MISSOURI GAMING COMMISSION MINIMUM INTERNAL CONTROL STANDARDS TABLE OF CONTENTS FOREWORD CHAPTER A: General and Administrative § 1. General ............................................................................................. A-2 § 2. Internal Control Systems .................................................................. A-4 § 3. Variances .......................................................................................... A-5 § 4. Submission of Internal Controls ...................................................... A-6 § 5. Found Items...................................................................................... A-8 CHAPTER B: Key Controls § 1. General .............................................................................................. B-2 § 2. Procedures ......................................................................................... B-3 § 3. Key Access List ................................................................................. B-3 § 4. Key Log ............................................................................................. B-4 § 5. Duplicate Keys .................................................................................. B-5 § 6. Broken, Lost or Missing Keys .......................................................... B-5 § 7. Required Sensitive Keys ................................................................... .B-6 § 8. Proximity Cards Used to Access Sensitive Areas ............................. B-6 CHAPTER C: Rules of the Game § 1. General ..............................................................................................C-2 § 2. Tournaments .....................................................................................C-3 CHAPTER D: Table Games (Live Games) § 1. General ............................................................................................. D-3 § 2. Table Inventory ................................................................................ D-3 § 3. Opening of Gaming Tables .............................................................. D-4 § 4. Closing of Gaming Tables ............................................................... D-5 § 5. During 24 Hour Gaming .................................................................. D-5 § 6. Manual Table Fills ........................................................................... D-5 § 7. Automated Table Fills ...................................................................... D-6 § 8. Manual Table Credits ....................................................................... D-8 § 9. Automated Table Credits ................................................................. D-9 § 10. Accepting Cash, Counter Checks, and Match Play Coupons at Gaming Tables ......................................................................... D-10 § 11. Cards and Dice Control ................................................................ D-12 § 12. Table Layouts ............................................................................... D-17 § 13. Required Personnel ...................................................................... D-17 1 § 14. Table Games Progressives ........................................................... D-18 § 15. Instructional Table Games Offered to Public............................... D-18 § 16. Minimum and Maximum Table Games Wagers .......................... D-19 § 17. Handling Chips ............................................................................ D-19 § 18. Clearing of Hands ........................................................................ D-19 § 19. Movement or Disposal of Table Games ...................................... D-19 § 20. Counter Checks ............................................................................ D-20 CHAPTER E: Electronic Gaming Devices (EGDs) § 1. General .............................................................................................. E-2 § 2. Jackpot Payouts ................................................................................. E-5 § 3. Other EGD Occurrences ................................................................... E-9 § 4. Installation, Relocation, Conversion and Movement of EGDs ....... E-10 § 5. Clearing Random Access Memory (RAM) ..................................... E-13 § 6. Statistics .......................................................................................... E-14 § 7. Critical Program Storage Media (CPSM) Duplication .................. E-16 § 8. Security of EGD Equipment ........................................................... E-16 § 9. Slot Wallets ..................................................................................... E-16 § 10. Wide Area Progressives ................................................................ E-17 § 11. Local Progressives ........................................................................ E-18 § 12. Ticket Validation Systems – “Ticket In/Ticket Out” (TITO) ....... E-18 § 13. Redemption Kiosks ....................................................................... E-24 § 14. Electronic Gaming Device (EGD) Coupon Systems ................... .E-25 CHAPTER F: Poker Rooms § 1. General .............................................................................................. F-2 § 2. Supervision ....................................................................................... F-2 § 3. Banks and Transactions .................................................................... F-3 § 4. Table Inventory ................................................................................. F-4 § 5. Impressment of a Poker Table .......................................................... F-4 § 6. De-Impressment of a Poker Table..................................................... F-5 § 7. Drops and Counts .............................................................................. F-5 § 8. Poker Cards ....................................................................................... F-6 § 9. Opening of Poker Tables................................................................. F-10 § 10. Closing of Poker Tables ................................................................ F-11 § 11. Bad Beat and Special Hand Jackpots ............................................ F-11 § 12. Handling Chips ............................................................................. F-12 § 13. Clearing of Hands ......................................................................... F-12 § 14. Movement or Disposal of Poker Games ....................................... F-12 § 15. Cashless Systems .......................................................................... F-13 CHAPTER G: Drops and Counts § 1. General ............................................................................................. G-2 § 2. Table Game and Poker Table Drop Device Characteristics............. G-2 § 3. Bill Validator (BV) Characteristics .................................................. G-3 2 § 4. Count Room and Cart Storage Room Characteristics and Controls (11 CSR 45-8.100) ........................................................................... G-3 § 5. Collection and Transportation of Drop Devices .............................. G-6 § 6. Count Standards ............................................................................... G-8 § 7. Counting and Recording Count ....................................................... G-9 § 8. Procedures upon Completion of the Count .................................... G-10 § 9. Emergency Table Game and Poker Table Drops ........................... G-11 § 10. Emergency Bill Validator (BV) Drops......................................... G-12 CHAPTER H: Casino Cashiering And Credit § 1. General ............................................................................................. H-3 § 2. Location and Functions .................................................................... H-4 § 3. Imprest Bank Accountability ........................................................... H-4 § 4. Temporary Banks ............................................................................. H-7 § 5. Floating Employee Window ............................................................ H-8 § 6. Main Bank Accountability ............................................................... H-9 § 7. Redemption Kiosks ........................................................................ H-10 § 8. Even Exchanges between Cashiering Locations ............................ H-12 § 9. Chip Inventories ............................................................................. H-13 § 10. Safekeeping Deposits and Withdrawals ....................................... H-15 § 11. Check Cashing Privileges ............................................................ H-16 § 12. Returned Checks .......................................................................... H-18 § 13. Credit or Debit Cards ................................................................... H-19 § 14. Other Cage Transactions .............................................................. H-20 § 15. Chips Accepted as Payment for Food or Beverages .................... H-21 § 16. Exchange and Storage of Foreign Chips....................................... H-22 § 17. Coupons ....................................................................................... H-22 § 18. Electronic Gaming Device (EGD) Coupons ................................ H-23 § 19. Ticket In/Ticket Out (TITO) .......................................................