Training Documentation Worldspan Training provides training documentation online for your convenience. Answers to common questions can be found in the resources listed. Follow these steps to access Training Documentation. For Go! Subscribers: Point your browser to home.wspan.com and access the Go! Homepage. Then, select Training from the tools menu. The Global Learning Center provides a list of all Worldspan Training tools. Select Training Documentation. Or: for subscribers not on Go! Point your browser to www.worldspan.com and select Tools and Training from the tools menu. Next, click on Training. Under Training Opportunities click on the Global Learning Center link. Select Training Documentation. Training Documentation provides the following information: Agent Assistant Bulletins, Manuals & Miscellaneous Items Installation Instructions Instructor Outlines and Student Workbooks Pocket Format Guide order form Quick Reference Cards Script Overview Documents Technical Specifications GLOSSARY A A.I.R. Agency Information Record controls - ARC Report Processing, Automatic Validation, Boarding Pass Issuance, Daily Documentation Log (DDL), Descriptive Billing Information (DBI), Dial-In Product Access, Easy Documentation (EZ), ECHOTAIR, Electronic Ticketing Authorization, Interface, Interface Retransmission, Interface Ticketing (EZI), Mini- Itinerary, Non-Participant Airline Ticketing, Ticket Type AAA The Agent Assembly Area (AAA) is a temporary computer storage area that accumulates all data entered during a transaction. Upon completion of the transaction data within the AAA can be filed for permanent computer storage or ignored. Also known as a work area in reservations. AAP Agent Assist Pricing (AAP) can be used to: Direct the system into pricing using a desired fare Construction by limiting automatic multi-trip Assist the system in pricing by overriding factors, which may prevent autopricing. AccessPlus A service mark identifying two distinct Worldspan products- Direct Access and Direct Sell. Agent Sine An eight-alpha/numeric character code providing access capability into Worldspan and identifies actions performed by the sine holder. Airline Source Seamless availability through a direct connection with an airline participant’s inventory. Airline Source combines Direct Access and Direct Sell products, eliminating the need to use Direct Access availability. Airline Source segments are sold through Direct Sell Airport Code A unique 3-character code presenting an airport name or location. ARC Airline Reporting Corporation – An independent corporation jointly owned by most U.S. Airlines that establish the standard traffic documents used by participants. ARC collects payments for tickets sold by travel agencies and distributes the funds to the airlines. ARC publishes the rules governing the appointment of travel agents to sell domestic air transportation. ARC Number An identification number issued by ARC for any location issuing traffic documents ARINC Aeronautical Radio Inc. Network Communication – a subsidiary set up by all major airlines to direct intercommunications between all member airlines and their associates such as hotels, cars and tour operators. ARNK Arrival Unknown - provides a means to show surface segments in an itinerary to maintain segment continuity. ASTA American Society of Travel Agents ATB Automated Ticketing and Boarding Pass ATB2 Ticket Stock A ticket designed for use in various automated devices. Used to issue an MCO, PTA, Tour Order, Agents Refund Voucher or Excess Baggage Ticket. ATPCO Airline Tariff Publishing Company (ATPCO) – a collection and distribution company of fare and fare related data for the airline and travel industry. Autoprice Verifies the itinerary routings and fare rules, and then calculates the lowest applicable fare based on class of service, Passenger Type Code (PTC), departure date, return date and ticketing date. Automated Fare Rules Provides immediate access to data required to book, price and ticket at the best available fare. Automated rules are updated several times a day providing fares and rules simultaneously for any fare and rule filed with ATPCO. Auxiliary Segment Non-air segments in a PNR, such as cars, hotels and tours. Availability Display An inventory of flights, hotels or cars, based on entry used. Availability for flights can be requested up to 331 days in the future. B Baggage Allowance The weight or number of pieces of baggage allowed per passenger without incurring additional fees. BBR Bankers Buying Rate – rate of exchange used by Worldspan. Blackout Dates Prohibited dates, directed by an airline, for use of special or discounted fares. Blackout dates are normally heavily traveled dates around holidays. Booking Code A letter used to indicate the class of service booked for a fare. BP Boarding Pass – a document issued by an airline permitting the passenger to board a plane or other form of transportation. Branch Establishes an automated working relationship between Worldspan locations. Bridge Establishes an automated working relationship to/from/or between Worldspan, World Dial Link, and Commercial World locations. BSP Billing and Settlement Plan – a ticket-reporting agency, similar to ARC in the United States, offering a standardized system for airlines and agents with a simplified approach to the selling, reporting and administration of passenger air transportation. C Car Select A system featuring available rates, general policy, rules, location displays and templates of car Associates. Circle Trip A trip with stopovers that returns a passenger to their departure point without retracing the same route. City Code A unique 3-character code representing a city name. Claim PNR A booking made by a passenger, with an airlines, that a travel agency takes ownership of in order to make changes to the reservation and/or issue the ticket. CRT/Printer Assoc A communication between the Computer Reservation Terminal (CRT) to a ticket, itinerary and/or invoice printer enabling the agent to issue documents. Code Sharing An agreement between airlines to operate flights using another airline’s carrier code. Commission The amount a travel agency receives from a supplier/vendor for selling transportation, accommodations, or other services. Conjunction Ticket Two or more sequentially numbered air tickets issued for a passenger’s itinerary Connecting Flights A flight segment requiring a passenger to change planes before arriving at their final destination. Continuation Entries Shortcut entries that redisplay and/or modify the initial request. Credit Memo A document issued by an airline to a travel agency allowing the agency to retrieve unreported commission amounts. Credit memos are reported through the agency’s weekly ARC report, reducing the amount the agency owes ARC. Currency Code A 2 or 3 character IATA code for the monetary unit of a country set by the International Standards Organization (ISO). Custom Pricing A method of taking a discount on the cost of an airline ticket using a percentage ranging from 0 to 100 or a specific dollar amount. Customized Name Data Information used by a travel agency, which is located in the name field of the PNR. This information either prints on an itinerary or is transmitted to the agency’s accounting department for reporting purposes. The maximum alpha/numeric characters allowed are 29. D Daily Document Log (DDL) Provides a means to track daily transactions in order to verify receipt of interface accounting data from branch offices and/or home location. Debit Memo A document issued to a travel agency by an airline to retrieve unearned revenue. Descriptive Billing Information (DBI) Companies using an Airplus TP card to pay for tickets have an option to receive specific reports from Airplus about their travel expenses. Differential An amount added when a segment and/or segments of an itinerary is traveled in a higher class of service than the majority of the segments. Direct Flight A segment of a trip making a stop enroute but does require a passenger to change planes before arriving at their final destination. Document History A record, attached to a PNR, storing information on accountable documents issued. Document Instructions Method of specifying and storing the type of document, the format and other variable information to easily produce needed documents. E Easy Documentation (EZ) A method of producing all or select pieces of ticketing documentation with a single entry. ECCP Electronic Credit Card Processing - a program developed by Airlines Reporting Corporation (ARC) which electronically transmits credit card sales to the credit card contractors daily rather than upon receipt. e-Learning A web-based learning system, allowing access from any location and at any time, designed to effectively train an individual on Worldspan. e- Learning consists of self-paced tutorials, instructor led virtual classes, and on-line discussions. Endorsement Remarks A PNR field, consisting of a maximum of 58 characters, storing data required for ticketing by an airline. EQP An abbreviation for equipment used in passenger transportation. ER End and Redisplay – Permanently storing changes to a newly created or modified PNR. ETA Electronic Ticket Authorization is a positive acknowledgment that the validating carrier received and stored the electronic ticket in their database. The ETA field is stored in the PNR as a suppressed item. ETKT Electronic Ticket ETR Electronic Ticket Record displays the coupon status of an electronic ticket. F Fare The cost or price of