VOTRAN TRANSIT DEVELOPMENT PLAN MAJOR UPDATE: 2007 – 2016 Prepared for VOTRAN by the Center for Urban Transportation Research at the University of South Florida December 2006 Table of Contents CHAPTER ONE: VOTRAN AND THE COMMUNITY......................................................... 1-1 INTRODUCTION........................................................................................................... 1-1 OVERVIEW OF VOLUSIA COUNTY ............................................................................ 1-1 Deltona ................................................................................................................. 1-6 Daytona Beach..................................................................................................... 1-7 Port Orange.......................................................................................................... 1-7 Ormond Beach ..................................................................................................... 1-8 DeLand................................................................................................................. 1-8 New Smyrna Beach.............................................................................................. 1-8 DEMOGRAPHIC AND TRAVEL CHARACTERISTICS FOR VOLUSIA COUNTY ....... 1-9 Population and Population Density ...................................................................... 1-9 Population Age Characteristics ............................................................................ 1-15 Income Characteristics......................................................................................... 1-21 Vehicle Availability................................................................................................ 1-24 Employment Characteristics................................................................................. 1-27 Travel Time to Work ............................................................................................. 1-27 Means of Travel to Work ...................................................................................... 1-33 Journey to Work ................................................................................................... 1-36 CHAPTER TWO: EXISTING SERVICES ........................................................................ 2-1 INTRODUCTION........................................................................................................... 2-1 INDENTIFICATION OF EXISTING PUBLIC TRANSPORTATION SERVICES ............ 2-1 County of Volusia, dba VOTRAN ......................................................................... 2-1 Fixed Route Service .................................................................................... 2-1 Paratransit Service ...................................................................................... 2-4 Other VOTRAN Mobility Services................................................................ 2-4 Greyhound............................................................................................................ 2-5 Amtrak .................................................................................................................. 2-5 New Smyrna Beach Water Taxi ........................................................................... 2-5 Adjacent Counties ................................................................................................ 2.5 Broward County Transit ....................................................................................... 2-6 Lake Region Commuter Route............................................................................. 2-6 Jupiter Town Transit............................................................................................. 2-6 West Volusia Neighborhood Trolley ..................................................................... 2-6 Lake Worth Neighborhood Trolley........................................................................ 2-6 The Boynton Beach Shopper Hopper .................................................................. 2-7 Amtrak .................................................................................................................. 2-7 Greyhound............................................................................................................ 2-7 Other Transportation Providers ........................................................................... 2-7 CHAPTER THREE: PERFORMANCE EVALUATION....................................................... 3-1 INTRODUCTION........................................................................................................... 3-1 The Purpose of Performance Review .................................................................. 3-1 National Transit Database.................................................................................... 3-1 PART ONE: FIXED-ROUTE TRANSIT SERVICE ........................................................ 3-3 VOTRAN SYSTEM YEAR AT-A-GLANCE.................................................................... 3-4 Table of Contents iii VOTRAN Transit Development Plan FIXED ROUTE PEER AND TREND ANALYSIS........................................................... 3-5 Operational Performance Measures.............................................................................. 3-7 Service Measures................................................................................................. 3-7 Vehicle Measures................................................................................................. 3-11 Employee Measures............................................................................................. 3-13 Effectiveness Measures ....................................................................................... 3-14 FINANCIAL PERFORMANCE MEASURES ................................................................ 3-19 Expense and Revenue Measures ........................................................................ 3-19 Efficiency Measures ............................................................................................. 3-21 Fixed Route Performance Findings...................................................................... 3-25 Operational Measures .......................................................................................... 3-26 Financial Measures .............................................................................................. 3-30 PART TWO – DEMAND RESPONSE SERVICE.......................................................... 3-33 VOTRAN DEMAND RESPONSE YEAR AT-A-GLANCE.............................................. 3-34 DEMAND RESPONSE PEER AND TREND ANALYSIS .............................................. 3-35 OPERATIONAL PERFORMANCE MEASURES........................................................... 3-36 Service Measures................................................................................................. 3-36 Vehicle Measures................................................................................................. 3-38 Effectiveness Measures ....................................................................................... 3-39 FINANCIAL PERFORMANCE MEASURES ................................................................ 3-42 Expense and Revenue Measures ........................................................................ 3-42 Efficiency Measures ............................................................................................. 3-42 DEMAND RESPONSE PERFORMANCE FINDINGS................................................... 3-44 CHAPTER FOUR: PUBLIC INVOLVEMENT .................................................................... 4-1 INTRODUCTION........................................................................................................... 4-1 VOTRAN ON-BOARD CUSTOMER SURVEY ............................................................. 4-1 Survey Methodology................................................................................................ 4-1 Survey Analysis....................................................................................................... 4-2 VOTRAN Customer Demographics ........................................................................ 4-3 Age .................................................................................................................. 4-5 Gender............................................................................................................. 4-6 Ethnic Heritage................................................................................................ 4-7 Total Household Income for 2005 ................................................................... 4-8 Personal Vehicle Availability............................................................................ 4-9 Household Vehicle Availability......................................................................... 4-10 Residency Status............................................................................................. 4-11 Residential ZIP Codes..................................................................................... 4-12 VOTRAN Customer Travel Behavior, Fare Usage, and Special Areas of Concern................................................................................................................... 4-12 Trip Characteristics/Destination .............................................................................. 4-13 Mode of Access......................................................................................................