Corporate Responsibility Report 2015/16 Group Underlying Return Revenue Group Profit on Capital Before Tax £2,921m £546.3m 15.3% (+ 12%) (+11.9%) Good Together Highlights 2015/16 1,019 £4 million 12.3% apprentices raised for improvement in learning our charities in carbon efficiency 91.26% Costa sets 2,101 operational 2020 sugar work experience waste diverted reduction placements from landfill target completed Whitbread PLC is the owner of the UK’s Our core values are Genuine, Confident favourite hotel chain, Premier Inn and the UK’s and Committed. favourite coffee shop, Costa, as well as restaurant brands, Beefeater, Brewers Whitbread PLC is listed on the London Fayre and Table Table. Stock Exchange and is a constituent of the FTSE 100. It is also a member of the Whitbread PLC employs c. 50,000 people FTSE4Good Index. in over 2,200 outlets across the UK, with its well-loved brands making every day If you’re interested in reading and watching experiences special for over 27 million UK more about the work that our teams do for customers every month. Good Together, please visit our website www.whitbread.co.uk/corporate-responsibility Whitbread has outlined growth milestones for 2018 and 2020. The 2020 milestones are to increase the number of Premier Inn UK rooms to around 85,000 and to achieve global system sales of around £2.5billion for Costa. Whitbread | Corporate Responsibility Report 2015/16 Page 1 Welcome At Whitbread, we have some of the UK’s favourite and most trusted hospitality brands. Keeping abreast of, or indeed ahead of, the trends and concerns which are important to our customers and communities is vital, whether that be how we look after our people, how we protect the environment or how we support our communities. As one of the UK’s largest companies we have the responsibility and the opportunity to act as a force for good. This is not just the right thing to do, it is vital if we are to build a sustainable business for shareholders in the long term. I’m delighted to introduce our 2015/16 Teams and Communities As the UK’s largest hospitality Corporate Responsibility report and in Our people are the key to our success company we see first hand that the coming pages you can read about and it’s important that we create a peoples’ eating and drinking habits the fantastic work our teams are doing great place to work for all 50,000 are changing. In April we set ‘added to build a more sustainable business team members. As one of the UK’s sugar’ reduction targets for 2020 that is making a real difference for largest employers, we can make a real within Costa and continue to work our people, our communities, our difference to peoples’ lives and the on our menus to look at how we customers and the environment. communities where they live. We’re can improve the nutritional value passionate about creating jobs and of our food and drink to provide Our corporate responsibility providing people with opportunities customers with greater choice programme, Good Together, is a to get into work, learn new skills and of healthier options. fundamental part of our philosophy develop their careers with us. Through and the way we run our business. our WISE programme we are targeting Energy & Environment It features in our ‘Customer Heartbeat’ 5,000 apprenticeships, 7,500 work We are a fast growing company and model (pictured below). which experience placements and 6,500 as we continue to open more coffee illustrates how our winning teams adult work placements by 2020. shops, hotels and restaurants, we must put the customer at the heart of be sensitive to the impact we have on everything we do, so customers come We are also immensely proud of the environment by reducing carbon back time and again which, in turn, the work that our teams do in their emissions, being as energy efficient drives profitable growth. As we run communities to support charitable and as possible, minimising water our business, the impact we have on local causes through volunteering and consumption and diverting waste the world around us is of critical fundraising initiatives. This year, they’ve from landfill. We have set stretching importance, and being a force for raised almost £4 million towards our targets to reduce carbon by 15%, water good is part of our DNA. We are also chosen charities of Great Ormond consumption by 20% and increase mindful of the changing environment Street Hospital Children’s Charity and direct operations recycling rate to 80%. we operate in, and how shifting the Costa Foundation, and we are well consumer and societal trends can on the way to achieve our targets of 2015/16 has been another good impact on our business. Whitbread’s £10 million and £15 million for each year for Good Together and I’d like future success depends upon our charity respectively. to thank our teams for their valuable ability to adapt and innovate as contribution, which is making a real we grow and our Good Together Customer Wellbeing difference for our people, our programme needs to reflect this too. This is a critical area of focus as it communities, our customers and is vital to build a strong reputation. the environment. In the seven years since we launched At Whitbread, we welcome some 27 Good Together we’ve made significant million customers in our UK hotels, progress towards becoming a more restaurants and coffee shops every sustainable business. We recognise month and it’s very important to us we still have a long way to go and they can have the utmost confidence last year we set ourselves stretching in the integrity and quality of our new 2020 goals across our three products. In the past year we’ve Alison Brittain Good Together pillars ‘Teams & made significant steps towards Chief Executive Communities’, ‘Customer Wellbeing’ building a responsible supply chain and ‘Energy & Environment’ to increase with rigorous policies in place, however focus and drive further momentum. there is much more to do and we are targeting 100% accredited supply for our critical commodities by 2020. Whitbread | Corporate Responsibility Report 2015/16 Page 2 Teams and Communities Teams and Communities Teams Teams and Communities Whitbread is the UK’s The survey of 1,500 16-19 year and create quality accessible jobs largest hotel, restaurant and olds in the UK considered the value for all young people. Furthermore, of work experience placements the company is collaborating with coffee shop operator with and found that 80% said they had more than 200 employers through its 50,000 team members who undertaken work experience whilst membership of ‘Movement to Work’, are passionate about making they were at school or college, of with the aim of helping thousands everyday experiences special which 82% claimed that their work of young people break the ‘no for the millions of customers experience helped them gain a better experience, no job; no job, no understanding of the world of work. experience’ cycle by offering four they serve. Our success to six weeks of vocational training depends on recruiting and Partnerships and Alliances and work experience. retaining great people and Whitbread has collaborated we are committed to widely across government and Whitbread’s partnership with industry this year to influence JobCentre Plus was further enhanced creating opportunities for continued investment in developing in 2015 by the launch of Hospitality everyone to build their skills careers and nurturing skills and Works – a national initiative led by and develop their careers learning in the hospitality sector. The British Hospitality Association with us. Whitbread’s partnership with the in partnership with Department hospitality industry and People 1st for Work and Pensions. This initiative was announced as one of the seven aims to promote opportunities projects launched as part of the UK to suitable jobseekers; enhancing Futures Programme, created by the recruiter’s knowledge to find the UK Commission for Employment and right people; and linking future Skills, aiming to boost the careers workers into locally available training. Whitbread and Confederation of low paid workers in retail and As part of this initiative, over 1,000 of British Industry Launch hospitality sectors. Job Centre Plus staff from across Research Report the UK engaged in Whitbread’s In 2015, Whitbread and the CBI Whitbread was also a launch conference call ‘Master-Class’ in published research that found partner in Business in the January 2016, which outlined the positive trends in the way that Community’s “Future Proof” company’s work placement and today’s school leavers (16-19 year initiative – a campaign to help Apprenticeship opportunities. olds) approach and plan their careers businesses break down the barriers – in particular, their levels of research, Paige Flynn from Premier Inn amount of ambition and take up of Leeds City Centre, Leeds Arena work experience schemes. The won Apprentice of the Year 2015 research highlighted the critical role for business in supporting school leavers as they transition into careers and urged all employers to step up their investment in providing work experience and careers information. John Cridland Ex Director General of the CBI, said, “Many young people are worried about making their first steps outside the school gates and it’s clear that the more exposure to the world of work they get early on, from advice to work experience, the better for them.” in their recruitment processes Whitbread | Corporate Responsibility Report 2015/16 Page 3 Teams and Communities Teams Diverse Careers and Opportunities for Personal Development Whitbread continues to deliver its highly successful ‘Rising Stars’ and ‘Shooting Stars’ training and development programme, supporting the progress of team members and managers, which has enabled 91% of Premier Inn roles to be filled from an internal talent pipeline.