ISSUE 46 | FEBRUARY 2021 Governor of Eastern Province Deputy Governor of Eastern Province Marafiq signs a research agreement with SWCC to extract metals and minerals from desalination plants 2 CONTENTS PRESIDENT4-5 & CEO MESSAGE CORPORATE13 STRATEGY Building an Excellent Future Delivering on our new growth Together strategy CORPORATE6-7 ENGAGEMENTS SUPPLY14 CHAIN Marafiq signs a research agreement Localization: A path towards with SWCC to extract metals and sustainable growth minerals from desalination plants SCAN QR CODE TO ACCESS MARAFIQ His Royal Highness, The Governor WORLD MAGAZINE ARCHIVE of the Eastern Province, Prince Saud TOWARDS15 EXCELLENCE bin Nayef welcomed Mohammed Reflections on the employee Berki Al-Zuabi, Marafiq's President engagement survey and CEO. His Royal Highness, Deputy Prince 16-17 of the Eastern Province, Prince CORPORATE COMMUNICATION Ahmed bin Fahad bin Salman was Employees feel proud to be part briefed on Marafiq's efforts of the Marafiq family Saeed K. Al-Abdullah Jazan City for Primary and Corporate Communication Manager Downstream Industries Overall In-charge and Supervision MARAFIQ'S18-19 AMBITION IN JAZAN Editor-in-Chief Marafiq moving forward in its Steven Carl Smith growth strategy HIGHLIGHTS10 Editorial Board Visit to MaSa’s Cockpit Performance O&M (CPO) Center in Jubail Basheer Al-Tarouty Hadeel Salamah Al-Howaity Visit to Al Safwa Cement Plant near 20 Gerardo Dumo Flores Jeddah ENTERPRISE RISK MANAGEMENT Horizon scanning and preparing Branding Specialist Two new industrial gas customers for 2021 Ansary Domado Compliance Committee for Covid-19 PO Box 11133, Jubail Industrial City 31961 SUSTAINABLE21 WASTE Tel: 013 340 9707 Fax: 013 341 2052 [email protected] MANAGEMENT Drive towards sustainable waste management ISSUE 46 | FEBRUARY 2021 CONTENTS 3 32-33 SAFETY22-23 WATER PRODUCTION Hazard Abatement – Your Safe Way Water Production journey in Yanbu II to Avoid Workplace Accidents CUSTOMER24 CARE MASA34-35 Converting to digital branches Message from the Executive General Manager MaSa 10 Safety Golden Rules CENTER25 OF EXCELLENCE Delivering on stakeholders’ expectations TAWREED36-37 Top Achievements for 2020 RELIABILITY26 Marafiq introduced mean time between failure as an indicator for Asset Reliability LONG38-39 SERVICE AWARD Employees who completed 15 years, 10 years and 5 years of continuous service to Marafiq. PROJECTS27 Importance of effective communication for project success GAS28-29 DISTRIBUTION Supplying gas to light industries POWER30-31 GENERATION Achievements of Power Generation in Yanbu II ISSUE 46 | FEBRUARY 2021 4 PRESIDENT & CEO MESSAGE ast year our resilience and determination were tested, as we experienced a diversity of challenges that required us to modify our behavior to accommodate Lthe new health rules. These challenges impacted our working lives and our personal lives with our families, as many of our children conducted virtual school from home. I am deeply grateful to Allah that he has bestowed exceptional wisdom to the Custodian of the Two Holy Mosques and his faithful Crown Prince. Their leadership has received praise worldwide as Saudi Arabia was ranked first among the G20 nations as the safest country to live in. Mohammed Berki Al-Zuabi Marafiq places service reliability as one of its top priorities; President and CEO during 2020, we achieved zero interruptions for our industrial customers. Marafiq plans to install smart water meters which uses advanced smart ultrasonic flowmeters, which will replace the existing mechanical type in different residential areas. The project scope includes supply, installation, and commissioning of 14,847 new smart water meters, establish a drive-by meter reading system and ensure that the system can be upgraded to fully automatic meter reading in the future. Marafiq has also implemented extensive precautions to ensure that our customers visiting our offices are safe. As precautionary protocols, we have installed plastic window These safety shields for the customer care representatives, conducted automatic temperature detection, and have installed results are various sanitization dispensers. Marafiq has shown that it maintains good safety, health, symbolic of the and wellbeing with its employees. We have achieved a new historic milestone record of over 46 Million Safe Man- hours without a Lost Time Injury (LTI) through our efforts determination in cultivating a safe culture. Our Joint-Venture company MaSa has also attained a significate record with a zero and resilience safety incidents rate. These safety results are symbolic of the determination that we are and resilience that we are making to sustain a safe working environment. At Marafiq, one of our core values making to is accountability; it is clear that we have established an excellent safety culture as, during the course of 2020, there were more than 7,000 discussions made on safe and sustain a unsafe acts. Even though we are succeeding in building our safety culture, we should not become complacent; we safe working need to continue taking accountability for our actions and purposefully continue to have safety discussions with our environment. team members. ISSUE 46 | FEBRUARY 2021 PRESIDENT & CEO MESSAGE 5 Marafiq focuses its attention and resources on its human empowered ladies' charities, provided for orphans capital, as it is the organization's heart and soul. At the end and for those who suffer from disabilities, as well as of 2020, we achieved 80% Saudization, which involves supporting the efforts of the Saudi Health Ministry both men and women working towards a unified vision Fund and Health Endowment Fund. contributing to the Saudi economy. As part of contributing to the Saudi Vision 2030, we aim In 2020, we conducted an employee engagement survey, to increase our contribution to the Kingdom's economy where 95.6% of our employees participated; this reveals and supply chain security through local procurement. an excellent effort from our human capital and shows that We aim to be part of the movement that encourages they believe their voices are heard and are considered in local talent to be creative and develop a culture of the organization's decision-making process. The survey's innovation and entrepreneurship within Saudi Arabia. overall outcome showed that more than half (58%) of This is key for the sustainable growth and development employees were satisfied. Some of the survey's significant of our local economy. highlights illustrate that employees favor Marafiq's culture; in fact, 83% of the human capital are proud to be In terms of environment and sustainability, we aim part of the Marafiq family, and 75% are happy with their to reduce our energy and Green House Gas emissions relationship with their line manager. intensity by 2-4%; and reduce our total waste intensity by 3% and eventually achieve zero. In light of this, we Due to the pandemic's restriction in 2020, only 737 are developing our sustainable waste management employees received training during the year, which plans to recycle or reuse the sludge produced from the accumulated to 8,265 training man-hours. In 2021, we will treatment of Marafiq's industrial and sewage treatment place more focus on the human capital using our virtual plants, as well as the Fly Ash generated from the academy platform, which has more than 900 courses. burning of fuel at our Yanbu power plants. Moreover, in our effort to accelerate our human capital As part of Marafiq's growth strategy, we need to be capabilities and upskilling, we have launched phase 1– well prepared to contribute to economic progress by Employee Central of our SAP SuccessFactors system, expanding into new markets and services. An example which will play a key role in our digitalization strategy; of this development is that Marafiq has already reached this system uses technology to develop our human capital 90% progress in setting up its policies for establishing careers and support succession planning. itself as an integrated utility service provider in Jazan City for Primary and Downstream Industries and is During the course of 2020, by Allah's grace and mercy, finalizing the required agreements. Marafiq has donated SAR 11,950,000 to 25 different charity organizations. These efforts demonstrate We need to continue applying due diligence and Marafiq's nature, which is to care for people and provide uphold Marafiq's core values as guiding principles support to those in need; these contributions have to our success. supported societies teachings of the Holy Quran, ISSUE45 | NOVEMBER2020 6 CORPORATE ENGAGEMENTS Governor of Eastern Province is Royal Highness, The Governor of the Eastern Province, Prince Saud bin Nayef welcomed Mohammed Berki Al-Zuabi, Marafiq's President and CEO. His Royal Highness discussed the importance of providing reliable Hservices and sustaining environmental standards. Deputy Governor of Eastern Province is Royal Highness, Deputy Prince of the Eastern Province, Prince Ahmed bin Fahad bin Salman was briefed on Marafiq's efforts in attracting, hiring, and developing Saudi talent during his meeting with Marafiq President Hand CEO Eng. Mohammed Berki Al-Zuabi. ISSUE 46 | FEBRUARY 2021 CORPORATE ENGAGEMENTS 7 Jazan City for Primary and Downstream Industries arafiq President and CEO, Mohammed Berki Al-Zuabi, met with AbdulHadi Al-Juhani, CEO Mof Jazan City for Primary and Downstream Industries. The CEOs discussed the operation of water desalination plant and the sewage treatment plant projects in Jazan City. ISSUE 46 | FEBRUARY