Dell Hybrid Client Version 1.x Conversion and Upgrade Guide March 2021 Rev. A01 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. Contents Chapter 1: Introduction................................................................................................................. 4 Chapter 2: Supported platforms for Dell Hybrid Client conversion................................................ 5 Supported management software...................................................................................................................................6 Chapter 3: Dell Hybrid Client 1.0 or 1.1 to Dell Hybrid Client 1.5 upgrade........................................7 Chapter 4: Convert Dell Wyse 5070 devices to Dell Hybrid Client................................................. 12 Dell Wyse 5070 Conversion ............................................................................................................................................12 Adding Dell Hybrid Client images to repository.....................................................................................................13 Creating Hybrid Client image policies......................................................................................................................14 Scheduling the image policy...................................................................................................................................... 14 Chapter 5: Convert Dell Generic Client to Dell Hybrid Client........................................................ 16 Chapter 6: Upgrade from Dell Hybrid Client version 1.0 to 1.1.......................................................17 Install the application using public cloud Wyse Management Suite.......................................................................17 Install the application using on-premises Wyse Management Suite......................................................................18 Download the installation file from Dell support site ................................................................................................18 Chapter 7: Dell OptiPlex and Latitude conversions....................................................................... 19 Chapter 8: Frequently asked questions........................................................................................20 Chapter 9: Contacting Dell.......................................................................................................... 23 Contents 3 1 Introduction Dell Hybrid Client is a desktop solution by Dell that follows the Software-as-a-Service (SaaS) model of software delivery. It provides a hybrid operating environment that enables you to access virtual, cloud, or local applications and resources seamlessly. It encompasses the cloud and storage aggregation for maintaining security and simplicity. You must use a management software to configure, operate, and update devices that are powered by Dell Hybrid Client, thereby eliminating the need for IT support to visit the physical devices. You can manage the devices by using Wyse Management Suite Pro. Wyse Management Suite offers process automation and helps lower costs for large deployments of devices that are powered by Dell Hybrid Client. Using secure HTTPS-based communication and Active Directory authentication for role-based administration, Wyse Management Suite keeps your devices up to date. The Wyse Management Suite mobile application enables administrators to view critical alerts, notifications on the dashboard, and send real-time command. This guide contains instructions to convert the devices running Windows 10 IoT Enterprise LTSB, Windows 10 IoT Enterprise LTSC, ThinLinux 2.x, and ThinOS 8.6 to Dell Hybrid Client using Wyse Management Suite Pro 3.x or later. This guide also provides information to upgrade the devices running Ubuntu 18.04 or 20.04 to Dell Hybrid Client using Wyse Management Suite Pro 3.x or later. The target audience for this guide is enterprise customers with administrator privileges. 4 Introduction 2 Supported platforms for Dell Hybrid Client conversion Table 1. Supported platforms and configurations for DHC 1.5 Configuration Platform Operating System Processor Memory Storage Wyse 5070 Intel Celeron Dual Core Windows 10 IoT Enterprise LTSB, Windows 10 IoT Intel Pentium Quad 32 GB eMMC/SSD and 64 Enterprise LTSC, Dell Hybrid Core GB SSD Client 1.0 and Dell Hybrid Wyse 5070 Intel Pentium Quad Client 1.1 Extended Core OptiPlex 7070 Ultra 8th Generation Intel Ubuntu 18.04 and Windows 8 GB and higher Core i3/i5/i7 10 OptiPlex 3090 Ultra 11th Generation Intel Ubuntu 20.04 + Dell Client Core i3/i5 32 GB eMMC/128 GB and Agent Enabler and Windows 10 OptiPlex 7090 Ultra 11th Generation Intel higher capacity SSD or HDD Core i3/i5 /i7 Latitude 3320 11th Generation Intel Core i3/i7 Table 2. Supported platforms and configurations for DHC 1.1 Platform Configuration Operating System Processor Memory Storage Wyse 5070 Intel Celeron Dual 4 GB and higher 16 GB or higher capacity ThinLinux 2.x and ThinOS Core SSD or eMMC 8.6 Intel Pentium Quad Core Wyse 5070 Extended Intel Pentium Quad Core Wyse 5070 Intel Celeron Dual 4 GB and higher 32 GB eMMC and 64 GB Windows 10 IoT Enterprise Core SSD LTSB and Windows 10 IoT Enterprise LTSC Intel Pentium Quad 64 GB SSD Core Wyse 5070 Extended Intel Pentium Quad 64 GB and 128 GB SSD Core OptiPlex 7070 Ultra 8th Generation 64 GB and 128 GB SSD Ubuntu 18.04 and Windows Intel Core i3/i5/i7 10 Topics: • Supported management software Supported platforms for Dell Hybrid Client conversion 5 Supported management software Table 3. Supported management software for DHC 1.5 Supported environment Management software Wyse Management Suite Edition Pro Version 3.2 and later Table 4. Supported management software for DHC 1.1 Supported environment Management software Wyse Management Suite Edition Pro Version 3.1 and later 6 Supported platforms for Dell Hybrid Client conversion 3 Dell Hybrid Client 1.0 or 1.1 to Dell Hybrid Client 1.5 upgrade Prerequisites ● Download the Dell Hybrid Client 1.5 - Image upgrade addon package from the Drivers and Downloads section of the Dell Hybrid Client product page or the respective hardware product pages at www.dell.com/support. ● Download the ISO image corresponding to your platform model: ○ Dell Hybrid Client 1.5 - ISO Conversion Image for Wyse 5070 ○ Dell Hybrid Client 1.5 - ISO Conversion Image for 7070 Optiplex Ultra ● Extract the ISO file from the downloaded zip file. Steps 1. Go to Groups & Configs and click the device group, DHC-DEV-GRP, where the Dell Hybrid Client 1.0 or 1.1 devices are registered. You can rename the device group. 2. Create two device subgroups. For example, DhcUpgradeStageNotify and DhcUpgradeStageUpgrade inside the device group, DHC-DEV-GRP. You can rename both the device subgroups. Figure 1. Device sub-groups 3. Copy the image upgrade add-on DHCImageUpgradeAddon.tar.gz and image upgrade iso file DellHybridClient_1.5_750_5070.iso or DellHybridClient_1.5_750_7070.iso corresponding to the platform model to the Wyse Management Suite local repository—<RepoPath>\repository\hybridClientApps>. For example, C: \WMSRepo3\repository\hybridClientApps. Dell Hybrid Client 1.0 or 1.1 to Dell Hybrid Client 1.5 upgrade 7 Figure 2. Wyse Management Suite local repository 4. Move the devices to be converted to the subgroup, DhcUpgradeStageNotify. Figure 3. DhcUpgradeStageNotify 5. Select the subgroup, DhcUpgradeStageNotify and send notifications to the devices in the group using SendMessage in Wyse Management Suite for user data backup. An administrator can confirm that all the SendMessage alerts are successful on the Events tab. 8 Dell Hybrid Client 1.0 or 1.1 to Dell Hybrid Client 1.5 upgrade Figure 4. SendMessage 6. Once the defined number of days for user data backup elapses, the administrator can move the devices which have received the notification to the subgroup, DhcUpgradeStageUpgrade. Figure 5. DhcUpgradeStageUpgrade 7. Go to Apps & Data and create the advanced app policy, DHC1.5 Upgrade for the subgroup, DhcUpgradeStageUpgrade to install Image upgrade add-on and the ISO conversion image respectively. Check the Enable app dependency option to ensure that the image add-on is installed first followed by the ISO image. NOTE: You must create the app policy for operating system subtype Ubuntu 18.04. Dell Hybrid Client 1.0 or 1.1 to Dell Hybrid Client 1.5 upgrade 9 Figure 6. Install Image upgrade add-on and the ISO conversion image 8. If you have not configured the policy to apply on check-in, you can create the job for the DHC1.5 Upgrade app policy to install the add-on on the devices in the subgroup DhcUpgradeStageUpgrade. Figure 7. DhcUpgradeStageUpgrade group 9. Once the job is successful the devices will upgrade to Ubuntu 20.04 with Dell Hybrid Client 1.5 and re-register to the subgroup, DhcUpgradeStageUpgrade. 10 Dell Hybrid Client 1.0 or 1.1 to Dell Hybrid Client 1.5 upgrade Figure 8. Upgrade successful Dell Hybrid Client 1.0 or 1.1 to Dell Hybrid Client 1.5 upgrade 11 4 Convert Dell Wyse 5070 devices