Certification Handbook EXAM FC0-U51 TM TM CompTIA® IT Fundamentals™ (Exam FC0-U51) CompTIA® IT Fundamentals™ (Exam FC0-U51) 2 Chapter # | Name of chapter CompTIA® IT Fundamentals™ (Exam FC0-U51) CompTIA® IT Fundamentals™ (Exam FC0-U51) Part Number: 099004 Course Edition: 1.0 Acknowledgements We wish to thank the following project team for their contributions to the development of this certification study guide: Pamela J. Taylor, Laurie A. Perry, Gail Sandler, Jason Nufryk, Alex Tong, and Catherine M. Albano. Notices DISCLAIMER While CompTIA Properties, LLC takes care to ensure the accuracy and quality of these materials, we cannot guarantee their ac- curacy, and all materials are provided without any warranty whatsoever, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. The name used in the data files for this course is that of a fictitious com- pany. Any resemblance to current or future companies is purely coincidental. We do not believe we have used anyone’s name in creating this course, but if we have, please notify us and we will change the name in the next revision of the course. Use of screenshots, photographs of another entity’s products, or another entity’s product name or service in this book is for edito- rial purposes only. No such use should be construed to imply sponsorship or endorsement of the book by, nor any affiliation of such entity with CompTIA Properties, LLC. This courseware may contain links to sites on the internet that are owned and operated by third parties (the “External Sites”). CompTIA Properties, LLC is not responsible for the availability of, or the content located on or through, any External Site. Trademark Notices CompTIA® is a registered trademark and CompTIA® IT Fundamentals is a trademark of CompTIA in the U.S. and other countries. Other CompTIA products and services discussed or described may be trademarks or registered trademarks of CompTIA. 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Do not make illegal copies of books or software. 3 Chapter # | Name of chapter CompTIA® IT Fundamentals™ (Exam FC0-U51) CompTIA® IT Fundamentals™ (Exam FC0-U51) Lesson 1: Identifying Computer Hardware 8 Topic A: Identify Types of Computing Devices 9 Topic B: Identify Internal Computer Components 15 Topic C: Common Computer Connector Types 23 Topic D: Identify Common Peripheral Devices 37 Lesson 2: Identifying Computer Software 47 Topic A: Compare Functions and Features of Common Operating Systems 48 Topic B: Identify Application Software 54 Lesson 3: Setting Up a Basic Workstation 61 Topic A: Connect Hardware 62 Topic B: Install and Configure Operating Systems 69 Topic C: Install and Configure Applications 79 Topic D: Configure Accessibility Options 84 Lesson 4: Configuring Network Access 92 Topic A: Network Connection Types 93 Topic B: Install and Configure a SOHO Router 102 Topic C: Network and Alternative Technologies 110 Topic D: Sharing and Storage Methods 115 Lesson 5: Working with Files, Folders, and Applications. 121 Topic A: Create Files 122 Topic B: Navigate a File Structure 129 Topic C: Manage Files and Folders 134 Topic D: Compress and Extract Files 150 Topic E: Create Screen Captures 154 Lesson 6: Configuring and Using Wireless Devices 161 Topic A: Configure Wireless Devices 162 Topic B: Use Wireless Devices 172 Lesson 7: Securing Computing Devices 179 Topic A: Identify Security Threats 180 Topic B: Apply Security Best Practices 189 Topic C: Perform Secure Web Browsing 196 4 Table of Contents CompTIA® IT Fundamentals™ (Exam FC0-U51) Lesson 8: Supporting Computers and Users 205 Topic A: Environmental and Safety Concepts 206 Topic B: Back Up and Restore Data 218 Topic C: Manage Software 225 Topic D: Implement Basic Support Measures 230 Appendix A: Mapping Course Content to the CompTIA® IT Fundamentals™ (Exam FC0-U51) Certification Exam 241 Lesson Labs 252 Solutions 256 Glossary 264 Index 278 5 Table of Contents CompTIA® IT Fundamentals™ (Exam FC0-U51) About This Course If you are a high-end computer user at home or college considering a career in information technology, or interested in furthering your knowledge about personal computers, the CompTIA® IT Fundamentals™ (Exam FC0-U51) course is the first step in your preparation. In this course you will: identify PC components; work with files and folders; and conduct basic software installations. This course will provide you with the fundamental skills and concepts required to maintain, support, and work efficiently with personal computers. In addition, you will acquire the essential skills and information you need to: set up, configure, maintain, troubleshoot, and perform preventative maintenance of the hardware and software components of a basic personal computer workstation as well as basic wireless devices. Additionally you will also implement basic security measures as well as basic computer and user support practices. Whether you are a home user, an experienced knowledge worker, or someone new to the work force considering an information technology (IT) career, the CompTIA® IT Fundamentals™ (Exam FC0-U51) course can benefit you in many ways. Having a basic foundational knowledge about personal computers and the skills required to work with them provides you with the starting point to build your career. If your existing job role is linked with personal computers, this course will provide you with the fundamental technical knowledge about personal computers that you need to work efficiently in your current role. It will also assist you if you are preparing to take the CompTIA® IT Fundamentals™ examination (Exam FC0-U51). COURSE DESCRIPTION Target Student This course is designed for individuals who are considering a career in information technology (IT) and who might be planning to pursue CompTIA IT Fundamentals certification, CompTIA A+™ certification, or other similar certifications. COURSE PREREQUISITES To ensure your success in your course you will need basic Windows end-user skills. COURSE OBJECTIVES Upon successful completion of this course, you will be able to: • Identify hardware commonly found in or attached to computing devices. • Identify software commonly installed on computing devices. • Set up a basic workstation. • Configure network access. • Work with files, folders, and applications. • Configure and use wireless devices. • Secure computing devices. • Support computers and users. 6 About This Course CompTIA® IT Fundamentals™ (Exam FC0-U51) How to Use This Book AS YOU LEARN This book is divided into lessons and topics, covering a subject or a set of related subjects. In most cases, lessons are arranged in order of increasing proficiency. The results-oriented topics include relevant and supporting information you need to master the content. Each topic has various types of activities designed to enable you to practice the guidelines and procedures as well as to solidify your understanding of the informational material presented in the course. Procedures and guidelines are presented in a concise fashion along with activities and discussions. Information is provided for reference and reflection in such a way as to facilitate understanding and practice. Data files for various activities, as well as other supporting files for the course, are available from CompTIA. Contact CompTIA by email at [email protected] for more information on how to obtain these files. At the back of the book, you will find a glossary of the definitions of the terms and concepts used throughout the course. You will also find an index to assist in locating information within the instructional components of the book. AS YOU REVIEW Any method of instruction is only as effective as the time and effort you, the student, are willing to invest in it. In addition, some of the information that you learn in class may not be important to you immediately, but it may become important later. For this reason, we encourage you to spend some time reviewing the content of the course after your time in the classroom. AS A REFERENCE This book’s organization and layout make it an easy-to-use resource for future reference. Taking advantage of the glossary, index, and table of contents, you can use this book as a first source of definitions, background information, and summaries. COURSE ICONS Look for these visual cues throughout the material: Icon Description A Note provides additional information, guidance, or hints about a topic or task. A Caution helps make you aware of places where you need to be particularly careful with your actions, settings, or decisions so that you can be sure to get the desired results of an activity or task. 7 About This Course CompTIA® IT Fundamentals™ (Exam FC0-U51) 1 Identifying Computer Hardware Lesson Time: 2 hours, 30 minutes LESSON OBJECTIVES In this lesson, you will identify computer hardware. You will: • Identify various types of computing devices used in today’s workplace. • Identify internal computer components. • Compare common computer connector types.