Library Administration & Management The journal of the Library Administration and Management Association, a division of the American Library Association ChangeMasters All: A Series on Librarians Who Steered a Clear Course toward the Twenty-First Century: An Interview with Howard F. McGinn Darren Sweeper A Global View on Sharing Digitized Information: An Interview with Ching-chih Chen Eric C. Shoaf The Library Scenario and Management Problems in Pakistan Libraries Syed Jalaluddin Haider Be a Guest: A French Look at American Libraries Claudine Lieber Library Users’ Views and Librarian Evaluation at the Taipei Public Library Shu-hsien Tseng and Pei-Yu Lu volume 21, number 4 fall 2007 ISSN: 0888-4463 For more information, contact the Library Administration and Management Association at 1-800-545-2433 x5032 or [email protected] LEARNING WITH LAMA Mission Possible: Practical Project Management January 11, 2008 MIDWINTER INSTITUTES 9 a.m. to 5 p.m. IN PHILADELPHIA LAMA Member: $225 ; ALA Member: $280; Non-Member: $380; Student/Retired: $135 Projects can nish on time, under budget, at the level of quality you desire, and with everyone still speaking. An effective planning process can ensure improvement in the management of special projects, ongoing multiple projects, and even personal time. Project failure can be used as a diagnostic tool for identifying personnel, budget, policy, and communication issues that affect your institution every day. Become more resourceful and effective at creating and applying sustainable and realistic “ xes”, including setting benchmarks, negotiating workplace roles and responsibilities, creating “transparent” communication tools, “chunking down” multiple tasks, and creating shared priorities. This institute will teach participants how to identify and address the basic causes of project failures and successes involving management of personnel and resources, and correct underlying problems in existing projects. Who Should Attend Decision-makers, frontline supervisors, managers, support staff—anyone who implements projects or wants to improve their own project management skills. Instructor: Pat Wagner The Complex Edifi ce: Analyzing Your Dream Library Jan. 10 & 11, 2008 9 a.m. to 5 p.m. LAMA Member: $595; ALA Member: $650; Non-Member: $750; Student/Retired: $350 This two-day institute will lead participants through a detailed facilities analysis that can be applied to library building projects of any scope. Participants will: determine the current and future functionality of a library facility; establish capital investment needs; and develop operating and capital budgets. Who Should Attend Any library staff member or facilities planner who is facing or considering a library renovation, remodeling, or entirely new library facility. Instructor: William Sannwald, management and marketing professor in the business school at San Diego State University and retired city librarian of the San Diego Public Library. LEARNING WITH LAMA LAMA Regional Institutes These top-quality workshops are delivered by expert instructors to your institution, workplace, or NEAR YOU meeting. Topics include building projects, fund-raising, assessment, public relations, marketing, and more. For additional information and a complete listing of LAMA’s regional institutes, go to the events section of www.ala.org/lama EDITOR: Gregg Sapp ASSOCIATE EDITOR: Eric C. Shoaf CURRENT LAMA OFFICERS: President—Andrea Library Administration Lapsley, Director of Development, Colorado State University Library, William E. Morgan Library, Ft. Collins, CO 80523; e-mail: andrea.lapsley@colostate .edu. Executive Director—position open, contact & Management LAMA staff at [email protected]. Vol. 21, No. 4 Fall 2007 EDITORIAL ADVISORY BOARD: Paul M. Anderson, chair; Bonnie J. Allen, Diane B. Bisom, David L. Bruner, Barton M. Clark, Bella Karr Gerlich, George Administrator’s Updates R. Jaramillo, Ishwar Laxminarayan, Isabel Dale Silver, Mark D. Winston. Ex-Officio: Andrea Lapsley President’s Column/Editor’s Keyboard 162 LIBRARY ADMINISTRATION & MANAGEMENT (ISSN Articles 0888-4463) is published quarterly (winter, spring, summer, and fall) by the American Library Associa- ChangeMasters All: A Series on Librarians Who Steered 165 tion, 50 E. Huron St., Chicago, IL 60611. It is the a Clear Course toward the Twenty-First Century official publication of the Library Administration and Management Association (www.ala.org/lama), a An Interview with Howard F. McGinn division of the American Library Association. Sub- Darren Sweeper scription price: to members of LAMA, $32.50 a year, included in membership dues; to nonmembers, U.S. Special Section: International Perspectives on Library Management $65; Canada $65; Mexico $65; and all other countries $75. Single copies, $20. Periodical-class postage paid A Global View on Sharing Digitized Information 169 at Chicago, Illinois, and at additional mailing offices. An Interview with Ching-chih Chen POSTMASTER: Send address changes to Library Admin istration & Management, 50 E. Huron St., Eric C. Shoaf Chicago, IL 60611. The Library Scenario and Management Problems in Pakistan Libraries 172 SUBSCRIPTIONS: Membership questions and address Syed Jalaluddin Haider changes should be sent to LAMA, 50 E. Huron St., Chicago, IL 60611. Nonmember subscriptions, Be a Guest 178 orders, changes of address, and inquiries should be A French Look at American Libraries sent to LA&M, Sub scription Department, American Library Association, 50 E. Huron St., Chicago, IL Claudine Lieber 60611; 1-800-545-2433, press 5; fax: (312) 944-2641; Library Users’ Views and Librarian Evaluations at the Taipei Public Library 181 e-mail: [email protected]. Shu-hsien Tseng and Pei-Yu Lu ADVERTISING: Contact the LAMA Office at lama@ ala.org. Acceptance of an advertisement does not constitute an endorsement by LAMA. LA&M Case Study PRODUCTION: Troy D. Linker, Angela Han shaw, and Out of Sight but Not Out of Mind 189 Christopher Keech, ALA Production Services. Preparing for an Automated Retrieval System MANUSCRIPTS: Editorial submissions, article pro- Taeock Kim and Paula J. Popma posals, and letters to the editor should be sent to Editor Gregg Sapp, University of Albany, SUNY, Features 1400 Washington Ave., Albany, NY 12222; e- mail: [email protected]. Please refer to On Managing 193 “Instructions for Authors” on page 55 of vol. 21, “I’ll Ask the Questions” no. 1, or visit our Web page: www.ala.org/lama. Click on “LAMA Publications,” and “Library The Insecure Boss Administration & Management .” John Lubans, Jr. REPORTING LAMA NEWS: The LAMA board has The Truth Is Out There assigned responsibility for reporting news to the 196 chairs of LAMA sections and committees. Chairs or Pimp My Library their designees should submit all news of conference Julie Todaro activities and programs directly to Associate Editor Eric C. Shoaf, Box A, Brown University Library, Manager’s Bookshelf 199 Providence, RI 02912, e-mail: [email protected], based Multitasking on established guidelines. Chairs should contact the editor for guidelines, reporting forms, and deadlines Bonnie A. Osif for submission of news. LA&M Online Members-Only Feature INDEXING AND ABSTRACTING: Library Admin- istration & Management is indexed and annotated LAMA Celebrates Fifty Years of Supporting Library Leadership in Library Literature, a publication of the H. W. A photo album of LAMA’s history Wilson Company, and Information Science ABS. (LA&M Online exclusive) at www.ala.org/lama MICROFILM COPIES: Microfilm copies of Library Administration & Management and its predeces- sor, LAMA Newsletter, are available from University Index to Advertisers 204 Microfilms, 300 N. Zeeb Rd., Ann Arbor, MI 48103; www.umi.com. LAMA News Section 205 Design by Angela Hanshaw © 2007 by the American Library Association administrators’ updates President’s Column W. Bede Mitchell I write these words within l align our annual budgeting, services, programming (in three days of returning home the broadest sense), and marketing with our strategic from ALA’s largest Annual priorities; Conference ever, where l involve our members in identifying the steps that will LAMA members celebrated lead to accomplishing our strategic goals; our division’s fiftieth anni- l communicate and coordinate the activities of our sec- versary with an outstanding tions, committees, task forces, and discussion groups President’s Program featur- to make the most effective use of our resources. ing Frances Hesselbein and a great party. I am pleased and proud to be LAMA’s fifty-first president, and I look We especially need professional support for the work forward to working with you all in getting LAMA’s next of our units and volunteer members. Without it we cannot fifty years off to a great start. act systematically and cohesively. We took a big step in As you may know, LAMA was one of three divisions that direction when we hired Kerry Ward to be LAMA’s that celebrated fiftieth anniversaries at the 2007 Annual new executive director. Kerry comes to us after serving Conference. The ALA Council approved a resolution from almost a decade as associate and then executive director LAMA councilor Sue MacTavish, with a second from of our sister ALA division ALTA, and he has several years long-time LAMA member Charles Kratz, paying tribute to of experience as an association executive director outside LAMA’s fifty years of excellence. The widespread recogni- the library field. He is ideally suited for his new job, and I tion of LAMA’s success has kept membership growing know