The Ultimate All-In-One Package Contents Residential • General Introduction • Hotwire Communications – The Company • SWFL PropertiesExperie We Serve Today nce • Products & Services Rate Sheet • Channel Lineups — Expanded Basic: Unique to Bonita Bay (for Plug & Play, no STB needed) — Digital Channel Lineup: Bonita Bay residents receive all channels up to and including Digital Favorites & Showtime Package • How to Prepare for a Home Survey fision.com Hotwire – Who We Are BONITA BAY Hotwire Technology Center Hotwire owns and operates a dedicated independent fiber optic backbone in all of its core markets. Its customers are connected to that backbone directly through Hotwire Communications Fiber-to-the-Home technology. • Hotwire was founded in 2000 in Bala Cynwyd, PA, and now operates throughout the southeastern United States. • Hotwire is the largest privately held provider of communication service in the FL market • Hotwire has overbuilt more communities with FTTH technology than any service provider in the FL market • Hotwire delivers customized fiber optic solutions to communities, businesses, student housing and hotels across the nation • Hotwire Communications offers 10 Gigabit speeds with no data caps on an end to end fiber optic infrastructure Milestones • The first company in FL to offer Fiber to the Home (FTTH) service • The first company in FL to offer Internet Protocol TV (IPTV) service • Serves more than 51 cities in FL with over 2,000 miles of Fiber Optic backbone • 2002 | Hotwire begins building its fiber-to-the-home network • 2006 | Hotwire begins to deliver its first fiber-to-the-home, IPTV based video solution • 2013 | First residential Gigabit Internet provider in Florida and the Southeast • 2016 | Offering 10 Gig Residential Internet for the first time • 2016 | Hotwire Corporate Headquarters move to Fort Lauderdale, FL Why We Are Different • Specialized in serving communities like yours • 100% fiber optic infrastructure • Bandwidth dedicated to the community, and to the home • Next generation network design and service delivery platforms • Category 5-rated Data Center and Network Operations Center • Applications customized to the community • Dedicated on-site resources provide white glove service By The Numbers • One-thousand + employees • More than 500 residential communities under contract including over 50 properties in SWFL • Two U.S.-based call centers with Hotwire employees operating 24x7x365 (Atlanta, GA & Fort Lauderdale, FL) Hotwire and Fision are registered trademarks of Hotwire Communications, Ltd. 2017 All rights reserved. 080717 Southwest Florida We are proud to provide Fision® service to the following properties: COLLIER COUNTY CITY Moorings Bay Naples Lausanne Condominium Naples Harbour Lights Naples Madrid Club Naples Villas of Park Shore Naples Olde Cypress Naples Park Shore Tower Naples Quail Creek Estates Naples Enclave of Naples Naples The Billows Naples Avalon of Naples Naples Tiburon Estates Naples Lucerne Naples Venetian Cove Club Naples Eagle Creek Naples Village Walk of Naples Naples Magnolia Falls Naples Ibis Cove Naples Martinique Club of Naples Naples Sienna Reserve Naples LEE COUNTY CITY Vanderbilt Country Club Naples Mirage Bay Apartments Fort Myers Commodore Club II Naples North Star Yacht Club Fort Myers Saturnia Lakes Naples Oasis at Fort Myers Fort Myers The Shores at Berkshire Lakes Naples Punta Rassa Fort Myers Deauville Lake Club Naples Rose Garden Fort Myers The Regent Naples Sanibel Harbour Tower North Fort Myers Commodore Club I Naples Avida Fort Myers Tarpon Bay Naples Venetian Pointe Fort Myers Villages of Emerald Bay Naples Mosaic at the Forum Fort Myers Collier’s Reserve Naples Golfview Golf & Racquet Club Fort Myers Amelia Lakes Naples Midtown Apartments Cape Coral Magnolia Cove Naples Uptown Cape Coral Windemere Naples Genova Coconut Point Estero All Seasons of Naples Naples Pelican Landing Bonita Springs Richmond Park Naples Bonita Bay Bonita Springs The Spindrift Club of Naples Naples Shadow Wood at The Brooks Bonita Springs MORE PROPERTIES COMING SOON! Fision is a registered trademark of Hotwire Communications. © Hotwire Communications, LLC. All rights reserved. July 2017 Bonita Bay www.gethotwired.com/bonitabay (Access Code 7954) Congratulations and Welcome! We are excited your community has selected us as the new service provider for your in-home entertainment and communication needs. Your new Fision® service will be delivered to your home by our state-of-the-art fiber optic network. Fiber optics, the future of communications, is here to give you faster Internet speeds, amazing television picture quality and superior call clarity. Experience the Fision difference! Who is Hotwire Communications? Hotwire Communications® has been providing television, Internet, phone and security to communities in South Florida since 2005. We are a franchised cable provider fully regulated and we are the largest privately held cable and Internet provider in the state of Florida. We are an Accredited Business with an A+ rating with the Better Business Bureau (BBB). In addition to our residential services we also provide telecommunications services to several different markets – visit us at www.hotwirecommunications.com to learn more. Amazing Picture Quality, No Data Caps! Enjoy blazing fast Internet with speeds up to 1 Gigabit (That’s 1,000 Mbps) and No Data Caps! We offer unlimited use for all of our Internet packages. Plus get our amazing TV service and enjoy your favorite television programming in stunning HD with advanced features like Replay TV, Instant Channel Changes and more. Our services are designed with YOU in mind! What makes Hotwire Communications different from other providers? Hotwire Communications specializes in serving communities like Bonita Bay. This means our customer service and technical teams operate differently than a traditional “cable company”. It starts with our White Glove treatment covering all aspects of your installation followed by our ongoing quality standards. Your calls will be answered by Hotwire Communications employees from our Ft. Lauderdale and Atlanta facilities. We understand your time is valuable which is why the average call to our support center is answered in less than 30 seconds. We monitor all of our systems 24 hours a day x7 days a week x365 days a year and are proactive in trying to repair issues remotely. In fact, we may never need to enter your home after our initial service installation. However, if onsite technical support is needed, our team is ready to provide a prompt resolution. Your new amenities package will include the following services: Expanded Basic TV: Local networks, sports, stations, news, popular channels and more! Digital Favorites Package: Local networks, sports, news, popular channels. PLUS additional channels like the Cooking Channel, AMC, Disney Junior, VICELAND and more! HD Service: Access to available HD channels in your digital package. Multi-Room DVR Service: Watch any recorded show from any box in your home. Fision HD Box: One (1) HD box. Provides our on-screen guide with advanced features, access to Replay TV and Video on Demand. Fision HD/DVR Box: One (1) HD DVR box. Record your favorite shows or series and watch them whenever you want. Provides access to the on-screen guide, Replay TV and Video on Demand. Multi-Room DVR Service: Watch any recorded show from any box in your home. Showtime Package: 12 Showtime channels of top Hollywood hits, award winning originals, championship boxing, live concerts and comedy. Includes TMC and Flix. CONTINUED › High Speed Internet 150 Mbps: Download speed of 150 Mbps and upload speed of 150 Mbps delivered to your home. Wireless Router: Enjoy WiFi in your home. Additionally, we offer various Special Promotions including: Digital Voice Service – First Line Free for 12 months, $10.00/mo in year 2, $15.00/mo in year 3, and $24.99/mo. thereafter. (Taxes, fees, and surcharges will apply.) Enjoy an additional HD Box, free for 6 months and $7.99/mo thereafter. High Speed Internet offers for upgrades to 250 Mbps, 500 Mbps and 1000 Mbps The Bulk rate, billed through your HOA, will be $68.98/mo plus taxes and fees. Additional (optional) products and services are available at competitive rates to customize your plan. Any optional services will be billed directly to you. To view the bulk and optional services, as well as your channel lineup please visit www.gethotwired.com/bonitabay and enter Access Code: 7954. How do I get new service? Each homeowner is required to complete one Home Evaluation Survey. A representative will review the bulk service package and discuss your current services to suggest the right set of products for you. We will also answer any specific questions you may have about our service. We have dedicated representatives here today to establish your home survey appointment. If for some reason you cannot set up your appointment today, please contact the Launch Department at 239-217-3262 to schedule your appointment. We are looking forward to a great launch. In the meantime if you have any questions, there are multiple ways to contact the Hotwire Launch Team: • Visit the Bonita Bay webpage at www.gethotwired.com/bonitabay (Access Code 7954) • Email us at [email protected]; or • Contact us at 239-217-3262 Sincerely, The Hotwire Launch Team 239-217-3262 Digital Voice Promotional Offer expires as noted. Must subscribe to cable and/or Internet service to receive promotion for free telephone service. Taxes, fees, surcharges (including the $6 EVSF