Sustainability Report 2012-13 About this report Mindtree’s approach to sustainability is built on the principles Report profile of the triple bottom line: people, the planet and profit. This This report extends to all operations of Mindtree, including framework enables us to adopt an expanded spectrum global operations. The environmental performance and social of values that will lead the way to measure traditional programs cover primarily the India operations. economic parameters along with environmental and social dimensions. Sustainability report for the year 2012-13 is our The principle of materiality has been deployed throughout first public domain report based on the AA1000 framework the report. Organising the report as per topics relevant and the Global Reporting Initiative(GRI) guidelines. to different stakeholders makes it more comprehensible. As a reporting organization, the disclosure of the This report adheres to the GRI’s G3.1 guidelines. The report sustainability efforts as a valuable platform that will expand follows the ‘ten principles of the United Nations Global the reach and facilitate richer engagements with the Compact (UNGC)’ and ‘the National Voluntary Guidelines stakeholders. on Social, Environmental and Economic Responsibilities of Business (NVG-SEE)’ issued by the Ministry of Corporate Going forward it is intended to publish this report annually. Affairs, Government of India. The GRI application table is KPMG, an independent agency has verified and provided available in the annexure, at the end of the report. assurance to this report. We have achieved A+ application level as per the GRI guidelines. Theme The theme is inspired by the possibilities that the future holds. It re-iterates the fact that how the future turns out is entirely in our hands. 2 Contents Message from the Chairman and the CEO 05 Performance highlights of 2012-13 07 Mindtree’s approach to sustainability 11 Governance and advocacy 14 Mindtree and our stakeholders 21 Mindtree and our people 32 Mindtree and the environment 58 Mindtree and our customers 71 Mindtree and our shareholders 78 Mindtree and the community 86 Mindtree and our suppliers 94 Assurance statement 101 3 Welcome to possible Mindtree is a global information technology solutions competitive advantage through flexible and company with revenues of USD 436 million. global delivery models, agile methodologies and expert frameworks. Our 11,591 experts engineer meaningful technology solutions to help businesses and societies flourish. Mindtree’s ability to devise solutions is equally matched by our ability to execute them. Our Mindtree’s consulting-driven approach makes differentiation stems from a unique balance of human us the ideal strategic partner to over 40 Fortune perspective and with deep strategic thinking. 500 enterprises. Our values – collaborative spirit, unrelenting Our domain expertise, technical excellence and dedication and expert thinking – help us see unique culture help businesses thrive and be possibilities where others see a full stop. future-ready. We enable our customers achieve 4 Message from the Chairman and the CEO Sustainability has been integral part of what we do at Environment Mindtree since inception. We consider sustainability Mindtree’s ‘Green Community’ has been a passionate as a business imperative that helps our clients and advocate of change and eco-friendliness within the societies to thrive. organization. The community, championed by several volunteers, is spearheading several worthy initiatives. We It is our pleasure to present our first public domain have several metrics in place to measure our ecological sustainability report. This report is an opportunity to impact and targets to reduce our footprint across the areas review our performance financially, environmentally of energy usage, Greenhouse Gas (GHG) emissions, water and socially. usage and waste disposal. Here are a few highlights of FY 2012-13: Community Our social commitment is driven by the Mindtree Foundation. Financial We are dedicated in the pursuit of better living for the The global economic recovery has been slow and differently-abled along with providing enhancement in the FY 2012-13 posed some serious concerns to organizations quality of primary education. in their technology investment plans. Despite this, we adopted a back-to-basics strategy and stayed significant We are confident that this report will help us take stock to our clients. This helped us deliver outstanding results and steer the organization’s sustainability journey in the and enabled our clients to win in their businesses. As a right direction. result our revenues and profits grew by 23% and 55% in INR, respectively over FY 2011-12. Welcome to possible Leadership Subroto Bagchi Krishnakumar Natarajan Mindtree Minds are the key to our growing success. We Chairman CEO & Managing Director need able leaders to lead the globally expanding team. We have proactively taken steps in identifying, mentoring and nurturing our next-generation leaders. Successful enterprise have a strong ‘next level’ leadership and a development approach that keeps it going. We are continuously assessing and training the leadership that will help clients to trust Mindtree as an expert in chosen areas. Brand We revealed the new Mindtree brand to transform our positioning from the best mid-sized organization to an expertise-led and culture-backed enterprise. Our new mission, values, voice and visual identity are a reflection of the new Mindtree. 5 Message from the sustainability team We are very happy to present you Mindtree’s first public Please take the time to review our report and send us domain sustainability report. It marks the culmination your feedback. This will help us make Mindtree a of our efforts to institutionalize sustainability within sustainable workplace and play our part as a corporate Mindtree. For us, sustainability is about how people and citizen to create a better world for the future. systems endure, remain diverse and be productive. Welcome to possible We assessed our current performance with clear and measurable goals that will be continuously tracked. Chitra Byregowda The data presented in this report will be the benchmark for Head – Sustainability & Diversity us to improve further. We approach sustainability with three key goals: 1. Enhance supplier sustainability - Suppliers are an integral part of our value chain and we collaborate with our suppliers to enhance their sustainability and to extend the reach of our efforts. 2. Improve people diversity - We focus on increasing the people diversity at Mindtree above industry average and enhance inclusion by creating more career roles for the differently-abled individuals. 3. Reduce carbon footprint – We set ambitious goals to reduce the footprint in the areas of energy, water, green house gas emissions and waste. We plan to reduce energy, water and emissions by 5%year-on-year and increase the percentage of waste recycling from 65% to 85%. 6 Performance highlights of 2012-13 Economic sustainability Revenue: USD 436 million Customer satisfaction score: 5.29 / 7 $ Ecological sustainability Specific energy consumption of 201 kWh per employee per month (pepm) Specific water consumption of 1.053 m per employee per month (pepm) Specific emissions of 3.38 tCO2 e per employee per annum Workplace sustainability Number of Mindtree Minds: 11,591 Diversity figures:28% women, 31 Mindtree Minds with disabilities Training hours: 276,365 hours at the rate of 24 hours of training per Mindtree Mind, annually Impact on community: USD 0.439 million spent on community initiatives 7 Mindtree’s approach to sustainability Governance and advocacy Workplace sustainability Ecological sustainability Sustainability framework Mindtree approach to sustainability Mindtree envisions an ecosystem where people, the planet well-being, diversity and inclusion. With an occupational and business profit can productively coexist, fulfilling health and safety management in place we encourage the social, economic and environmental requirements of and maintain a safe work environment by providing fair present and future generations. Mindtree intends to adopt working conditions to all Mindtree Minds. an expanded sustainability framework to meet this vision. Mindtree recognizes social responsibility as an integral Mindtree’s sustainability framework is designed to part of its corporate citizenship. We commit to support and promote transparency, accountability, sound nurture societies through innovative solutions environmental practices and social responsibility. to satisfy evolving needs of the society. The framework is built on three pillars: The corporate sustainability policy and targets for the Governance and advocacy coming years have been articulated to systematically address the sustainability challenges. We conduct ourselves with the highest standards of integrity and are transparent in our professional transactions Ecological sustainability and dealings that may impact the place of work. We comply with all applicable _ local, national and international laws, With a comprehensive Environmental Management regulations, codes of practice and directives and conduct System (EMS) in place, Mindtree aims to minimize the our business operations with honesty and integrity. environmental impact of our business operations by engaging Mindtree Minds as evangelists and leveraging a comprehensive EMS. Mindtree pledges itself to be transparent about our progress on sustainability and our stated goals with