Manual - TeamViewer 5.0 Revision TV5.0-7478 Table of Contents Table of Contents 1 Scope of service .......................................................................................................................... 1 1.1 Introduction ................................................................................................................................ 1 1.1.1 About TeamViewer .................................................................................................................... 1 1.1.2 New as of Version 5.0 ................................................................................................................ 1 1.1.3 New as of Version 4.1 ................................................................................................................. 1 1.1.4 New as of Version 4.0 ............................................................................................................... 2 1.1.5 New as of version 3.6 ................................................................................................................ 2 1.1.6 New as of version 3.5 ................................................................................................................. 2 1.1.7 Functions of the Mac Version ................................................................................................... 3 1.1.8 About this Manual ..................................................................................................................... 3 2 Installation ................................................................................................................................. 4 2.1 TeamViewer related downloads ............................................................................................... 4 2.1.1 TeamViewer ............................................................................................................................... 4 2.1.2 TeamViewer Quick Support ..................................................................................................... 4 2.1.3 TeamViewer Host ...................................................................................................................... 5 2.1.4 TeamViewer Portable ................................................................................................................. 5 2.1.5 TeamViewer Manager ................................................................................................................ 5 2.1.6 TeamViewer MSI Package ......................................................................................................... 5 2.2 Installing TeamViewer ............................................................................................................. 6 2.3 Configure TeamViewer to Start With Windows® ................................................................. 7 2.3.1 Differences Between Application and System Service ........................................................... 7 2.4 License Activation ..................................................................................................................... 9 3 Basics ....................................................................................................................................... 10 3.1 Connection .............................................................................................................................. 10 3.2 TeamViewer Main Window ..................................................................................................... 11 3.3 QuickSupport Main Window .................................................................................................. 12 4 Remote Support ....................................................................................................................... 13 4.1 Connecting to a Partner ........................................................................................................... 13 4.2 Remote Control ........................................................................................................................ 14 4.2.1 The Remote Control Window ................................................................................................. 14 4.2.2 Remote Control Window Actions ........................................................................................... 15 4.2.3 Server Control Window Actions ............................................................................................. 19 4.3 File Transfer ............................................................................................................................ 20 4.3.1 The File Transfer Window ...................................................................................................... 20 4.3.2 File Transfer Actions ............................................................................................................... 21 4.3.3 The File Transfer Log File ....................................................................................................... 21 5 Remote Support - Advanced Functions ................................................................................. 22 5.1 Connecting with Windows Authentication ........................................................................... 22 5.2 Connecting Via the Web Connector ...................................................................................... 24 5.3 Connecting Via QuickConnect ............................................................................................... 26 5.4 Remote Update ........................................................................................................................ 28 Table of Contents 5.5 Remote System Information .................................................................................................. 28 5.6 Access Control ......................................................................................................................... 29 5.6.1 Overview of Access Control .................................................................................................... 29 5.6.2 Access Mode for the Current Session .................................................................................... 30 5.6.3 Access Control Details ............................................................................................................. 31 5.6.4 Detailed Setting Configuration for the Access Control .........................................................32 5.6.5 Custom Settings ....................................................................................................................... 33 5.6.6 Interdependency between Access Control and Security Settings ......................................... 33 5.7 Connection Info ....................................................................................................................... 35 6 Presentation ............................................................................................................................. 36 6.1 How to Connect with a Partner .............................................................................................. 36 6.2 Browser based Presentation .................................................................................................... 37 6.3 Actions in the Presentation Control Panel ............................................................................ 38 7 TeamViewer Partner List ........................................................................................................ 44 7.1 Creating a TeamViewer Account ........................................................................................... 45 7.2 Logging on to your TeamViewer Account ............................................................................. 46 7.3 Actions in the Partner List ...................................................................................................... 47 7.3.1 Icons in the Partner List ......................................................................................................... 48 7.3.2 Adding Groups and Partners to Your Partner List ............................................................... 49 7.3.3 Quick Access ............................................................................................................................ 51 7.3.4 Partner Context Menu .............................................................................................................52 7.3.5 Partner Chat and Offline Messages ........................................................................................ 53 8 Multimedia Functions ............................................................................................................ 54 8.1 Audio Transmission ............................................................................................................... 54 8.1.1 Audio Options ......................................................................................................................... 54 8.2 Video Transmission ................................................................................................................. 55 8.2.1 Video Options .......................................................................................................................... 56 8.3 Chat ........................................................................................................................................... 57 8.4 Conference Call .......................................................................................................................