Training Program Worldwide Sales Training Global Training – The finest automotive learning. Stand 08/2016 1 SALES TRAINING 7 Applicant Selection for Salespersons 7 S0072F • Passenger Cars • C -Sales • Applicant Selection • Go 7 S0075F • smart • C-Sales • Applicant Selection • Go 8 S0073F • Vans • C-Sales • Applicant Selection • Go 9 S0074F • Trucks • C-Sales • Applicant Selection • Go 10 Sales Training 11 S0218F • Passenger Cars • First Step into Mercedes -Benz Sales • Go 11 S0195E • Passenger Cars • C-Sales • Basic Qualification • Initial Test • Go 12 S0116F • Passenger Cars • C-Sales • Basic Qualification • Module 1: Best Salespeople – Best Brand • Go 13 S0117F • Passenger Cars • C-Sales • Basic Qualification • Module 2: Best Sales Process • Go 14 S0118F • Passenger Cars • C-Sales • Basic Qualification • Module 3: Best Products • Go 15 S0119F • Passenger Cars • C-Sales • Basic Qualification • Module 4: Best Service Products • Go 16 S0120F • Passenger Cars • C-Sales • Basic Qualification • Module 5: Best Customer Contact • Go 17 S0121F • Passenger Cars • C-Sales • Basic Qualification • Module 6: Best Customer Experience • Go 18 S0067F • smart • C-Sales • Basic Qualification • Module 3: Product and Competition • Go 19 S0200E • Vans • C-Sales • Basic Qualification • Initial Test • Go 20 S0050F • Vans • C-Sales • Basic Qualification • Module 1: Professional Salespeople and Brand • Go 21 S0051F • Vans • C-Sales • Basic Qualification • Module 2: Professional Sales Process • Go 22 S0052F • Vans • C-Sales • Basic Qualification • Module 3: Professional Products • Go 23 S0053F • Vans • C-Sales • Basic Qualification • Module 4: Professional Partnership • Go 24 S0054F • Vans • C-Sales • Basic Qualification • Module 5: Professional Customer Contact • Go 25 S0055F • Vans • C-Sales • Basic Qualification • Module 6: Professional Tailored Experience • Go 26 S0199E • Trucks • C-Sales • Basic Qualification • Initial Test • Go 27 S0056F • Trucks • C-Sales • Basic Qualification • Module 1: Brand and Company • Go 28 S0057F • Trucks • C-Sales • Basic Qualification • Module 2: Sales and Support Process Structure • Go 29 S0058F • Trucks • C-Sales • Basic Qualification • Module 3: Product and Competition • Go 30 S0059F • Trucks • C-Sales • Basic Qualification • Module 4: Financing, leasing and business knowledge • Go 31 S0060F • Trucks • C-Sales • Basic Qualification • Module 5: Actively Establishing and Maintaining Customer Contacts • Go 32 S0061F • Trucks • C-Sales • Basic Qualification • Module 6: Individual Practical Exercises • Go 33 Stand 08/2016 2 Sales Training - Further Education 34 S0186E • Passenger Cars • Fleet Sales • Module 1 • e -Training • Go 34 S0125F • Passenger Cars • Fleet Sales • Module 2 • Advanced Training • Run 35 S0249F • Passenger Cars • Price Negotiation • Successful negotiation in sales • Run 36 S0110F • Passenger Cars • Professional Vehicle Handover • Run 37 S0097F • Passenger Cars • Used Car Sales • Module 2 • Advanced Training • Run 38 S0322F • Passenger Cars • Test Drive • A Key Part of Successful Sales • Run 39 S0265E • Passenger Cars • New Media: Getting Connected • e-Training • Run 40 S0315F • Passenger Cars • Mobile Sales • Mobile Star • Module 1 • Run 41 S0316F • Passenger Cars • Mobile Sales • Mobile Star • Module 2 • Run 42 S0318F • Passenger Cars • Sales assistance • Customer Contact Consultant • Module 1 • Go 43 S0319F • Passenger Cars • Sales Assistance • Customer Contact Consultant • Module 2 • Go 44 S0333F • Passenger Cars • Sales Assistance • Star Assistant • Module 1 • Go 45 S0334F • Passenger Cars • Sales Assistance • Star Assistant • Module 2 • Go 46 S0172F • Passenger Cars • New Media: Getting Connected • Run 47 S0026E • Passenger Cars • Used Car Sales • Module 1 • e-Training • Go 48 S0371F • Passenger Cars • Used Vehicle Sales • Getting Started in Used Vehicle Sales • Go 49 S0169F • Vans • Systematic Market Management and Acquisition • Citan • Run 50 S0241F • Vans • Price Negotiation • Successful negotiation in sales • Run 51 S0324F • Vans • Vehicle Handover • Run 52 S0243E • Vans • Used Car Sales • Module 1 • e-Training • Go 53 S0245F • Vans • Used Car Sales • Module 2 • Advanced Training • Run 54 S0244E • Vans • Fleet Sales • Module 1 • e-Training • Go 55 S0246F • Vans • Fleet Sales • Module 2 • Advanced Training • Run 56 S0388F • Trucks • Sales Systems • Systematic Application of Sales Funnel Tool for Increasing Sales Success • Go 57 S0272F • Trucks • Systematic Sales Support and Acquisition • Run 58 S0148F • Trucks • Brand-Oriented Behavior and Image • Run 59 S0240F • Trucks • Price Negotiation • Successful negotiation in sales • Run 60 S0170F • Trucks • Professional Vehicle Handover • Fly 61 S0202F • Trucks • Product Expertise • Mercedes-Benz Custom Tailored Trucks CTT – Information about Customized Vehicle Conversions • Mini-Module • Go 62 Certification 63 S0078F • Passenger Cars • C -Sales • Salesperson Certification • Go 63 S0291E • Passenger Cars • C-Sales • Salesperson Certification • Knowledge Test • Go 64 S0294E • smart • C-Sales • Salesperson Certification • Knowledge Test • Go 65 S0081F • smart • C-Sales • Salesperson Certification • Go 66 S0292E • Vans • C-Sales • Salesperson Certification • Knowledge Test • Go 67 S0079F • Vans • C-Sales • Salesperson Certification • Go 68 S0293E • Trucks • C-Sales • Salesperson Certification • Knowledge Test • Go 69 S0080F • Trucks • C-Sales • Salesperson Certification • Go 70 Stand 08/2016 3 Product Qualification 71 S0403E • Passenger Cars • Product Expertise • New Features and Modifications for NTG 5.5 • e-Training • Go 71 S0311E • Passenger Cars • Product Expertise • New Features and Modifications for NTG 5 • e-Training • Go 72 V0071F • Passenger Cars • Competent Marketing of Service Contracts • Customer Benefits, Active Advantage/Benefit Argumentation and Calculation • Run 73 S0094F • Passenger Cars • Product Argumentation and Competitive Comparison • Go 74 S0363E • Passenger Cars • Market Launch • A-Class Model Series 176 Facelift • e-Learning • Go 75 S0308F • Passenger Cars • Market Launch • Plug-in Vehicles • B-Class Electric Drive Model Series 242 and S 500 PLUG-IN HYBRID • Run 76 S0373E • Passenger Cars • Market Launch • E-Class Model Series W213 • e-Training • Go 77 S0375F • Passenger Cars • Market Launch • GLC, GLE SUV, GLE Coupé, A-Class Facelift, and Mercedes- AMG GT (X253, W166, C292, W176, and C190) • Run 78 S0309E • Passenger Cars • Market Launch • Mercedes-AMG GT Model Series C190 • e-Training • Go 79 S0362E • Passenger Cars • Market Launch • GLC Model Series X253 • e-Training • Go 80 S0372E • Passenger Cars • Market Launch • GLE Facelift and GLE Coupé Model Series C292 • AKUBIS® direct sales • Go 81 S0104F • Vans • Product Expertise • Run 82 S0205E • Passenger Cars • Mercedes-Benz Guard Cars • e-Training • Go 83 S0330E • Passenger Cars • Product and Sales Skills • Product expert Telematics • Module 1 • e-Training • Go 84 S0376F • Passenger Cars • Product Expertise • Telematics Specialist • Module 2 • Run 85 S0377E • Passenger Cars • Product Expertise • Mercedes-Benz Intelligent Drive Specialist • Module 1 • e- Training • Go 86 S0378F • Passenger Cars • Product Expertise • Mercedes-Benz Intelligent Drive Specialist • Module 2 • Run 87 S0338E • Passenger Cars • Product and Sales Skills • BlueEFFICIENCY Plug-in HYBRID • e-Training • Go 88 S0354E • Passenger Cars • Product and Sales Skills • B-Class electric drive model series 242 • e-Training • Go 89 S0313F • Passenger Cars • Product Expertise • Mercedes me connect • Run 90 V0092F • Passenger Cars • Mercedes-Benz Genuine Accessories • Collection - Product Range and Presentation • Run 91 S0326F • Passenger Cars • Market Launch • C-Class, GLA and S-Class Coupe (Model Series 205, 156 and 217) • Run 92 S0155F • Trucks • CTT Basic Training • Products, Processes, Advantages • Run 93 S0340F • Passenger Cars • Sales Assistance • Product Expert • Module 1 • Go 94 S0341F • Passenger Cars • Sales Assistance • Product Expert • Module 2 • Go 95 S0339F • Vans • Market Launch • V-Class Model Series 447 • Go 96 S0345F • Vans • Global Training Experience 2014 • V-Class Model Series 447 • Run 97 S0090F • Vans • Product Expertise • Go 98 S0298F • Vans • Market Launch • Vito Model Series 447 • Run 99 S0290F • Vans • Product and Sales Skills • Body Manufacturer Business • Run 100 S0270E • Vans • Body Manufacturer Business • Sales and Handling Processes • e-Training • Go 101 S0102F • Trucks • Downstream Activities • Truck Services • Run 102 S0268F • Trucks • Product Expertise • Actros and Antos Model Series 963 • Go 103 S0215E • Trucks • Product Expertise • The New Atego Model Series 967 • Go 104 S0269F • Trucks • Product Expertise • Arocs Model Series 964 • Go 105 Stand 08/2016 4 S0289F • Trucks • Product Expertise • Trucks You Can Trust • Partnership on Equal Terms: Professional Sales Follow-up • Go 106 S0301F • Trucks • Product Expertise • Econic Euro VI Model Series 956 • Go 107 S0188F • Trucks • Product Expertise • Atego Model Series 967 • Go 108 S0256F • Trucks • Customer Satisfaction (CSI) • Go 109 S0267F • Trucks • Product Expertise • Trucks You Can Trust • Partnership at Its Best: Professional Vehicle Handover and Test Drive • Go 110 S0297E • FUSO • Product Expertise • Canter TF1 Upgrade • e-Training • Go 111 P0107E • Passenger Cars • Service Operating Processes • Mercedes me connect • e-Training • Go 112 S0398E • Passenger Cars • Facelift • GLS Model Series X166 • AKUBIS® direct sales • Go 113 S0400E • Passenger Cars • Market Launch • C-Class Coupe Model Series C205 and S-Class Cabriolet Model