002 Government Transformation Programme l Annual Report 2011 Cover Rationale The cover design portrays a dynamic spiral of energy that is reflective of the transformational properties led by the initiatives within the seven National Key Result Areas (NKRAs) of the Government Transformation Programme (GTP). The direction of the luminous ascend illustrates the transformational change - a change that provides positive outcomes that effectively meet the key concerns of all Malaysians via the delivery of Big Fast Results, driving Malaysia towards achieving Vision 2020. Government Transformation Programme l Annual Report 2011 001 Contents Making Strong Strides Forward 002 Progress of the Government Transformation Programme Continuing to Run the Race Well 004 An Overview of Year 2 of the GTP Big Fast Results 2011 006 An Overview of the Government Transformation Programme (GTP) 014 2011 Results of the Seven National Key Result Areas (NKRAs) 024 • Addressing the Rising Cost of Living 026 • Reducing Crime 052 • Fighting Corruption 096 • Improving Student Outcomes 126 • Raising Living Standards of Low-Income Households 168 • Improving Rural Basic Infrastructure 200 • Improving Urban Public Transport 230 2011 Overview of the Ministerial Key Result Areas 264 The International Performance Review (IPR) 278 Big Fast Results Seminar 299 Tweetbits from Twitterjaya 302 2011 NKRA Performance and Expenditure Budget 304 Going Forward into 2012 313 2011 GTP Milestones 318 Glossary 320 Acknowledgements 326 002 Government Transformation Programme l Annual Report 2011 Making Strong Strides Forward Progress of the Government Transformation Programme In 2011, the Government Transformation Programme (GTP) once again delivered on its promise to bring about transformational change. We made strong strides forward on all fronts and not only achieved, but in some cases exceeded, the stretched GTP targets and milestones. All in all, 2011 was the year the government machinery sustained its momentum, running harder, faster and better to deliver real results to our key stakeholders – the people of Malaysia. On behalf of the Malaysian government, it is my privilege and honour to share the second Annual Report of the GTP with you. Upon the GTP’s launch in 2010, the government promised improved service delivery and a new landscape of sustainable Big Fast Results to the Malaysian people or the rakyat. We resolved that if Malaysia was to build strong foundations and pursue its ambition of becoming a high-income nation by 2020, the government had to deliver transformational change first. In the GTP’s inaugural year, each of the initial six National Key Result Areas (NKRAs) – Reducing Crime, Fighting Corruption, Improving Student Outcomes, Raising Living Standards of Low-Income Households, Improving Rural Basic Infrastructure and Improving Urban Public Dato’ Sri Mohd Najib bin Tun Abdul Razak Transport – delivered significant results. We overcame Prime Minister, Malaysia great challenges, set new performance benchmarks and delivered positive life-changing outcomes for the rakyat. An independent panel of international experts, providing an outside-in view of our progress, regarded the GTP as delivering amazing results and driving real transformation for real people. Spurred on by 2010’s achievements, we were determined not to let up the pace in 2011, but to set higher goals and deliver consistent and better results. We introduced a seventh NKRA to address an issue close to the hearts of the people – that of Addressing the Rising Cost of Living. Government Transformation Programme l Annual Report 2011 003 Making Strong Strides Forward I am both delighted and humbled the key lessons learnt, and our recognise the fact that the journey has to report that the GTP has once plans going forward to safeguard only just begun. The GTP in its entirety again delivered results that matter. the interests of the rakyat. As we is a nine-year plan divided into three The impact on the nation has been fine-tune our targets in pursuit horizons spanning three years each. nothing short of astounding. Once of even better results for 2012 We are still in our first horizon (2010- again, the GTP has touched millions and beyond, we welcome public 2012) and there is much more work to of Malaysians far and wide. Urban feedback, constructive criticism and be done before 2020. or rural, lives have been transformed suggestions on how to better the for the better with a true sense of GTP effort. With turbulent times ahead for permanence and real empowerment. the world’s economies, we expect All seven NKRAs impacted positively Today, the GTP has earned the the journey forward to be fraught on the lives of Malaysians regardless praises of respected subject matter with challenges. However, we of race, religion or socio-economic experts and leaders from the are determined not to rest on our status, staying true to the ideals of developing and developed nations. laurels but to forge strongly ahead. 1Malaysia. The achievements of They have applauded the GTP’s Our focus remains clear. We will 2011 also demonstrated that the thoroughness, its unconventional maintain the momentum of big results of the previous year were no approach and its transformational wins and unprecedented firsts to mere coincidence. Rather, they bore effects. They have also lauded the achieve our ambition of becoming a testament to the strong strategic way the GTP’s pioneering work developed, harmonious, prosperous planning and relentless determination has enhanced the civil service and and high-income nation by 2020. of the government to realise its become the worthy subject of case As we continue to run the race well targets and deliver results. studies. Aside from benefitting the and make strong strides forward as people, the GTP has ultimately a united 1Malaysia, we will ensure Where the idea of such changed the way the government that all of Malaysia crosses the transformational change in such a works – making us more transparent, finishing line. short time was previously deemed accountable, efficient and service- impossible, the GTP accomplished oriented. When I mentioned in 2011, the impossible. And it did this that the days of “government knows without an overly large budget or best” are over, I meant it. I expected expansive resources. Instead, it took the government to embrace the the passionate and committed civil culture of being a people-friendly, Dato’ Sri Mohd Najib bin service, supported by the right action proactive organisation that has the Tun Abdul Razak plans, result-oriented goals and a people’s interests at heart. The GTP Prime Minister people-centric focus, to make a is testament of this. Malaysia difference. Two years may seem a short time 2 April 2012 In the true spirit or transparency, to some, but for us as a nation, it accountability and unbiased has thus far been a very eventful disclosure, this Annual Report journey. While we can look back on provides an accurate account of our achievements with a sense of the GTP’s wins and shortcomings, pride and satisfaction, we must also 004 Government Transformation Programme l Annual Report 2011 Continuing to Run the Race Well An overview of Year 2 of the GTP Following the GTP’s delivery of admirable results in 2010, its maiden year of implementation, the Malaysian government set itself the challenge of not just delivering a repeat performance, but of bettering this performance. As such, we set ourselves bigger goals, higher targets and faster delivery schedules. To facilitate these stretched targets and achieve stronger outcomes in 2011, we capitalised on the strong momentum gained in the preceding year as well as ramped up the government machinery to work at full speed. As such, 2011 saw the government machinery maintaining an unyielding focus on its goals. Various new measures and initiatives were adopted and constant refinement of processes enabled the various NKRA teams and the government as a whole to stay the course. By the year’s end, we had successfully reached our 2011 milestones. This is something that we can all be proud of. However, we must constantly remind ourselves that the race we run is not a sprint, but a marathon. We still have nine more years to go until 2020 before we reach the finishing line. Our job is to keep this good momentum going and we will accomplish this through a clear leadership focus. Overall, the year in review saw us delivering another round Tan Sri Dato’ Haji Muhyiddin bin Mohd Yassin of big wins. Each NKRA made significant progress and Deputy Prime Minister, Malaysia delivered tangible outcomes in the areas that mattered most to the rakyat. In July 2011, a seventh NKRA – Addressing the Rising Cost of Living – was introduced to help ease the people’s burden and enable them to better cope with the rising cost of living. Government Transformation Programme l Annual Report 2011 005 Continuing to Run the Race Well The aim of this newest NKRA is The GTP continues to enhance the rakyat, will continue to lend us simply to provide immediate relief to the lives of millions in our nation. their full support. Rest assured that the rakyat through quick measures, It is proof that when you challenge the government is determined to while formulating long-term strategies yourself, great things are possible. overcome all obstacles and drive to address the rising cost of living. Perhaps even more telling, is that greater positive change for our nation Even prior to the roll out of this the results speak about what is and its people. By working together, seventh NKRA, the government had possible for Malaysia as a nation we will accelerate our efforts and already been playing a proactive and as a people: that despite our move closer towards achieving our role in countering the rising cost diverse ethnic, cultural and religious economic ambitions.