Hyperfibre Residential Gateway User Guide December 2020 Copyright Copyright © 2020 Chorus New Zealand Ltd All rights reserved No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of Chorus New Zealand Limited. This document is the property of Chorus New Zealand Limited and may not be copied without consent. Hyperfibre Residential Gateway User Guide Table of Contents 1. ABOUT THIS USER GUIDE .................................................................................... 1 2. XGS-250WX-A HYPERFIBRE RESIDENTIAL GATEWAY OVERVIEW .............................. 2 3. HOME NETWORK AND CHORUS BROADBAND ......................................................... 7 4. GETTING READY FOR HYPERFIBRE ...................................................................... 22 5. HYPERFIBRE INSTALLATION AND CONNECTION .................................................... 27 6. SETTING UP THE HYPERFIBRE RESIDENTIAL GATEWAY ......................................... 31 7. CONFIGURING AND MANAGING HYPERFIBRE WI-FI .............................................. 40 8. USING THE HYPERFIBRE RESIDENTIAL GATEWAY FUNCTIONS ............................... 48 9. TROUBLESHOOTING HYPERFIBRE ....................................................................... 54 10. GLOSSARY ....................................................................................................... 66 December 2020 © Copyright Chorus 2020 Hyperfibre Residential Gateway User Guide 1. About this User Guide Hyperfibre is the next generation of fibre, dramatically increasing capacity and unlocking exponential upload and download speeds. Its exhilarating speed allows you to immerse yourself in ultra-smooth 4K video streaming at ease, while gamers in the family can enjoy lower latency. The rise in ultra-high definition video, cloud storage, video uploads, advanced gaming, working from home, and connected devices in a single household means Hyperfibre’s speed and capacity are more important now than ever. The Hyperfibre ONT can be used as a Residential Gateway if requested by your Internet Service Provider, bypassing the need for a separate 10 Gbps Home Router. 1.1. Purpose This Hyperfibre Residential Gateway User Guide is intended to assist you in getting the most out of your Hyperfibre Internet service. The sheer speed of Hyperfibre means that the greatest bottleneck that limits your broadband speed may be between your home devices (computer, tablet, smartphone etc.) and the Chorus Hyperfibre Residential Gateway. This document provides guidelines and instructions on how to connect to and configure the Chorus Hyperfibre Residential Gateway to get the best possible broadband experience. 1.2. About this document This documentation has been developed by Chorus as a guide to using and configuring the Hyperfibre Residential Gateway. Chorus endeavours to make this document as comprehensive and technically accurate as possible. However, it may need to be updated from time to time to include clarifications, errata or additional content. Feedback on the content, technical accuracy or clarity is welcome. This document describes using the Nokia XGS-250WX-A Hyperfibre ONT as a Residential Gateway on a Hyperfibre Broadband connection powered by a Chorus XGS-PON Fibre Access. If your Internet Service Provider provides a separate Residential Gateway or Router device that your devices connect to, then aspects of this guide will not apply. If you are unsure whether this manual applies to your Hyperfibre connection, please discuss with your Internet Service Provider. This document does not constitute an offer by Chorus to provide Hyperfibre. December 2020 Page 1 © Copyright Chorus 2020 Hyperfibre Residential Gateway User Guide 2. XGS-250WX-A Hyperfibre Residential Gateway Overview Hyperfibre Broadband includes a consumer-grade router (Nokia XGS-250WX-A Hyperfibre Residential Gateway) that connects a home or small business network to the Internet over the Chorus Hyperfibre Access network. Figure 1: Hyperfibre Residential Gateway as a gateway between home and Internet The Hyperfibre Residential Gateway is a free-standing unit that should be located on a flat surface, such as a desk or shelf, close to the Chorus ITP, taking care to avoid any blocking of the Wi-Fi signal from the television or other appliances. The Hyperfibre Residential Gateway connects to the wall-mounted Chorus ITP using a robust fibre cable as shown below. Figure 2: Connecting the Hyperfibre Residential Gateway to the Chorus ITP 2.1. General Description The XGS-250WX-A Hyperfibre Residential Gateway is designed to cater to residential and small business requirements. It features a 10 Gbps Symmetric XGSPON uplink and provides one 10 Gigabit Ethernet port, four 1 Gigabit Ethernet ports and two telephone ports as well as high speed Wi-Fi wireless access, that allow multiple home devices to simultaneously connect to it. Also featured is an ‘on/off’ and reset button and two USB 3.0 ports. Separate On/off buttons are included for WPS, LEDs, and Wi-Fi. December 2020 Page 2 © Copyright Chorus 2020 Hyperfibre Residential Gateway User Guide Figure 3: The XGS-250WX-A Hyperfibre Residential Gateway The key specifications of the XGS-250WX-A Hyperfibre Residential Gateway are: • 1 x RJ-45 10 Gbps Ethernet port supports 100M/1G/2.5G/5G/10 Gbps auto negotiation • 4 x RJ-45 10/100/1000 Mbps Ethernet port with auto negotiation and MDI/MDIX auto sensing • 1 x XGSPON SC/APC uplink • Two telephone ports for carrier grade voice services • Two USB 3.0 ports, accessible to all LAN devices • Concurrent 802.11n 3x3 MIMO in 2.4 GHz and 802.11ac 4x4 MIMO in 5 GHz • WLAN (Wi-Fi) on/off push button • WPS on/off button • 64/128 WEP encryption • WPA, WPA-PSK/TKIP • WPA2, WPA2-PSK/AES • DHCP client/server • DNS server/client • DDNS • Port forwarding • Network Address Translation (NAT) • Network Address Port Translation (NAPT) • UPnP IGD 1.0 support • ALG • DMZ • IP/MAC/URL filter • Multi-level firewall and ACL December 2020 Page 3 © Copyright Chorus 2020 Hyperfibre Residential Gateway User Guide 2.2. Physical Interfaces The following diagram shows the physical interface capabilities and controls for the XGS-250WX-A Hyperfibre Residential Gateway: Figure 4: XGS-250WX-A Hyperfibre Residential Gateway Interfaces and controls Interface Description On/Off This button turns the Hyperfibre Residential Gateway on or off. button WPS button The Wi-Fi Protected Setup (WPS) button enables WPS2.4G and WPS5G. WPS simplifies the connection of a device to a wireless network by skipping the normal process of connection and password, which could be useful for Wi-Fi- enabled devices without access to keyboards. LED Button This button turns the LEDs on or off. Turning LEDs off does not affect the operation of the Hyperfibre Residential Gateway WLAN button Enables or disables Hyperfibre Residential Gateway Wi-Fi. This is only applicable if the Hyperfibre ONT is acting as your Hyperfibre Residential Gateway. Reset button Pressing the Reset button for less than 10 seconds reboots the Hyperfibre Residential Gateway; pressing the Reset button for 10 seconds resets the Hyperfibre Residential Gateway to the factory defaults. You should only use this button if explicitly by your Service Provider or a Chorus representative. Telephone Up to two analogue telephone connections can be supported through TEL 1 and ports TEL 2 RJ-11 ports. Talk to your Service Provider over whether they support this feature. 1G Ethernet Up to four 10/100/1000 Base-T Ethernet interfaces are supported through LAN1 ports - LAN4 Ethernet RJ-45 connectors. The Ethernet ports can support both data and in-band video services on all four interfaces. 10G Ethernet One 100M/1G/2.5G/5G/10G Base-T Ethernet interface is supported through the port LAN 10G Ethernet RJ-45 connectors. If you are using an Internet Service Provider-provided Residential Gateway or Router, then the WAN port of that device needs to be connected to this port. December 2020 Page 4 © Copyright Chorus 2020 Hyperfibre Residential Gateway User Guide Interface Description USB ports The Hyperfibre Residential Gateway supports 2 USB 3.0 ports, which allow external USB hard drives to be made accessible to all LAN devices. The following rates apply to the USB 3.0 ports: • Rate current: 900mA • Maximum continuous current: 1.5A • Typical short-circuit current: 2.3A UPS power This connection supports the power adapter. The Hyperfibre ONT supports supply standard or UPS power adaptors, but only standard power adaptors are supplied by Chorus. 2.3. Hyperfibre Residential Gateway Physical Dimensions The XGS-250WX-A Hyperfibre Residential Gateway has the following physical dimensions: Interface Description Length 290.3 mm Width 190.3 mm Height 76.6 mm Weight (tolerance 0.23 kg) 1.24 kg 2.4. Power Consumption Specifications The XGS-250WX-A Hyperfibre Residential Gateway power consumption specifications are: Max power Condition Minimum Condition (do not Power exceed) 46 W 2 x telephone off-hook, 4 x 10.4 W 2 x telephone on-hook, other 10 / 100 / 1000 Base-T interfaces / services not provisioned Ethernet, Wi-Fi operational 2.5. Temperature Operating Specifications The XGS-250WX-A Hyperfibre Residential Gateway temperature operating specifications are: Max power Condition (do not exceed) Desk or wall Operating: 23°F to 104°F (-5°C to 40°C) ambient mounted temperature 5% to 93% relative humidity, non- condensing