply. FREIGHT DAMAGE or negligence are not covered. Sitwell will not Upon receipt of shipment from the freight carrier, be responsible for incidental or consequential SHIPPING CARTONS/BLANKET WRAP please inspect all cartons. Should you see visible damages. No other warranties, expressed or All products are either KD or partially assembled damage, accept the shipment but make sure to implied are given on products warranted by Sitwell. in a carton within the 48 states. This also applies reference on the packing slip of the visible carton to what is considered remote locations. Addl. damage. In the event that there is concealed freight charges may apply Sitwell will repair, replace or provide, at its damage contact the carrier immediately and file discretion, without charge to the original purchaser a freight claim with the carrier. If carrier does not FREIGHT PROGRAM only the defective products or parts as described comply with your request for inspection, please below freight prepaid to end user or Sitwell Dealer. A $45 net fee will be charged on all orders document and digital photograph the damage. from 1-4 chairs, fee will be waived on orders Labor and service not covered under this warranty. Forward claim to Sitwell for assistance. of 5 chairs or more. All shipments are prepaid If your Sitwell product or a component fails, please contact [email protected] so your within the 48 contiguous staes. Prepaid freight is CAL 117 and CAL 133 based upon standard ground shipments dock to claim can be expedited. Go to: www.sitwell.com Sitwell’s product line meets CAL 117 fire standards. dock only. Shipping charges may apply for any to download a claim form. CAL 133/TB133 is specified on certified models. special delivery requests. Sitwell is not Please fill out some basic information explaining responsible for delays that occur during transit. the failure or defect so we may properly handle Areas outside major metropolitan areas are cons- CREDIT TERMS AND POLICY your situation. Please submit a photo as well, so we sidered remote. Call Sitwell before quoting project. Where credit has been established, terms are Net can identify the chair and component. Production 30 days. A service charge of 1.5% per month or data such as date of manufacture and model the maximum allowed by law will be imposed PRODUCT DESIGN number can be found under the seat of each on all past due accounts. Sitwell reserves the right to make changes in design Sitwell product. or material, to discontinue, or change components New accounts and first orders will require COD. when such action is viewed to be an improvement ANSI/BIFMA to the product. Once credit has been established, deposits are All Sitwell Products generally meet or exceed Ansi/ only required based upon payment history, unusual Bifma standards. TO ORDER circumstances or large orders. If payments are not Specify model number and all other applicable made according to Sitwell terms of sale, the unpaid information on a purchase order. Orders will be balnce shall be subject to late charges of 1.5% per CREDIT CARDS immediately acknowledged identifying the products month, or 18% per year. Sitwell accepts Visa, MasterCard and American ordered, price and scheduled ship date. Please Express for all payments. There will be a 1% note that verbal orders cannot be accepted. WARRANTY convenience fee. Sitwell warrants to the original end user, that ORDER MODIFICATION components and workmanship be free from defects A. Changes can be made on an order prior to under *normal use for the lifetime of the product ordering/cutting of fabric without penalty. from the date of purchase. B. Changes made after fabric cutting will be subject to a 25% penalty. 3 COM PROGRAM (CUSTOMER’S OWN MATERIAL) IMPORTANT SHIPPING INFORMATION COM APPROVAL All COM fabric must be approved for use by Sitwell. It is recommend Please give the mill the following instructions: that a full yard of sample fabric be submitted for testing and approval COM fabric to be sent: prior to processing an order. Many fabrics are already pre-approved and do not require sampling. Please check with customer service OCI SITWELL for direction. 14815 RADBURN AVENUE SANTE FE SPRINGS, CALIFORNIA 90670 YARDAGE REQUIREMENTS Tag shipping label and packing list with: For plain, non-directional, solid color or non-patterned fabrics, Dealers name and dealers PO please follow the yardage requirements printed in this price book for each chair. Some repeat or patterned fabrics may require additional yardage. Please contact customer service for information. PRODUCTION SCHEDULING AND SHIPPING COM fabrics will be scheduled immediately into production upon receipt of the fabric at our plant location. Most orders will ship within 5 days from that point. SUBMITTING COM FABRICS For identification purposes it is important to reference the dealers name and purchase order number on all fabric rolls. Fabrics that require special application or direction must be clearly explained by completion and submission of the form on the following page. It is very important to follow all instructions listed regarding submission of COM fabric. PLEASE NOTE COM fabric will be inspected at our plant for quality issues, however, Sitwell will not be held responsible for defects, color or dye lot variations or material flaws regarding COM fabric. Excess yardage will not be returned unless otherwise requested. A written request must be received within 60 days of order shipment for return of extra yardage. Shipping charges are applicable. CUSTOM FABRIC REQUESTS In certain situations, Sitwell may be able to purchase and grade into our pricing program a fabric on your behalf. Please contact customer service with your request. For COM fabrics with a directional or Pattern matching required add $65 List. Standard up-charge for contrasting material you must use the higher grade material. If combining materials in the same grade, add $60 List.