National GreenPower TM Accreditation Program Annual Compliance Audit for 1 January 2009 to 31 December 2009 A Report for the National GreenPower Steering Group Prepared by Perenia Pty Ltd February 2011 National GreenPower TM Accreditation Program Contents 1. Introduction .........................................................................................................................................5 1.1 Background ..........................................................................................................................5 1.2 Scope of Audit ......................................................................................................................5 1.3 Audit Methodology ...............................................................................................................6 1.4 Limitations and Exceptions ..................................................................................................7 1.5 Potential Conflict of Interest .................................................................................................8 1.6 Structure of the Report .........................................................................................................8 1.7 Key Terms ............................................................................................................................8 2. National GreenPower Accreditation Program ....................................................................................9 2.1 Overview ...............................................................................................................................9 2.2 GreenPower Program Rules .................................................................................................9 2.3 GreenPower Products ........................................................................................................ 12 2.4 GreenPower Generators .................................................................................................... 14 3. Summary of Findings ....................................................................................................................... 15 3.1 Introduction ......................................................................................................................... 15 3.2 Summary Data ................................................................................................................... 15 3.3 Summary of Audit Findings ................................................................................................ 15 4. ActewAGL – Greenchoice ............................................................................................................... 29 5. AGL – GreenPower ......................................................................................................................... 31 6. Alinta – GreenPower EcoPlus ......................................................................................................... 33 7. Ark Climate – GreenPower .............................................................................................................. 34 8. Aurora – AuroraGreen ..................................................................................................................... 35 9. Australian Power and Gas – Greentricity ........................................................................................ 36 10. Carbon Planet – GreenPower ....................................................................................................... 37 11. Click Energy – ClickNatural ........................................................................................................... 38 12. Climate Friendly – GreenPower .................................................................................................... 39 13. Country Energy – Countrygreen .................................................................................................... 40 14. COzero – GreenPower .................................................................................................................. 42 15. Ecofund Queensland – Resource ................................................................................................. 44 16. EnergyAustralia – PureEnergy ...................................................................................................... 45 17. Ergon Energy Queensland – Clean Energy .................................................................................. 47 ii | Industry and Investment NSW, February 2011 National GreenPower TM Accreditation Program 18. Horizon Power – GreenSelect ....................................................................................................... 49 19. Integral Energy – INgreen ............................................................................................................. 50 20. Integral Energy – Business Green ................................................................................................ 51 21. Integral Energy – Hampton Wind .................................................................................................. 52 22. Jackgreen – Jackgreen Power ...................................................................................................... 53 23. Momentum – Green Energy .......................................................................................................... 54 24. Neighbourhood Energy – GreenLight ............................................................................................ 56 25. Origin Energy – Green Earth ......................................................................................................... 58 26. Origin Energy – Earth’s Choice ..................................................................................................... 60 27. Origin Energy – EcoPower ............................................................................................................ 62 28. Origin Energy – EcoSaver ............................................................................................................. 64 29. Pacific Hydro – GreenPower ......................................................................................................... 65 30. Powerdirect – GreenDirect ............................................................................................................ 66 31. Power and Water Corporation – Territory Green Power ............................................................... 67 32. Red Energy – 10% Greenpower ................................................................................................... 69 33. Red Energy – Evergreen 100% Greenpower ................................................................................ 70 34. Simply Energy – GreenSaver ........................................................................................................ 71 35. Simply Energy – GreenPremium ................................................................................................... 73 36. Simply Energy – Green@work ...................................................................................................... 74 37. Synergy – NaturalPower ............................................................................................................... 76 38. Synergy – EasyGreen ................................................................................................................... 77 39. TRUenergy – TRUenergy Green ................................................................................................... 78 40. South Australia Electricity – Green Energy ................................................................................... 80 41. Queensland Electricity – Green Energy ........................................................................................ 81 42. Victoria Electricity – Green Energy ................................................................................................ 82 Tables Table 1: Structure of the Report .............................................................................................................8 Table 2: Definition of Key Terms ............................................................................................................8 Table 3: Summary of Criteria in Sections 3 and 4 of Program Rules ....................................................9 Table 4: Transition Arrangements for GreenPower Rights ................................................................. 12 iii | Industry and Investment NSW, February 2011 National GreenPower TM Accreditation Program Table 5: GreenPower Products Offered During the 2009 Settlement Period ..................................... 13 Table 6: Summary of Customer Numbers 2009 .................................................................................. 17 Table 7: Summary of GreenPower Sales 2009 ................................................................................... 15 Table 8: Unqualified Opinions ............................................................................................................. 17 Table 9: Qualified Opinions ................................................................................................................. 22 Appendices Appendix 1: National GreenPower Accreditation Program: Program Rules Appendix 2: GreenPower Transition Arrangements iv | Industry and Investment NSW, February 2011 National GreenPower TM Accreditation Program 1. Introduction 1.1 Background