Bus Rapid Transit (BRT) Review General Comments Stakeholder Report Back: What we Heard June 2018 Verbatim General Comments The comments below are as they were submitted by participants attending the events and at the online portal pages. No edits have been made but personal information or offensive language is removed with an indication that this has happened. The following comments are general in nature and therefore not included in the route by route documents. • "completely unacceptable" b/c distance Foothills at 5:30 am. Really important for from house to stop this window of time is nurses. Why stopping 20 from coming to too larger than the route itself and time it Foothills? First bus leaving Saddletown takes to walk to stop. Result of off timing at 4:30 am. - even if just a minute or two) is missing • 68st @32nd Ave to Forest Lawn on the bus + waiting 20-30 mins. South side. Dr.s office is on 17th ave (no • 100 connecting from C-Train to 430 68th st. route) used to cover industrial areas (cargo • 7 min timing stop window on either side sheds at airport) of stop time is too great • 11th Street - Heritage Meadows Drive - • 90% of the vehicles exiting Discovery one of the worst crossings because it's Ridge head east on Glenmore Trail yet not cleared - intersection the worst - the there are zero transit options that head crossing buttons not cleared. this way. We have to take a 25 min milk • 15 minutes wait time for non peek hrs is run north to go east. MRU or high school too long. students attending Central now have no • 25 is removed transit options. • 26 ave - 17 Ave + Franklin LRT need • A 68 St. NE route would be helpful in more security getting me to work in a timely manner • 3 new routes. And this solves your • A bus route between Mount Royal terrible system how? University and the west side of • 300 Staff will be hired at new 26th street Brentwood Station is ESSENTIAL. A long term care facility that is being built good way to work with this is to expand at 26 Ave and 26 st. It will have 210 the trip times for Route 181 going both beds and there will be many families directions. It is the exact route MANY coming on the bus to visit people need. • 4 St NW - U of C Better Service • A lot of seniors will be • 6:30 shift. Needs to arrive by 6:15am. housebound,because #26 not been North Crosstown from the East to be at available. So sad & unfair. Bus Rapid Transit (BRT) Review General Comments Stakeholder Report Back: What we Heard June 2018 • A majority of buses were on time. • add routes that connect calgary’s • A PTN Map! Your Board: "Bus Rapid surrounding communities, such as Transit Expansion: Fall 2018" is a great okotoks, chestermere, etc start. We need a simplified map that • Advertise the bus fares at the bus emphasizes frequent/better routes and stop/shelter sacrifices some geography, e.g. The • Afraid to crops the road as I am a slow London underground map. Calgarians walker should be reassured that if they get to a • After the winter we had, the idea of a station on this map they'll get longer, more potentially hazardous walk somewhere reliably, and with little wait to my bus stop is horrible! You need to times. This session is more than BRT think about seniors and people with expansion. There are significant mobility issues who need public transit. changes to existing routes. You should • All the way for city hall down to Macleod indicate this in your communications. and 16th Ave. The changes in service generally make • Announcements on trains are too loud sense to me - curious to hear what for me. Volume needs to be students, seniors and daily transit users standardized think. • Areas like mahogany auburn bay should • A PTN Map! Your Board: "Bus Rapid have better transit system to go to Transit Expansion: Fall 2018" is a great downtown and NE start. We need a simplified map that • As a result of their various medical emphasizes frequent/better routes and conditions it is difficult enough to get to sacrifices some geography, e.g. The the nearby bus stop, but to require them London underground map. Calgarians to walk the additional 3 blocks to the should be reassured that if they get to a new bus stop locations is just plain station on this map they'll get CRUEL. somewhere reliably, and with little wait • As above. It takes me ten minutes to times. This session is more than BRT d4ive home from school but over an expansion. There are significant hour to use transit to get home. I use changes to existing routes. You should transit almost daily. There should be a indicate this in your communications. new route from COP to crowfoot station The changes in service generally make directly. sense to me - curious to hear what • As long as my comments on adding students, seniors and daily transit users more buses or a closer route is provided think. to transport students to school • A quicker route from Abbeydale NE to • At peak times buses to Douglas Glen Beacon hill would keep down 90 minute should be running every 10 or 15 bus rides minutes. • Add a bus on 68 St N.E./S.E Bus Rapid Transit (BRT) Review General Comments Stakeholder Report Back: What we Heard June 2018 • Based on the fact the bus shelters have problematic. GPS data should be made already been removed it’s obvious this is available to users to track buses in real happening regardless. time. • Before embarking on NEW routes, fix • buses take too long to get to places from the existing ones and don't continue to Douglas Dale erode service in existing areas that have • But the time of bus are off come to rely on frequent and convenient • Calgary transit has made sure the new access to transit! routes pass directly in front of the • Better connection from Bowness to condominium buildings in the area Children's Hospital. housing the young and able but a facility • Better connections for NW to far NE. housing the frail and elderly is Better service needed in new NW and abandoned. NE communities. • Calgary transit is a joke..doesn’t show • Better service in Evanston and Sage up on scheduled times..has bus drivers Hill. asking riders for directions • Better transfer connection between bus • Calgary's Transit system is the worst and train I've experienced anywhere in North • Between FMC and Rockyview - this is America - hands down... I didn't think challenging now that there was any possible way to make • Big Circle - Stoney Trail North to South it worse, but you have proved me • Brentwood Park and Ride Packed wrong... time to get my drivers licence! • Brentwood to Sunnyside. Happy with • Call centre doesn't have reference # so routes. difficult to follow up from a caller • build a train station near the foothills perspective medical centre. also, stop cancelling bus • Can you not [offensive language routes. have mercy on elderly people removed] our transit please? It's hard and commuters. enough to get around this city.. don't • Bus make it worse by taking away the bus • Bus drivers need to enforce laws/rules routes we actually know on non-respectful riders • Can you not [offensive language • Bus operators should be more sensitive removed] with our transit please? It's for transferring passengers, depart hard enough to get around this city.. without waiting don't make it worse by taking away the • Bus route deletions should never be bus routes we actually know unilaterally done without first checking • Can you pay for my Uber now since you with the users of the service. I will lose decided to kill the bus routes I use? my job for this decision. • Can you tell me if non-transit users have • Buses leaving stops earlier than the time influence on transit routing (i.e complete posted in the schedule is highly Bus Rapid Transit (BRT) Review General Comments Stakeholder Report Back: What we Heard June 2018 deletion of #9 when it stopped going to North Hill/Brentwood without having along 40th to wait 40 minutes. • Cancer building opening (FMC) will have • Decrease in service. There are too more traffic and will require more many transfers and I can't always get a frequency train out of DT. Not enough trains or • Change to more environmentally friendly buses. fuel • Deeply saddened that the City of • Choosing to live centrally, I prefer to Calgary did not step up and offer direct walk or bike much of the time. I use bus routes for children traveling to transit and carshare options in the low Robert Warren Middle School... and season depending on weather and road instead expect them to travel via bus- conditions. Nothing in this survey train-bus for hours every day, managing reflects this seasonal use. Also missing missed transfers due to late tr bike rack/storage options • Deleting or modifying routes is a stupid • Circuitous route to get to 130th, through idea! Whoever is proposing it has never terminal and then 2 buses - ten minute ridden on Transit and should be fired!!! trip becomes 42 • Did not address my needs as to transit . • Concerned about Accessibility of Do not think you are considering Calgary Transit Website - readability seniors-cildren. Long walks carrying • Connecting from U of C to market mall is groceries, harder to get to medical difficult appointments, busy intersections,icy • connection to the airport (300 - bus roads, will most certainly lose riders.