HP ENVY x360 Convertible PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. © Copyright 2014 Hewlett-Packard Product notice Development Company, L.P. This guide describes features that are common Intel and Pentium are trademarks of Intel to most models. Some features may not be Corporation in the U.S. and other countries. available on your computer. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Not all features are available on all editions of Company under license. Microsoft, Windows, Windows 8. This computer may require WIndows 7, and Windows 8 are U.S. registered upgraded and/or separately purchased trademarks of the Microsoft group of hardware, drivers, and/or software to take full companies. SD Logo is a trademark of its advantage of Windows 8 functionality. See proprietor. http://www.microsoft.com for details. The information contained herein is subject to This computer may require upgraded and/ or change without notice. The only warranties for separately purchased hardware and/or a DVD HP products and services are set forth in drive to install the Windows 7 software and the express warranty statements take full advantage of Windows 7 functionality. accompanying such products and services. See http://windows.microsoft.com/en-us/ Nothing herein should be construed as windows7/get-know-windows-7 for details. constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: November 2014 First Edition: June 2014 Document Part Number: 767037-002 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user- accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). iii iv Safety warning notice Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification ................................................................................................................. 4 Right side ............................................................................................................................................................... 4 Left side ................................................................................................................................................................. 5 Display ................................................................................................................................................................... 6 Display modes ........................................................................................................................................................ 7 Top ......................................................................................................................................................................... 8 TouchPad ............................................................................................................................................. 8 Lights ................................................................................................................................................... 9 Buttons and speakers ....................................................................................................................... 10 Keys ................................................................................................................................................... 11 Bottom ................................................................................................................................................................. 12 Service tag and PCID label ................................................................................................................................... 13 Service tag ......................................................................................................................................... 13 PCID label ........................................................................................................................................... 14 3 Illustrated parts catalog .............................................................................................................................. 15 Computer major components ............................................................................................................................. 15 Display assembly subcomponents ..................................................................................................................... 19 Mass storage devices .......................................................................................................................................... 20 Miscellaneous parts ............................................................................................................................................. 21 Sequential part number listing ........................................................................................................................... 21 4 Removal and replacement procedures preliminary requirements .................................................................... 25 Tools required ...................................................................................................................................................... 25 Service considerations ........................................................................................................................................ 25 Plastic parts ....................................................................................................................................... 25 Cables and connectors ...................................................................................................................... 25 Drive handling ................................................................................................................................... 26 Grounding guidelines ........................................................................................................................................... 26 Electrostatic discharge damage ....................................................................................................... 26 Packaging and transporting guidelines ......................................................................... 27 Workstation guidelines ................................................................................ 27 v 5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 29 Component replacement procedures ................................................................................................................. 29 Top cover ........................................................................................................................................... 30 Battery ............................................................................................................................................... 33 TouchPad board ................................................................................................................................ 35 Hard drive .......................................................................................................................................... 36 Solid-state drive (SSD) ...................................................................................................................... 38 WLAN module .................................................................................................................................... 40 Speakers ............................................................................................................................................ 42 USB/audio board ............................................................................................................................... 44 Fan ..................................................................................................................................................... 45 Power button board .......................................................................................................................... 47 System board .................................................................................................................................... 49 Memory module ................................................................................................................................ 52 Heat sink ............................................................................................................................................ 54 Display assembly .............................................................................................................................. 56 Power connector