Veritas eDiscovery Platform™ Case Administration Guide 10.0 Veritas eDiscovery Platform™: Case Administration Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Last updated: 2021-3-19. Legal Notice Copyright © 2021 Veritas Technologies LLC. All rights reserved. Veritas and the Veritas Logo are trademarks or registered trademarks of Veritas Technologies LLC or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This product may contain third-party software for which Veritas is required to provide attribution to the third party (“Third-Party Programs”). Some of the Third-Party Programs are available under open source or free software licenses. The License Agreement accompanying the Software does not alter any rights or obligations you may have under those open source or free software licenses. Refer to the Third-Party Legal Notices for this product at: https:// www.veritas.com/about/legal/license-agreements The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization of Veritas Technologies LLC and its licensors, if any. THE DOCUMENTATION IS PROVIDED “AS IS” AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. VERITAS TECHNOLOGIES LLC SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE. The Licensed Software and Documentation are deemed to be commercial computer software as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19 “Commercial Computer Software - Restricted Rights” and DFARS 227.7202, et seq. “Commercial Computer Software and Commercial Computer Software Documentation,” as applicable, and any successor regulations, whether delivered by Veritas as on premises or hosted services. Any use, modification, reproduction release, performance, display or disclosure of the Licensed Software and Documentation by the U.S. Government shall be solely in accordance with the terms of this Agreement. Veritas Technologies LLC 2625 Augustine Drive Santa Clara, CA 95054 http://www.veritas.com : Contents About This Guide 7 Revision History 7 Technical Support 11 Documentation 11 Documentation Feedback 11 Preparing Your Case 13 About Access Groups and Roles 13 Assign Access Levels to Groups 14 Case Administration Overview 15 Roles 15 About the Case Admin Role 16 Case Administration Workflow Recommendations 18 Avoid Simultaneously Running Case and Update Checksum for Emails Jobs 18 Defining New Cases 18 Case Workflow 18 Date Formats for Email Header Fields: Received and X-Received 37 Date Formatting Notes 37 Guidelines on Container Extraction 39 Guidelines on Basic and Extended Journal Messages 42 Additional Notes 43 Discovering Archive Sources 44 About Active Directory Discovery 44 About Discovering Veritas Enterprise Vault (EV) Sources 47 About Discovering Lotus Domino Sources 47 Managing Case Sources and Custodians 48 Selecting Document Sources and Pre-Processing 48 Adding Case Folder Sources 52 Processing Physical Evidence Files (LEF and E01) 58 Defining Case Custodians 61 Merging Custodians 62 Unmerging Custodians 64 Assigning Custodians 65 Pre-Process Your Source Data 66 How Pre-Processing Works 67 Setting Up Pre-Processing 68 Pre-Processing Options Tab 69 Setting Pre-Processing Options 73 Pre-Processing Example 77 Information Classification 80 Overview 80 Considerations 81 Setting Up Veritas Information Classification Policies 81 : Get Started with Information Classification Workflow 82 Image Overlay 84 Before You Start 84 Replacing Native Images 85 Image Remediation 87 Manage Native Images 88 Generating Processing Reports 98 Where Can I Find Processing Reports? 98 Considerations 98 Processing Source Data 105 Monitoring Source Processing Status 106 Viewing Processing Exceptions 110 Processing (or Resubmitting) Documents for OCR 113 Defining Tag Sets 115 Additional Configurations for Redactions 118 Configuring default redaction view mode 118 Configuring number of retries for bulk redaction jobs 119 Configuring length of preset reason codes 119 Configuring default review mode 119 Configuring font family for header, footer, and watermark 119 Setting Up Folders 123 Set Up Non-Production Folders 123 Creating Review Set Folders in Batches 124 Setting Up Production Folders 128 Managing Reviews 135 Setting Up Redaction Sets 137 Free Text and Preset Reason Codes 137 Viewing Case Participants and Groups 140 Viewing Case Participants 140 Viewing Groups 142 Managing Batches 143 Pre-Processing Navigation 145 Overview 145 Step 1: Enable Pre-Processing 146 Step 2: (Optional) Exclude Documents on the NIST List 147 Step 3: (Optional) Merge Custodians 148 Step 4: Analyze and Filter Sources 149 Understanding the Pre-Processing Interface 149 About Pre-Processing Analytics 150 Analysis Options 150 Using Pre-Processing Filters 151 Step 5: Verify your Saved Processing Details 156 Run and View Reports to Prepare for Processing 156 Step 6: Start Processing 157 : Step 7: Review Processing Results 157 Processing Exceptions 159 Introduction 159 Why do Exceptions Occur? 159 What are Exceptions? 159 How Are Exceptions Handled? 160 Steps For Managing Exceptions 160 Remediation Workflow 160 Remediation Best Practice 161 Conclusion 162 Overview 162 Source-Level Errors 163 Integrity Scan Errors 163 Pre-Processing Errors 165 Understanding Processing Errors 165 Document-Level Errors and Warnings 166 Reporting of Document-Level Errors and Warnings 166 Unprocessed Documents Report 167 Message Warnings Report 169 File Notices Reports 170 Case Administration 177 Selecting a Case 177 Changing the Case Settings 178 Changing Custodian Assignments (on Newly Discovered Data) 189 Managing Custodians 190 Analyzing Case Data 191 Configuring Review Dashboard Statistics 194 Managing Cases 195 Viewing Case Status Report 196 Defining Case Templates 198 Producing Search Results 199 Running a Production 199 Reviewing a Production 202 Managing Case Schedules and Jobs 204 Managing Case Schedules 204 Managing Case Jobs 205 Viewing Documents Processed for OCR 206 Managing Review Using Automation Rules 207 Best Practices and Tips 210 : Using the Dashboard 211 Access the Review Dashboard 211 Track Reviewer Progress 213 View Folder Status 214 View Tag Status 215 View Prediction Rank Statistics 216 Export Dashboard Reports 216 Multiple Language Handling 217 Language Identification and Best Practices 217 Language Identification Challenges 218 Language Identification Technology 218 Language Identification Settings 218 Best Practices 221 Multiple Language Search 221 Key features 222 Frequently Asked Questions 224 Officially Supported Languages 229 File Types and File Handling 231 File Types 231 PST and NSF Files 231 OST Files 233 MBOX 237 EMLX 237 LEF 237 File Handling 238 Encrypted and Digitally-Signed Content 238 Hidden Content 241 Embedded Objects 246 Optical Character Recognition (OCR) 248 Support File Types and File Type Mapping 251 Supported Email File Types 252 Supported Loose File and Email Attachment Types 253 Supported Container Extraction File Types 262 File Type Mapping 263 Appendix A: Product Documentation 267 Case Administration Guide: About This Guide PAGE: 7 Case Administration Administration Guide Guide The Case Administration Guide provides administrators of the product with details on how to set up and manage cases. It also describes performing pre-processing through post-processing tasks in preparation for end users to search, review, and analyze the data. This guide also provides details on the handling of various file types and hidden content. This guide is intended for users with the Case Admin role, the Group Admin role, or the System Manager role. This section contains the following: • “About This Guide” in the next section • “Revision History” on page 7 • “Technical Support” on page 11 • “Documentation” on page 11 • “Documentation Feedback” on page 11 About This Guide Case Administration Guide is intended for case administrators, decision makers, and anyone who is interested in understanding how to prepare and process data in a case through the various stages of the Veritas eDiscovery Platform. For information about administering the system, refer to the System Administration Guide. Revision History The following table lists the information that has been revised or added since the initial release of this document. The table also lists the revision date for these changes. Revision Date New Information March 2021 • Updated information related to redactions, production, and exports • Updated the Production Folder Settings section • Minor edits March 2020 • Minor edits October 2018 • Added information on imaging of hidden content in Microsoft Excel, Word, and PowerPoint. See “Hidden Content” on page 241. • Minor edits throughout March 2018 • Configurable option to generate a slip sheet for excluded items • Processing of partially converted OST files Case Administration Guide: Revision History PAGE: 8 Revision Date