Vendor Landscape: Web Content Management Info-Tech Research Group, Inc. Is a global leader in providing IT research and advice. Info-Tech’s products and services combine actionable insight and relevant advice with ready-to-use tools and templates that cover the full spectrum of IT concerns. Vendor Landscape: Web Content Management © 1997-2013 Info-Tech Research Group Inc. Info-Tech Research Group 1 Introduction Organizations looking for pure web content management (WCM) rather than marketing should look to open source products and developer communities. This Research Is Designed For: This Research Will Help You: Enterprises seeking to select a solution for WCM. Understand what’s new in the WCM market. Evaluate WCM vendors and products for your Organizations’ WCM use case may include: enterprise needs. • Mid-sized organizations that need to effectively Determine which products are most appropriate create and support web content. for particular use cases and scenarios. • CIOs and IT departments that are looking to put content development and management into the hands of marketing. Info-Tech Insight • Organizations that are seeking to incorporate and manage user-generated content on their Web Content Management is about the delivery of content and IT enabling marketing to take control of website. the creation and management of web content. Web Experience Management (WEM) is about engaging website visitors and creating a personal experience tailored to each visitor’s individual needs and preferences. See Info-Tech’s Vendor Landscape: Web Experience Management for more information. Vendor Landscape: Web Content Management Info-Tech Research Group 2 Executive Summary Info-Tech evaluated 14 competitors in the WCM market, Info-Tech Insight including the following notable performers: 1. Commercial WCM is losing the lead over Champions: open source: • OpenText, the updated UI and upcoming cloud version keep this The quality of the open source WCM product on top. products is very high. Vendors are focusing on UI and marketing as the key business • Sitecore, the most complete .NET WCM product, also has an easy case. upgrade path to a WEM platform. • Ektron, a focused WCM product that allows client flexibility for 2. WCM is losing the focus on “C”: add-ons. A key concern with commercial products is • Bridgeline, an excellent e-commerce product that can be used for the lack of content management within the other use cases as well. core product. Many require you to buy • Drupal, the maturation of this product makes it competitive with additional modules. commercial products. 3. Decide between paying for the website • DNN, with top of line social and content management features. and paying for the application: Value Award: Open source is “free like puppies.” Organizations without the internal expertise DNN, the commercial product has many experience management • should consider their ability to maintain and features at a lower price. optimize the website as part of their choice between open source and commercial. Trend Setter Award: • Drupal, the quality of this open source product is disrupting the WCM market. Vendor Landscape: Web Content Management Info-Tech Research Group 3 Market Overview How it got here Where it’s going • WCM grew out of the need for enterprises to manage • The WCM market and Web Experience Management branding issues that arise with multiple related websites. (WEM) market are quickly converging. WCM will soon be a module of the WEM market. For additional WEM • WCM quickly became a tool to free IT from constantly insights look to Info-Tech’s Vendor Landscape: Web changing websites at the level of coding. Experience Management. • The move to consolidate the marketing features with the • The convergence of marketing and content content management has muddied the WCM field. This management features at all spend levels is changing the combined with the maturity of the large open source basic definition of WCM. The increased similarity community has changed the business value of paying between WEM and WCM vendors will change the for the WCM application. decision from a feature-based choice to a cost one. • Legacy websites are increasingly being updated to • The content management aspect is no longer an area of account for new tools such as Cascading Style Sheets, innovation for commercial WCM. If your goal is to and HTML5 has made many vendors re-tool their enhance management of website content, invest in offerings. a web developer and use open source WCM • The ever-evolving consumer device market has forced products. vendors to add a level of flexibility into their WCM software for both website templates and the content delivery. As the market evolves, capabilities that were once cutting edge become default and new functionality becomes differentiating. Version control for content has become a Table Stakes capability and should no longer be used to differentiate solutions. Instead, focus on advanced features such as cloud deployment capabilities, support for social channels, and overall usability to get the best fit for your requirements. Vendor Landscape: Web Content Management Info-Tech Research Group 4 1 of 2 Web Content Management Vendor selection / knock-out criteria: market share, mind share, and platform coverage • Organizations now require WCM systems to be capable of delivering content across devices and to support cloud deployment. Vendors included in the Vendor Landscape all provide solutions that are moving in the direction of these key trends. • For this Vendor Landscape, Info-Tech focused on those vendors that offer broad capabilities across multiple platforms and that have a strong market presence and/or reputational presence among small to mid-sized enterprises in the Info- Tech community. Included in this Vendor Landscape: • Adobe. Refocusing on its history in publishing tools to produce a digital publishing centered suite. • Bridgeline. A .NET platform with a large client population amongst online retailers. • DNN. An open source web content management system based on Microsoft .NET, DotNetNuke powers more than 700,000 websites worldwide. • Drupal. As an open source product, Drupal Gardens from Acquia can deliver enterprise-level solutions for a fraction of the cost. • Ektron. One of the original .NET WCM systems, Ektron is focused on product development and adopting an agile process. • EPiServer. Based on a Microsoft .NET platform, EPiServer has a strong e-commerce offering. Vendor Landscape: Web Content Management Info-Tech Research Group 5 2 of 2 Web Content Management Vendor selection / knock-out criteria: market share, mind share, and platform coverage • Vendors in this landscape provide flexible deployment solutions and have the ability to integrate with some related technologies, such as enterprise content management systems. • For this Vendor Landscape, Info-Tech focused on those vendors that offer broad capabilities across multiple platforms and that have a strong market presence and/or reputational presence among small to mid-sized enterprises in the Info- Tech community. Included in this Vendor Landscape: • Joomla! Supported by a thriving developer community and with the availability of multiple extensions, Joomla! is an open source WCM product that works. • Kentico. Positioned as a global mid-market player, Kentico offers a flexible product at an affordable cost. • Liferay. The maker of portal and content management systems has embedded WCM capabilities into the system. • MS SharePoint. Often used for internal collaboration, SharePoint is an at-hand tool for many enterprises. • OpenText. With a strong history in records management and growth through the acquisitions of RedDot and Vignette, OpenText provides a flexible solution that can be tailored to the needs of any organization. • Orchard. New open source WCM product. Widely regarded for its new MVC-based architecture. Small, but dedicated developer community. • Umbraco. ASP .NET open source product. Umbraco has a large and diverse community of code providers. • Sitecore. Backed by one of the largest research and development teams in the industry, Sitecore is dedicated to providing a comprehensive product that meets the needs of marketers. Vendor Landscape: Web Content Management Info-Tech Research Group 6 WCM criteria & weighting factors Product Evaluation Criteria Criteria Weighting: The solution provides basic and advanced Features Usability Features 15% feature/functionality. 25% The solution’s dashboard and reporting tools are Usability intuitive and easy to use. 30% The three year TCO of the solution is Affordability 30% economical. Architecture Affordability The delivery method of the solution aligns with Product Architecture what is expected within the space. 40% Vendor Evaluation Criteria Vendor is profitable, knowledgeable, and will be Viability around for the long-term. 60% Vendor is committed to the space and has a Vendor Strategy future product and portfolio roadmap. Viability Strategy 20% Vendor offers global coverage and is able to sell 25% Reach and provide post-sales support. Vendor channel strategy is appropriate and the Channel channels themselves are strong. 20% 35% Channel Reach Vendor Landscape: Web Content Management Info-Tech Research Group 7 The Info-Tech WCM Vendor Landscape The Zones of the Landscape The Info-Tech WCM Vendor Landscape: Champions receive high scores for most evaluation criteria and offer excellent value. They have a strong market presence and are usually the trend setters for the industry.