Directory of Human Services for Delaware 2017 A FEATURE OF THE 2017 DIRECTORY OF HUMAN SERVICES FOR DELAWARE State Office of Volunteerism (SOV) Lend a hand…volunteer! Volunteer Delaware, a program within the State Office of Volunteerism, is a free resource for volunteers and organizations alike. Volunteer Delaware helps people find great places to volunteer at non-profit and community-based organizations throughout the state. For those 50 and older, the Volunteer Delaware 50+ program is specifically designed to provide personalized service to meet your needs. To find the perfect opportunity for you, visit https://volunteer.delaware.gov/ or call one of the numbers below. 302-255-9899 - New Castle County 302-857-5006 - Kent County 302-515-3020 - Sussex County AmeriCorps Delaware provides grants to a network of local organizations and agencies committed to using national service to address critical community needs in education, public safety, health, and the environment. Foster Grandparents are role models, mentors, and friends to children with exceptional needs. The program provides a way for volunteers age 55 and over to stay active by serving children and youth in their communities. SOV Senior Administrator 302-255-9739 1901 N. Dupont Highway Charles Debnam Building New Castle, DE 1972 https://volunteer.delaware.gov/ www.facebook.com/volunteerdelaware www.twitter.com/volunteerde 2 A FEATURE OF THE 2017 DIRECTORY OF HUMAN SERVICES FOR DELAWARE DELAWARE 2-1-1: A Statewide Help Hotline https://delaware211.org/ Delaware 2-1-1 supports the community by providing individuals and families with easy access to free information and referral assistance for health and human services. By dialing 2-1-1, Delawareans can speak to a trained referral specialist who guides them to appropriate service providers that can meet their needs. Delaware 2-1-1 offers confidential information and referrals to programs that can help with a wide variety of assistance like affordable housing, access to healthcare, financial assistance for utilities, food and so much more. This quick, reliable and personalized information is essential for Delawareans in crisis who may need help navigating through the complicated human service network in Delaware. Delaware 2-1-1 can be reached by dialing 2-1-1 from a mobile or landline phone and is available M-F, 8am to 9pm, by downloading the Delaware 2-1-1 mobile app, which is available at the App Store in Android and iPhone formats, or by visiting https://delaware211.org/. With the capability to access thousands of resources, Delaware 2-1-1’s comprehensive database contains nearly 2,500 agencies and programs. Delaware 2-1-1 also collaborates with the Delaware Helpline to ensure callers looking for government offic es, department, divisions or programs can be seamlessly transferred to a state operator for assistance. Delaware Helpline can be reached M-F, 8am to 4:30pm by dialing the statewide toll-free phone number 1-800-464-HELP (4357) or simply dial 2-1-1. In-state callers: Dial 2-1-1 Out-of-state callers: 1-800-560-3372 Delaware 2-1-1 is led locally by United Way of Delaware and the State of Delaware. 3 USEFUL PHONE NUMBERS EMERGENCY NUMBERS (All Counties) Ambulance, Fire, Police ............................................................................... 911 Hazardous Spills, Radiological Hazards, and Natural Disasters ................................... 1-877-729-3362 or 302-659-3362 CHILD ABUSE 24 HOUR HOTLINE Division of Family Services ...................................................... 1-800-292-9582 CONTACT LIFELINE (24 Hour Helpline) Rape, Crisis, Suicide Counseling, Crisis Intervention ........................761-9100 CRISIS INTERVENTION SERVICE New Castle County ................................................. 577-2484, 1-800-652-2929 Kent and Sussex Counties ....................................................... 1-800-345-6785 DEAF/DELAWARE RELAY SERVICES TTY ........................................................................................... 1-800-232-5460 Voice ......................................................................................... 1-800-232-5470 National Relay Service ...............................................................................7-1-1 DELAWARE HELPLINE (8:00 A.M.-4:30 P.M., Mon.-Fri.) All Counties (Voice and TDD) .................................................. 1-800-464-4357 Out of State (Voice and TDD) ................................................... 1-800-273-9500 DOMESTIC VIOLENCE 24 HOUR HOTLINE New Castle County .............................................................................. 762-6110 Kent and Sussex Counties (Families in Transition) ..............................422-8058 FOOD STAMP INFORMATION (Delaware Helpline) ... 1-800-464-4357 HOSPITALS: New Castle County Christiana Care Health System ...........................................................733-1000 St. Francis Hospital .............................................................................421-4100 Kent County Kent General Hospital .........................................................................674-4700 Sussex County Beebe Hospital ....................................................................................645-3300 Milford Memorial Hospital ................................................................... 422-3311 Nanticoke Memorial Hospital .............................................................. 629-6611 POISON CONTROL CENTER..................................... 1-800-222-1222 RUNAWAY YOUTH HOTLINE ......................................................762-6373 4 KEY APPREVIATIONS Frequently used abbreviations in the 2017 Directory are listed below: DCMH........... Division of Child Mental Health DCSE ............ Division of Child Support Enforcement DDDS............ Division of Developmental Disabilities Services DFS ............... Division of Family Services DHSS ............ Delaware Health and Social Services DLTCRP ....... Division of Long-Term Care Residents Protection DMMA ........... Division of Medicaid & Medical Assistance DMS.............. Division of Management Services DOE .............. Department of Education DOL............... Department of Labor DOS .............. Department of State DPH .............. Division of Public Health DSAAPD ....... Division of Services for Aging and Adults with Physical Disabil- ities DSAMH ......... Division of Substance Abuse and Mental Health DSCYF .......... Division of Services for Children, Youth and Their Families DSS............... Division of Social Services DSSC ............ Division of State Service Centers DVI ................ Division for the Visually Impaired DVR............... Division of Vocational Rehabilitation 5 USER’S GUIDE Welcome to the Directory of Human Services for Delaware 2017, the nineteenth edition of the Directory which is published by the Division of State Service Centers. The Directory offers a comprehensive listing of the many human service programs within the state of Dela- ware. This edition expands on previous editions and includes more agencies, phone numbers, and web sites than ever before. The keys to using this book are the Alphabetical and Subject Indices. Each agency and program is listed in the Alphabetical Index as well as in the Subject Index under each major service provided. In the 2015 edition, each agency is listed with all of the relevant locations throughout the state. Each entry provides a brief de- scription of services, all agency office addresses, contact information, as well as the areas served throughout the state. Service locations and areas identified pertain exclusively to Delaware, even though some agencies may provide services outside the State. The format and organization of the information has been designed to be easy to read and easy to use as you work with clients and/or other agencies. Suggestions or comments about this Directory should be forwarded to: Directory of Human Services Division of State Service Centers Charles H. Debnam Building 1901 North DuPont Highway New Castle, DE 19720 Agencies that want to update information, or new agencies that would like to be added to the next edition, can complete the Agency Addition/Revision Form located at the end of this Directory. Completed forms should be sent to the above address. Our hope is that the Directory of Human Services for Delaware 2017 will help you in your endeavor to link services with persons in need. Division of State Service Centers Department of Health and Social Services 6 ALPHABETICAL INDEX 1212 Corporation……………………………………….……………………………….………………………………… 1 A A Better Chance for Our Children (Formerly Upper Bay Adoption and Counseling Services)…………………… 2 A Door of Hope Pregnancy Center……………………………………………………………………………………… 3 A.C.E. Peer Resource Center……………………………………………………………………………………………. 4 A.F.W. Counseling Services……………………………………………………………………………………………... 5 AARP Delaware…………………………………………………………………………………………………………… 6 ABR Counseling…………………………………………………………………………………………………………… 7 Abriendo Puertas at People’s Place…………………………………………………………………………………….. 8 Absalom Jones Senior Center…………………………………………………………………………………………… 9 ACTS Retirement-Life Communities, Inc. (ACTS)…………………………………………………………………….. 10 Adams (Thurman Jr.) State Service Center (DSSC/DHSS)………………………………………………………….. 11 Adolescent Health Services; Teen Pregnancy Prevention (DPH/DHSS)…………………………………………… 12 Adopt-A-Family Delaware (DSSC/DHSS)……………………………………………………………………………… 13 Adoptions from the Heart…………………………………………………………………………………………………. 14