IM&P Business Communicator User Guide – Mobile 05/17/16 Business Communicator for iPhone & Android Manual Overview The Cincinnati Bell Business Communicator manual is designed to provide an overview of the most frequently utilized Instant Messaging & Presence features. Cincinnati Bell Business Communicator for iPhone and Android provides the following: Instant Messaging and Presence (IM&P) Voice Calling (Circuit Switched) Voice Calling (VoIP) - requires subscription to Premium Mobile Client Video calling - requires subscription to Premium Mobile Client Call Settings 1 | P A G E Business Communicator for iPhone & Android Table of Contents 1 Getting Started ............................................................................................................................... 4 1.1 Installation ............................................................................................................................................ 4 1.2 Sign In .................................................................................................................................... 4 2 Main Tabs ................................................................................................................................. 5 3 Contacts .......................................................................................................................................... 6 3.1 Add ................................................................................................................................................ 6 3.2 Edit ........................................................................................................................................................ 7 3.3 Filters .................................................................................................................................................... 7 4 Presence .......................................................................................................................................... 8 5 Instant Messaging .......................................................................................................................... 9 5.1 Chat Tab ................................................................................................................................. 9 5.2 Chat ...................................................................................................................................................... 9 5.3 Group Chat (Ad-Hoc Rooms) .....................................................................................................10 6 Audio and Video Calls ........................................................................................................... 11 6.1 Dial Pad Tab ......................................................................................................................... 11 6.2 Make Audio or Video Calls .............................................................................................................. 12 6.3 Answer Call .................................................................................................................................12 6.4 In Call Actions.................................................................................................................................... 12 6.5 Missed Calls and New Messages ................................................................................................... 13 6.6 Message Waiting Indicator and Voice Mail Access ...................................................................13 6.7 Business Line Call Back and Call-Through ................................................................................... 13 6.8 Contact Name Lookup for Incoming Calls and Call Logs ............................................................ 14 6.9 Call Waiting .................................................................................................................................14 6.10 N-Way Calling (Conference) ............................................................................................................ 14 6.11 New Call ......................................................................................................................................14 6.12 Call Transfer ................................................................................................................................14 6.13 Call Pull .......................................................................................................................................14 6.14 Call Park ......................................................................................................................................15 6.15 Call Recording ................................................................................................................................... 15 6.17 Bluetooth Support ............................................................................................................................. 15 7 Call History ....................................................................................................................................16 8 Side Navigation ............................................................................................................................17 8.1 My Status ........................................................................................................................................... 17 8.2 Call Settings ....................................................................................................................................... 18 8.2.1 Do Not Disturb ......................................................................................................................... 18 8.2.2 Call Forwarding ........................................................................................................................ 18 2 | P A G E Business Communicator for iPhone & Android 8.2.3 Remote Office .......................................................................................................................... 18 8.2.4 Evolve Anywhere ..................................................................................................................... 18 8.2.5 Evolve Mobility ...................................................................................................................19 8.3 Preferences ....................................................................................................................................... 19 8.3.1 Language Support ................................................................................................................... 20 8.3.2 Troubleshooting ....................................................................................................................... 20 8.3.3 Automatic Sign In ......................................................................................................... 20 8.4 Test Call ............................................................................................................................................. 20 8.5 Help Page .......................................................................................................................................... 21 8.6 Sign Out ......................................................................................................................................21 9 Search ............................................................................................................................................22 10 Multi-Device ..................................................................................................................................22 11 Other Features ..............................................................................................................................24 11.1 Privacy Management ....................................................................................................................... 24 11.2 Firewalls and NATs .............................................................................................................. 24 11.3 Failover and Failback ....................................................................................................................... 24 11.4 Secure VoIP Communication .......................................................................................................... 24 11.5 VoIP Quality of Service .................................................................................................................... 24 12 Abbreviations ...............................................................................................................................25 3 | P A G E Business Communicator for iPhone & Android 1 Getting Started This section contains the essential information for getting started with Business Communicator. 1.1 Installation The iPhone client can be downloaded from Apple App Store. The Android client can be downloaded from the Google Play Store. Search for “CBTS Unify” and install the application. 1.2 Sign In When you first launch the application, you are prompted to sign in. 1) Enter your user name and password. 2) Select whether you would like Business Communicator to remember your password. 3) Select whether you would like Business Communicator to sign you in automatically on subsequent launches. 4) Tap Sign In. NOTE: If you select automatic sign in, you are signed in automatically and taken to the Contacts list upon