Annual Report 2014 - 2015 Service Directory Allied Health Services Endocrinology, including Diabetes Management • Dietetics Eureka Linen • Exercise therapy Falls and Balance • Occupational therapy Gastroenterology • Physiotherapy General Medicine • Podiatry General Surgery • Prosthetics and orthotics Geriatric Evaluation and Management • Psychology Gynaecology • Social work ICU Liaison Nurse Service • Speech therapy Infection Control Intensive Care Unit and Medical Emergency Response Team Acquired Brain Injury Lymphoedema Management Ballarat Regional Integrated Cancer Centre Maxillofacial Surgery • Chemotherapy Day Unit Medical Oncology • Oncology Clinics Neonatology • Radiation Oncology (BAROC) Nephrology and Renal Dialysis • Wellness Centre Neurology BreastScreen Maternity Services BHS Catering Operating Suite Cardiology Ophthalmology Central Sterile Supply Department (CSSD) Organ and Tissue Donation Service Centre Against Sexual Assault (CASA) Orthopaedic Surgery Cognitive Impairment and Dementia Management Otolaryngology Outpatient Services Community Programs Paediatric Medicine • Ambulatory Care Services Perioperative Day Procedure Unit • Carer Respite and Support Services Pain Management • Community Rehabilitation (home and centre based) Palliative Care • Continence Resource Centre Pharmacy • Direct2Care Plastic Surgery • Domiciliary Services • Gem in the Home Mental Health Community Care Teams • Grampians Aged Care Assessment Service • Infant and Child • Grampians Regional Continence Service • Adult • Grampians Regional Palliative Care Team • Aged • Hospital Admission Risk Program • Youth • Linkages (home care packages) Mental Health Inpatient Care Units • Planned Activity Groups • Adult Acute Unit • Post-Acute Care • Community Care Unit • Restorative Care • Secure and Extended Care Unit • Transition Care Program • Aged Acute • Victorian Paediatric Rehabilitation Service • Aged Residential Diabetes Education and Treatment Rehabilitation (in-patient and out-patient) Diagnostic and Radiology (X-ray) Services Residential Aged Care • BreastScreen Respite Care • CT Scan Safety Link • ECG Stroke Management • EEG Stomal Therapy • MRI Statewide Aids and Equipment Program (SWEP) • Nuclear medicine Thoracic Medicine • Ultrasound Thoracic Surgery Critical Care Unit Urology Dental Services Vascular Surgery Diabetes Education Wound Management Ear, Nose and Throat Surgery Emergency Medicine Contents Ballarat Health Services is the principal referral Profile of BHS 2 hospital for the Grampians region, which extends from Bacchus Marsh to the South Australian border. The region, covering some 48,000 square kilometres, is Chair and CEO’s report 3 home to nearly 250,000 people. Organisational chart 12 Ballarat Health Services was established under the Health Services Act 1988. The incorporation came into effect on 1 January 1997 following the voluntary Board of Management 13 amalgamation of the Ballarat Base Hospital, the Queen Elizabeth Centre and Grampians Psychiatric Services. Our People 16 For the period 1 July 2014 to 3 December 2014 Ballarat Health Services was accountable, through its Statutory requirements 20 Board of Management, to The Honourable David Davis MLC, Minister for Health and Minister for Ageing and Financial statements & notes Inner back The Honourable Mary Wooldridge MLA, Minister for Mental Health. For the period 4 December 2014 to 30 June 2015 Ballarat Health Services was accountable, through its Board of Management, to The Honourable Jill Hennessy MLA, Minster for Health and Minister for Ambulance Services and The Honourable Martin Foley MLA, Minister for Mental Health. Copies of this Annual Report, the BHS Quality of Care Report and the BHS Strategic Plan 2014-2017 are available online at www.bhs.org.au BALLARAT HEALTH SERVICES Annual Report 2014 - 2015 1 BHS Profile Ballarat Health Services is Our Vision Victoria’s second largest Excellence in health care regional health service, Our Mission providing a comprehensive To deliver quality care to the communities we serve by range of general and providing safe, accessible and integrated health services specialist care across key resulting in positive experiences and outcomes. medical and healthcare Our Values disciplines including acute Our services and staff embrace the following: care, sub-acute care, residential aged care services, community care, Compassion - fair and caring to all those we come into mental health, dental and contact with, even during difficult times. We treat others rehabilitation services. as we would expect to be treated. Integrity - behaving in accordance with our professional, ethical and legislative requirements. Using our resources responsibly and transparently, we are honest and trustworthy. Excellence - striving to attain the highest standards of service delivery and clinical practice. We achieve this by acknowledging, recognising and promoting innovation, participating in continuous learning, development, training and research. We come to work to make a difference. Accountability - understanding our role in providing a safe environment for staff, patients, visitors and members of the community. We take personal responsibility to maintain the necessary skills and competencies to perform our workforce roles and encourage others to do the same. If we make mistakes, we support each other to be open about them in order to learn. Collaboration - Involving staff and services both internally and externally in decision making, sharing our knowledge and experiences to build a better health system. Together we work in partnership with our patients, their families, carers and colleagues. 2 BALLARAT HEALTH SERVICES Annual Report 2014 - 2015 Chair and CEO’s Report Capital Works The ongoing redevelopment of the Base Hospital site continued with a Andrew Faull Andrew R Rowe number of significant major milestones, Chair, Board of Chief Executive Officer Management including the demolition of Yuille House and the completion of the multi-storey car park and helipad. Helipad New Drummond Street building The Minister for Health and Ambulance Services, The Hon Jill Work on the redevelopment of the Base Hospital site has Hennessy MLA, officially opened the helipad on 17 June 2015. progressed, with the demolition of the Yuille House building and the commencement of construction on the new three- The helipad was built on top of the new three storey car storey building. park at the Base Hospital. The helipad enables critically ill patients to be transferred into BHS and also to major trauma The new building will include a general medical/surgical hospitals in Melbourne. With a saving of approximately one ward, additional space for future expansion of operating hour compared to transporting a patient by road, lifesaving theatres and a new main entrance including front of house care can be initiated earlier resulting in a better outcome for reception area. the patient. In addition, patients facing time critical medical In preparation for the construction, contractors also emergencies in the region can be transported directly to the demolished the old pharmacy building, installed more BHS Emergency Department via this fast and direct route. than 110,000 pieces of scaffold and completed all The helipad was built to international standards by local internal demolition. Ballarat construction company H.Troon, and features a 27 To facilitate the redevelopment, a number of internal access metre diameter concrete landing surface, as well as a further changes took place, including the relocation of the main 1.5 metre safety net. entrance to Sturt Street, the closure of the ground floor The opening was the culmination of many years of link way and the realignment of the first floor link. To assist community support. patients find their way around during the construction phase, additional directional signage and maps were installed. A dedicated team of volunteers have also assisted patients Mair Street car park and visitors by welcoming them at the Sturt Street entrance The first stage of the car park was opened in January 2015, and guiding them to their destination. with the remaining levels being opened in March 2015. The opening of the car park was a significant milestone for BHS, and has been welcomed by our patients, visitors and staff. We appreciate the community’s patience during construction, however the inconvenience experienced is well and truly worth it. BHS is very appreciative of the support provided by the City of Ballarat with planning issues, provision of staff car parking at the City Oval and a financial contribution for the construction of an additional level of the car park. The first helicopter lands on the BHS helipad. BALLARAT HEALTH SERVICES Annual Report 2014 - 2015 3 Report of Operations Accreditation It has been a significant year for BHS, with Residential Accreditation accreditation for the health service, mental Throughout the year, BHS residential aged care facilities health and aged care divisions of BHS underwent accreditation by the Aged Care Quality Agency being undertaken. for eight of our ten facilities. The remaining two facilities are to be reviewed at another time. Hospital and Mental Health Accreditation Assessed against 44 standards covering all aspects of care provided to residents, the accreditation process is BHS was awarded full accreditation status by the thorough and exacting. Australian Council on Healthcare Standards following The feedback from the surveyors at the summation a survey against the National Safety and Quality