Working with volunteers in museums: Effective transfer of knowledge and coordination of work In-service training in Ljubljana Venue: MGML, The City Museum of Ljubljana Training Programme Objectives The course is primary intended to employees in museums and other NGOs’ staff who would like to incorporate volunteerism in their work. The course is also suitable for teachers and school leaders who would like to enhance their cooperation with museums or NGOs. The participants are encouraged to bring their own experiences, questions and dilemmas in effective knowledge transfer, relationship building, motivation and conflict management in the context of volunteerism. Participants will receive a pre-course questionnaire about their background and expectations. As a part of preparation we will also send them the pdf of the manual Volunteers in Museums and Cultural Heritage an overview article on Relationship Awareness Theory© (RAT) before the course start. We will ask the participants to prepare a short presentation about their country and their work. The main objective of the course is to empower museums and NGO organisation to establish an effective system of volunteerism in their organisation. By the end of the course participants will have a substantial understanding of characteristics of adult learning, the role of mentoring in volunteerism, selection and management of volunteers. They will develop core skills to build effective relationships and to avoid unnecessary conflicts by understanding conflict triggers. Methodology The course is designed as an interactive process with emphasis on establishing a mentor relationship between participants and trainer. It follows two-way communication process including discussions, interactive games, working in groups and pairs, presentations, case studies, thinking techniques and individual activities. The focus is on experiential learning and workshop approach. The participants will also receive a workbook with session’s summaries and descriptions of activities used. We will recommend an interesting literature for further study. Preparation Delegate 5 minutes presentations. One of the main goals of the course is to connect among each other. In order to achieve this goal we kindly ask you to prepare a brief 5 minutes presentation. Here are some guidelines that might help you: - Tell us about your organisation - Tell us about your work - Mention some interesting projects you work on Literature. Please read the pdf of the book Volunteers in Museums and Cultural Heritage here. Agenda Day 1 Time Content Trainer 08.30 Meeting in the hotel reception, travelling to the venue Nika Perne Welcome, icebreakers, personal learning & action plan, 09.00 – 10.30 Janja Rebolj introduction to the workshop 10.30 – 10.45 Break Volunteerism in museums: why volunteerism in Metka Fujs 10.45 – 12.15 museums, introduction to the project Voch – Volunteers Janja Rebolj for Cultural Heritage 12.15 – 13.15 Lunch Effective communication - more successful transfer of 13.15 – 14.45 knowledge: communication model and basic principles of Janja Rebolj communication 14.45 – 15.00 Break 15.00 – 16.30 Sensory channels – perceptual styles, creating rapport Janja Rebolj Petra Peunik, Janja 16.30 – 18.30 Walk through Ljubljana Rebolj Day 2 Time Content Trainer Delegate 5 minutes presentations: 09.00 – 09.15 Participants PARTICIPANT 1, PARTICIPANT 2 Adults in the mentoring process: adults learn differently 09.15 – 10.30 Janja Rebolj the roles of a mentor in the learning process 10.30 – 10.45 Break Learning styles in museum, effective transfer of 10.45 – 12.15 Janja Rebolj information based on the 4MAT system 12.15 – 13.15 Lunch 13.15 – 14.45 Active listening, the skill of asking questions, feedback Janja Rebolj 14.45 – 15.00 Break Time Content Trainer Practice: asking valuable questions and giving useful 15.00 – 16.45 Janja Rebolj feedback Day 3 Time Content Trainer Introduction to Relationship Awareness theory: 09.00 – 10.30 motivation, getting to know oneself (motivational value Janja Rebolj systems) 10.30 – 10.45 Break Delegate 5 minutes presentations: 10.45 – 11.00 Participants PARTICIPANT 3, PARTICIPANT 4 Introduction to Relationship Awareness theory: how 11.00 – 12.15 Janja Rebolj others see us, the trip round the triangle 12.15 – 13.15 Lunch Getting to know others (motivational value systems and 13.15 – 14.45 Janja Rebolj how they influence behaviour) 14.45 – 15.00 Break 15.00 – 21.00 Field work: Excursion to Slovenian museums All Day 4 Time Content Trainer Conflict management: the conflict sequence and conflict 09.00 – 10.30 Janja Rebolj styles 10.30 – 10.45 Break Delegate 5 minutes presentations: 10.45 – 11.00 Participants PARTICIPANT 5, PARTICIPANT 6 11.00 – 12.15 Conflict triggers Janja Rebolj 12.15 – 13.15 Lunch 13.15 – 15.00 Handling conflict, the conflict sequence Janja Rebolj Recognising conflict, resolving conflict, managing conflict, 15.00 – 17.00 Janja Rebolj preventing conflict Day 5 Time Content Trainer 09.00 – 10.30 Volunteerism in Slovenia Janja Rebolj 10.30 – 10.45 Break Organisation of volunteerism: management theory of organisation of volunteer work, preparing a museum for recruiting and welcoming volunteers, recruiting 10.45 – 12.15 Jaka Kovač volunteers, motivation for volunteer work, management of volunteers: administration, supporting volunteers in their work, evaluation of volunteer's work 12.15 – 13.15 Lunch Janja Rebolj, Jaka Volunteerism – a source of personal and organisational 13.15 – 15.30 Kovač, Metka Fujs, richness, conclusion, farewell Nika Perne Trainers Janja Rebolj has more than 20 years of experience in a wide variety of fields, where her interpersonal skills have given her a leading edge. This includes: pedagogical training, teaching in secondary schools, curator in the museum, PR and Marketing Manager, Head of Communication service and of course Trainer and Coach for SDI. Janja’s style is highly interactive sharing her own experiences and encouraging others to do the same. She structures high quality learning experiences and yet is also highly flexible in ensuring individual needs are met and each participant gains exactly what they need at this moment to help them take the next step. Her areas of specialism include: Management development, Communication, Adult learning, Change management, Relationship management, Conflict management, SDI Qualification programmes. In addition to be a Master SDI Facilitator, Janja is also a Master practitioner in NLP as well as an NLP coach. She is trained in Adizes Management of Change at IEDC Bled School of Management and in trainer skills. As a historian and sociologist by education Janja is well suited to introducing the SDI into organisations and society both in Slovenia and through European projects. Organizers Nika Perne E: [email protected] T: +386 41 564 472 Accommodation City hotel Dalmatinova 15, Ljubljana www.cityhotel.si E: [email protected] T: +386 1 2390 001 Link to the location of the City hotel Travel Travelling around the city centre is easy on foot although you will probably want a taxi service from the hotel to the training venue. The hotel can arrange you a taxi service every morning. Otherwise, the cheapest taxi service in Ljubljana is Taxi Rondo (T: +386 70 900 900, +386 31 225 588). Please note that it is cheaper if you call a taxi by phone comparing to the price if you stop them in the street. Venue City museum of Ljubljana Gosposka 15, 1000 Ljubljana www.mgml.si E: [email protected] T: +386 1 24 12 500 Link to the location map Top sights in Ljubljana Ljubljana Castle The Ljubljana Castle, the city’s most prominent landmark, is a medieval fort overlooking the old city centre. The castle has a lot to offer and numerous events are organized throughout the year. Visitors can also see a permanent exhibition called Slovenian history. Opening time: 9 am – 9 pm Website: http://www.ljubljanskigrad.si/ Churches The artistic and especially architectural legacy found in the Central Slovenia is intensely marked by the richness of the ecclesiastical art. Franciscan Church Location: Prešernov trg 4 Križanke Church (on the right) Location: Trg Francoske revolucije 2 The Cathedral – Church of St Nicholas Location: Dolničarjeva ulica 1 Ursuline Church Location: Slovenska cesta 21 The unique legacy of the architect Jože Plečnik The famous architect Jože Plečnik (1872-1957) tried to model Ljubljana on ancient Athens. The multitude of his creations in the city, referred to as a whole as "Plečnik's Ljubljana", is considered to be one of the 20th century's most important total works of art. Central market - market halls by architect Jože Plečnik (first picture) Triple Bridge Church of St Michael (second picture) Location: Črna vas 48 Križanke Summer Theatre Location: Trg Francoske revolucije 1 National and University Library Location: Turjaška ulica 1 Plečnik House currently closed for renovation works Location: Karunova ulica 4 The river Ljubljanica and its bridges The heart of Ljubljana's social life are the Ljubljanica river embankments, densely scattered with lively cafés offering outdoor seating. A good way to see the old city centre and its famous bridges, picturesque buildings and vibrant embankments from a completely different angle is to join a tourist boat cruise along the river. You can hire a canoe and paddle through the city centre. Triple Bridge, Dragon Bridge, Cobbler’s Bridge, Trnovo Bridge, Butchers’ Bridge, Hradecky Bridge, St James Bridge, etc. Shopping Bigger markets and malls Maximarket (www.maxi.si) (first picture) Location: Trg Republike 1 Open: Mon – Fri 9.00 – 21.00, Sat 8.00 – 17.00 Galerija Emporium (www.galerijaemporium.si) (second picture) Location: Prešernov trg 5a Open: Mon – Fri 10.00 – 21.00, Sat 10.00 – 20.00 Nama (www.nama.si) Location: Tomšičeva ulica 1 Open: Mon – Sat 9.00 – 20.00 Mercator Centre Ljubljana (www.mercator.si) Location: Cesta Ljubljanske brigade 32 Open: Mon – Sat 9.00 – 21.00 BTC City (www.btc-city.com) Location: Šmartinska cesta 152 Open: Mon – Sat 9.00 – 20.00 Other shops with local products will be added.