MiCollab Engineering Guidelines OCTOBER 2016 RELEASE 7.2.2 NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes. No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation. 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Engineering Guidelines Release 7.2.2 – October 2016 ®,™ Trademark of Mitel Networks Corporation © Copyright 2016 Mitel Networks Corporation All rights reserved Table of Contents INTRODUCTION ....................................................................................................... 1 About the Documentation Set .............................................................................................. 1 Obtaining Product Information ............................................................................................. 1 Accessing Customer Documentation .............................................................................................. 1 MSL Qualified Hardware List .......................................................................................................... 1 Accessing the Knowledge Management System ............................................................................ 2 Obtaining MiCollab Software Downloads ............................................................................ 2 WHAT’S NEW IN MICOLLAB RELEASE 7.2.2 .......................................................... 2 SYSTEM OVERVIEW ................................................................................................ 2 DEPLOYMENT CONFIGURATIONS ......................................................................... 3 MiCollab Server or MiCollab Virtual Appliance Deployments .............................................. 3 Configuration for MiCollab with Web Proxy on a Second MBG Server ............................... 5 MBG Teleworker with Web Proxy ................................................................................................... 5 MiCollab AWV with Web Proxy ............................................................................................ 7 MiCollab Client with Web Proxy ...................................................................................................... 7 Firewall Config for MiCollab in LAN with Web Proxy on 2nd MBG Server in DMZ .......................... 8 MSL Server Security Certificate – Trusted or Self-Signed .............................................................. 9 MiCollab with MBG Teleworker & Web Proxy Configuration ............................................... 9 MiCollab in Network Edge Mode (Server-Gateway) ..................................................................... 12 Security Considerations ................................................................................................................ 13 Deploying AWV Clients in Network Edge Mode ........................................................................... 14 Deploying MiCollab Client on a MiCollab Platform in Network Edge Mode .................................. 14 Firewall Configuration .................................................................................................................... 16 MiCollab in LAN Mode (Server-only) ................................................................................. 20 Deploying Conferencing Clients with MiCollab in LAN Mode ....................................................... 21 Deploying MiCollab Clients with MiCollab Server in LAN Mode ................................................... 22 Deploying MiCollab Clients with MiCollab in LAN Mode and MBG Server in Network Edge .... 22 Deploying MiCollab Clients with MiCollab in LAN Mode and MBG Server in DMZ ................... 22 Deploying Secure Recording Connector Services with MiCollab in LAN Mode ........................... 24 MiCollab Server or MiCollab Virtual Appliance in LAN Mode .................................................... 24 MiCollab Server or MiCollab Virtual Appliance in LAN Mode with MBG Server in Network Edge or DMZ ....................................................................................................................................... 24 MiCollab is not supported in the DMZ ........................................................................................... 27 MiCollab in LAN Mode Firewall Settings ....................................................................................... 27 SYSTEM REQUIREMENTS .................................................................................... 29 Supported Communications Platforms .............................................................................. 29 Hardware ........................................................................................................................... 30 MiCollab Server Platform .............................................................................................................. 30 iii MiCollab Engineering Guidelines MiCollab Server Appliance ............................................................................................................ 31 MiCollab Virtual Appliance Platform .............................................................................................. 31 Supported USB Memory Sticks ......................................................................................... 31 Software............................................................................................................................. 32 Supported Applications ...................................................................................................... 33 MiVoice Business Communication Platforms ................................................................................ 33 MiVoice 5000 and MiVoice MX-ONE Platforms ............................................................................ 33 MiVoice Office 400 ......................................................................................................................... 33 MiVoice Office 250 Platform .......................................................................................................... 34 Compression...................................................................................................................... 34 Firewall .............................................................................................................................. 34 Significant Firewall Characteristics ................................................................................................ 34 Known Issues ................................................................................................................................. 35 Checkpoint Firewalls ................................................................................................................. 35 Port-forwarding Firewalls .......................................................................................................... 35 MICOLLAB SYSTEM CAPACITIES, PERFORMANCE, AND CONSTRAINTS ....... 36 Multi-Application Capacities (UCC Licensing Supported) .................................................. 37 Capacities for MiCollab Single Application (à la carte licensing only) ............................... 44 NuPoint Unified Messaging Capacities .............................................................................. 48 NP-UM Single Application Capacities............................................................................................ 48 Message Compression and Storage Capacity .............................................................................. 48 MiCollab System Storage Capacity ............................................................................................... 48 Web View Session Requirements ................................................................................................. 49 Advanced Unified Messaging Support .......................................................................................... 49 UPGRADES, CONVERSIONS, AND MIGRATIONS ................................................ 50 Upgrade Considerations .................................................................................................... 50 Conversion and Migration Considerations ......................................................................... 50 NUPOINT UNIFIED MESSAGING GUIDELINES .................................................... 51 Voice User Interface Port Characteristics