Living With Dignity in San Francisco: November 10, 2006 Improving access to quality services for older adults and adults with disabilities Overview Background Where we started (2004) What we’ve accomplished (2006) Where we are going (2008) Improving access to quality services for 11/17/2006 older adults and adults with disabilities Background CPFOA: A $20-million national program of The Robert Wood Johnson Foundation that fosters community partnerships to improve long term February 2004 care and supportive services systems to meet DAAS awarded $750,000 over 4 years from the the current and future needs of older adults. Robert Wood Johnson Foundation The San Francisco Partnership for Community-Based Care & Support … is our local initiative. Purpose: To improve access to quality services for older adults and adults with disabilities 11/17/2006 Where we started • Increasing numbers of older adults and adults with disabilities • Limited collaboration between service providers • Lack of parity for disability services • No single authority to oversee improvements in community-based long term care. Improving access to quality services for 11/17/2006 older adults and adults with disabilities What we’ve accomplished Over 70 member agencies have joined the Partnership to implement key improvements in service delivery : 1. Community Partnerships 2. Homecare Workforce 3. Public Relations 4. Case Management 5. Maintaining the Partnership 11/17/2006 Accomplishments: Community Partnerships Highlights from: • Lesbian, Gay, Bisexual & Transgender • Asian & Pacific Islander • African American • Latino 11/17/2006 Lesbian, Gay, Bisexual & Transgender Community Partnership Advisory Council on Aging Alzheimer's Association Castro Senior Center Family Caregiver Alliance Human Rights Commission - LGBT Division Institute on Aging Lyon Martin Health Clinic Mission Neighborhood Resource Center (IOA) Multipurpose Senior Services Program National Center for Lesbian Rights New Leaf Outreach to Elders Openhouse San Francisco LGBT Community Center 11/17/2006 Asian & Pacific Islander Community Partnership Alzheimer's Association Lao Seri Association API Legal Outreach Network for Elders APIA Health Forum NICOS Chinese Health Coalition Asian Law Caucus On Lok Senior Health Prevent Blindness Northern California Canon Kip Senior Center Samoan Community Development Center Chinatown Community Development Center Self Help for the Elderly Chinese Newcomers Service Center Southeast Asian Community Center Compassionate Community Care Veterans Equity Center Curry Senior Center Vietnam Chinese Mutual Aid & Friendship Assoc. Filipino-American Council of San Francisco Vietnamese Community Center of San Francisco Family Service Agency-SF Vietnamese Elderly Mutual Assistance Assoc. Japanese Newcomer Services Vietnamese Families Service Center Kimochi, Inc. Vietnamese Youth Development Center Kokoro Assisted Living Korean Center, Inc. 11/17/2006 African American Community Partnership Bayview Hunters Point Adult Day Health Center Bayview Hunters Point Multi-Purpose Senior Services Bayview Hunters Point Senior Center Center for Medicare and Medicaid Services Community Health Resource Center - Patient Assistance Foundation Curry Senior Service Center Institute on Aging/On Lok Senior Health John King Senior Center Meals on Wheels of San Francisco Network For Elders OMI Community Action Organization Prevent Blindness Northern California Resource Center: Bayview/Hunter's Point Resource Center: Western Addition/Marina Western Addition Senior Citizens' Services 11/17/2006 Latino Community Partnership 30th Street Senior Services - On Lok California Advocates for Nursing Home Reform Center for Medicare and Medicaid Services Central City SRO Collaborative Centro Latino de San Francisco Family Caregiver Alliance Independent Living Resource Center - SF Institute on Aging La Raza Centro Legal Latina Breast Cancer Agency Latino Issues Forum Lighthouse for the Blind and Visually Impaired Mission Housing Development Corporation Mission Neighborhood Health Center Mission Neighborhood Resource Center (IOA) Mission Service Geriatrics On Lok Senior Health Services 11/17/2006 Planning for Elders Partnership Peer Advocacy Project PECC trained 16 peer advocates trained to provide outreach to isolated older adults and adults with disabilities 11/17/2006 Accomplishments: Homecare Worker Training Institute Mission: To increase the number of well-trained, qualified homecare workers able to care for people with disabilities of all ages and seniors. Objectives: Development of a Homecare Training Institute to provide a comprehensive, one-stop center for: (1) recruitment of homecare workers; (2) screening; (3) standardized training; (4) job placement; (5) continuing education; and (6) ongoing support. 11/17/2006 Accomplishments: Public Relations Campaign • Public information campaign running July -Sept 2006 • “Focus on Services” deskside briefings with reporters • Partnering with The San Francisco Examiner’s Senior Spotlight and United Way 2-1-1 • Home Alone Campaign 11/17/2006 Partnering with United Way 2-1-1 • Free, confidential, 24-hour multi-lingual service – capacity of 150 languages. • Easy to remember 2-1-1 phone number for referral to health and human services • First step in establishing 2-1-1 throughout San Francisco Bay Area Cell Phone users: (415) 808-HELP TTY users: (415) 808-4440 11/17/2006 Mainstream, Ethnic & Cultural Newspapers • The San Francisco Examiner • Sing Tao Daily • El Mensajero • San Francisco Bay Times •San Francisco Bay View 11/17/2006 Home Alone Campaign Mainstream Media Print Ads Asian & Pacific Islander (API) Print Ads 11/17/2006 Latino Print Ads 11/17/2006 African American Print Ads 11/17/2006 Lesbian, Gay, Bisexual & Transgender (LGBT) Print Ads 11/17/2006 Mainstream, Ethnic & Cultural Television & Radio Public Service Announcements TELEVISION KRON4 (Channel 4) RADIO KGO – AM KQED – FM KIQI – AM (Spanish) KEMR – FM (Spanish) KVTO-AM (Asian) LVVN – AM (Vietnamese) 11/17/2006 Impact so far … United Way 2-1-1 Percentage of Referrals from Newspaper Ads June 2006 Æ 11% July 2006 Æ 19% August 2006 Æ 24% 11/17/2006 Accomplishments: Case Management Connect MISSION: To improve how case management programs work together to coordinate care and supportive services for older adults and adults with disabilities. OBJECTIVES: 1. Advance collaboration among case management agencies to ensure that each client receives appropriate level of services. 2. Optimize the use of available resources for all clients who need care coordination. Strengthening the Network Communications tools www.networkofsupport.org Strengthening the Network Fostering Collaboration Facilitating collaboration with the San Francisco Housing Authority to better serve residents in public housing 11/17/2006 Strengthening the Network Maintaining & Nurturing Partnership •Teaching & Learning •Celebrating our success 11/17/2006 Where we are going • Helping Partnership agencies function as part of a network • Increased awareness of services • Facilitating collaboration among Community Partnerships 11/17/2006 The Partnership’s Legacy No Wrong Door Improving access to quality services for 11/17/2006 older adults and adults with disabilities Thank you. Please visit us at: www.networkofsupport.com.