Living Guide A Handbook for Residents 2018-19 GradPad Living Guide i contents Welcome to your WELCOME 1 “ FIRST STEPS 2 new GradPad home YOUR STUDIO 4 Your studio apartment 4 YOUR ACCOMMODATION A-Z 5 A - C 5 D - G 7 H - I 9 L - M 10 N - Q 12 Welcome to your new home at Wood Lane Studios. R - S 13 ” As Residence Manager I am responsible for the management T - U 14 and operation of the property. Both my team and I work hard to SAFETY AND SECURITY 15 ensure that the site runs smoothly and that the Wood Lane Studios’ community is supported and comfortable. Windows 15 Electrical Safety 15 We want to ensure that your time here is an enjoyable experience so Fire safety 15 please do make the most of the facilities and let us know if you have Personal safety 16 any queries or experience any problems. Please do get in touch if First aid on site 17 you have any comments or suggestions on how we could improve our services – any NHS 111 service 17 feedback is greatly appreciated. SUPPORT AND WELFARE 18 Reception 18 From time to time we will need to contact you. We find that the most effective way Resident liaison representatives 18 to communicate new information to residents is by email, so please do let us know if Health and medical arrangements 18 the email address and telephone number you supplied us with at the time of booking University support and welfare 18 has changed so we can update our records. Information will also be displayed on the noticeboard adjacent to the communal lounge, the Wood Lane Studios Facebook LOCAL AREA INFORMATION 19 page and on the Wood Lane Studios StudentCom page. Shopping 19 Supermarket 19 If you require assistance or information during your stay please do not hesitate to Bars, pubs and restaurants 19 contact a member of the Wood Lane Studios Team and we will be pleased to help. Cash machine and ATMs 20 Sports facilities 20 Peter, Residence Manager Transport links 21 [email protected] Cycling 21 Parking 21 GradPad Living Guide 1 first steps First steps Familiarise yourself with the Resident Assistants: the Wood Lane Studios community is supported by a team of representatives who can direct you to First steps services available, and can help you to get to know other residents through social To get you started on arrival and to help you settle in we recommend that you complete 3 events and activities. Information on the services they provide and how to get in the first steps below: touch can be found on the noticeboard by the communal lounge and on the Wood Lane Studios StudentCom page. Complete your studio inventory: please ensure that you complete the inventory for your Studio (located in the welcome pack folder) and return this to reception Get connected! Use the wired connection point in your studio (using the ethernet within 7 days of your arrival. If you require any further information on how to cable provided) to access the 100mbps service. Please follow the step-by-step complete this please do not hesitate to ask. 1 guide instructions in the StudentCom guide. This is really important for you and 4 the Accommodation Team; if we don’t get a completed inventory signed and returned we will consider that you WOOD LANEWOOD STUDIO LANES GROUND STUDIOS FL GROUNDOOR MAP FLOOR MAP are happy with the condition of your accommodation and that you have approved the inventory. If you do not return your inventory there will be no point of reference if damages, which you believed already existed, are noted during inspections. Explore the Wood Lane Studios site: explore your studio, the on-site facilities and take a walk around the 2 grounds. In addition to the facilities provided within your own studio, Wood Lane Studios has a large communal lounge, three external courtyards, a quiet study room with meeting room facilities, an on-site gym, laundry facilities, a bike store and vending machines for your convenience. 2 GradPad Living Guide GradPad Living Guide 3 your studio your accommodation a-z YOUR STUDIO APARTMENT ALCOHOL POLICY Alcohol is allowed in your studio, the main communal lounge and the Your studio apartment is made of: courtyards. Please dispose of any used bottles/cans accordingly, preferably in the recycling bins. Main living area A • 4’0” x 6’3” bed (4’6” x 6’3” in Premium and Deluxe Premium Studios) The Accommodation Team encourages ‘sensible’ drinking practices; please • Desk and ergonomic desk chair recognise your limits and do not allow peer pressure to take you well beyond • Wall-mounted bookcases your normal limit. • Mobile pedestal unit • Pin board BICYCLE STORAGE • Double full length wardrobe plus double shelved wardrobe For your convenience we have facilities • Data point for 100mbps high speed internet for the safe, secure and tidy storage of • Full length mirror B bicycles. The bicycle storage facility is located just past the reception entrance, Kitchenette facilities and can only be accessed from outside. • Refrigerator with freezer box Please speak to reception to activate your • Combination microwave oven – visit http://tinyurl.com/WLSmicro for product fob for use of the bicycle store. When guide leaving your bike in the bike store we • Two ring ceramic hob and extractor fan recommend that you secure it with a gold • Kitchen sink standard D-lock. At the end of your tenancy please remove your bike otherwise • Recycling bin these will be disposed of after a month. • Breakfast bar with two bar stools BRICKFIELDS HALL En suite bathroom facilities Brickfields Hall, accessed via Shinfield Street, is a multi-use space available for • Full-size shower cubicle residents to book. It has folding tables, chairs, a kitchenette and toilet facilities. • Toilet and sink Please speak to a member of the Accommodation Team at reception to make • Shaver socket a booking – you will be required to make a deposit payment of £100 with your • Heated towel rail booking, which is refundable provided you leave the hall as you found it. • Mirrored bathroom cabinet CODE OF CONDUCT (AND PROHIBITED CONDUCT) Note: Premium and Deluxe Premium Studios feature some additional furniture We want your time at Wood Lane Studios to be one to remember for the right reasons. We aim to maintain a safe, secure and pleasant community for all. For your privacy, studios that face the courtyards or Wood Lane have privacy film on C Behaviour that falls under the following categories will not be tolerated: the windows. The film works when the light outside is greater than the light inside, so • Conduct which constitutes a criminal offence e.g. assault, theft or generally during the day the film reflects the light, stopping people from seeing into your deception studio. During the evening when it is darker outside, and you have your lights on, you will • Violent, indecent, disorderly, threatening or intimidating behaviour need to pull down your blind as usual to prevent people seeing in. or language towards residents, your guests, visitors or members of staff • Sexual, racial or any other form of harassment or discrimination • Misuse, misappropriation, theft or damage of property • Abusive or anti-social behaviour, inconsiderate noise, criminal damage to private property 4 GradPad Living Guide GradPad Living Guide 5 Your accommodation a-z Your accommodation a-z • Behaviour that is likely to cause injury or impair the health and After 23.00, and before 07.00, please keep noise to a minimum in the communal safety of others lounge and when returning to your studio. Please show consideration for other residents wishing to use the lounge by tidying after yourself. PROHIBITED CONDUCT • Any illegal/criminal conduct COMPLAINTS PROCEDURE • Aiding, abetting, inciting or cooperating with another person in violation of a Below are the steps involved if you wish to raise a formal complaint: policy. This includes being in the presence of a policy violation and not removing • Contact a member of the Accommodation Team in person or by email at yourself from the situation, whether actively participating in the violation or not [email protected] • Acts or omissions of residents and/or guests which have an adverse effect on the • You may be asked for further details if and when required in order to health and safety of others progress your complaint to the Residence Manager for investigation • Endangerment to self, others or to property, including any action which, as a • Your complaint will be acknowledged via a letter or email within 5 days, result, did or could have endangered the safety or property of others • Following acknowledgement, the complaint will be fully investigated • Harassment, coercing, intimidating or demeaning conduct to others within 14 days. If the complaint should take longer, you will be duly • Physical and/or mental abuse informed of the investigation status • The use of firearms, weapons, ammunition, explosive devices or fireworks • If you are not satisfied with the outcome of the investigation or the • Deception, fraud and misuse of documents or IT services manner with which it was dealt, please contact the Helpdesk again • Unauthorised possession or duplication of keys, key fobs, and/or the distribution quoting your complaint reference number and the issue will be escalated of such to others to the Residence Manager • Interfering with the response of officials to emergency calls • Upon resolution, the Residence Manager will send you a letter informing • Unauthorised removal, use or possession of property belonging to others you of the outcome • Destruction or damage to property belonging to others • Allowing any object at any time to drop from a window or through a ventilation COURTYARD grate The courtyards are for your enjoyment and are maintained by the on-site team.