INTERNAL STAFF’S GUIDE AND PROTOCOLS FOR MCO AND COVID-19 Approved by : Sr. Wong Kok Soo, FRISM, FPEPS, FMIPFM, MMIEA, MMIPEAC Managing Director. [email protected] / +6012 3321 867 / +603 2260 2300 Published Date : 28 March 2020. Revision No. : 4. Last Revision Date : 21 April 2020. All rights reserved. No parts of the content of this guide may be reproduced or distributed in public, without the prior written permission of the publisher. All images are copyright to their respective owners and are protected under Malaysia’s copyright laws. Without prior written permission, it is not permitted to copy, download, or reproduce these images in any way whatsoever. Burgess Rawson Management Sdn Bhd (strictly for internal circulation only) Page 2 | 52 Burgess Rawson Management Sdn Bhd (strictly for internal circulation only) Contents Page List of Abbreviations Used 4 A. Advisories and Guidelines for PMO 5 B. Advisories and Guidelines for Clients (Developer/JMC/MC/SMC) 6 C. Entry Protocol for Residents / Occupiers 7 D. Entry Protocol for Visitors 7 E. Entry Protocol for Delivery Personnel (Food, Essential Items, Postal and Courier Services) 8 F. Entry Protocol for Domestic Helpers, Contractors, Repairmen and Others 8 G. Emergency Protocols for confirmed COVID-19 cases 9 1. COVID-19 positive for PMO Personnel 2. COVID-19 positive for Occupiers / Residents 10 3. COVID-19 positive for external Service Providers / Contractors 12 Flowchart – COVID-19 Emergency Protocols 15 H. Protocol for mitigation of clusters after confirmed COVID-19 case 16 Flowchart – Emergency Protocols for mitigation of COVID-19 clusters 19 I. Protocol for Social Distancing 20 J. Protocol for Self-Quarantine and Self-Assessment 22 Appendix “1” – Protocol for Sanitization work performed by Cleaners 25 Appendix “2” – ADVISORY NOTE 27 Appendix “3” – IMPORTANT NOTICE 28 Appendix “3A” – IMPORTANT NOTICE 29 Appendix “4” – IMPORTANT NOTICE 30 Appendix “4A” – IMPORTANT NOTICE 31 Appendix “5” – IMPORTANT NUMBERS AND REFERENCES 32 Appendix “6” – Diagnosis & Screening of Coronavirus 44 Appendix “7” – Frequently Asked Questions on COVID-19 Tests 46 Appendix “8” – Roche statement on SARS-CoV-2 and COVID-19 48 Appendix “9” – Disinfecton Guide for Surau 50 Appendix “10” – LEGAL RAMIFICATIONS 51 [The space below is intentionally left blank] Page 3 | 52 Burgess Rawson Management Sdn Bhd (strictly for internal circulation only) List of Abbreviations Used. AGM - Annual General Meeting COB - Commissioner of Buildings CPRC - National Crisis Preparedness and Response Centre EGM - Extraordinary General Meeting EMCO - Enhanced Movement Control Order FAQ - Frequently Asked Questions JMC - Joint Management Committee KPKT - Ministry of Housing and Local Government MC - Management Committee MCO - Movement Control Order MOH - Ministry of Health PMO - Property Management Office PPE - Personal Protective Equipment RAT - Rapid Assessment Team SMC - Subsidiary Management Committee STRA - Short-Term Rental Accommodation [The space below is intentionally left blank] Page 4 | 52 Burgess Rawson Management Sdn Bhd (strictly for internal circulation only) A. Advisories and Guidelines for PMO. 1. Enforce hand sanitization before entering the PMO. 2. Maintain GOOD HAND HYGIENE by frequently washing hands with soap or sanitizing hands with hand sanitizers of 70% alcohol content. NOTE: Washing hands with soap for at least 20 seconds is the GOLD standard in hand hygiene. In the absence of water and soap, use hand sanitizer of 70% alcohol content and rub your hands thoroughly, especially your fingertips. 3. NEVER TOUCH YOUR FACE (nose, eyes and mouth) or adjust the facemask until hands are washed or sanitized. 4. Maintain SOCIAL DISTANCING of at least 1 meter apart. No physical contact. No handshake. No sharing of food from the same plate or with shared utensils. 5. COUGH OR SNEEZE ETIQUETTE: Always cover your mouth and nose with a tissue paper whenever you cough or sneeze. Immediately dispose the tissue paper into the garbage bag in the dustbin and the garbage bag must be replaced daily. Wash or sanitize your hands immediately. 6. No physical group meetings. Use FREE video conference application like Team Link (available on Windows, MAC, iOS and Android) for group meetings. 7. If you are unwell, seek MEDICAL ATTENTION and STAY AT HOME. Notify and update your medical condition to your immediate superior until full recovery. 8. All frequently touched surfaces, e.g. door knobs/handles, telephones, workstations, etc. to be cleaned and sanitized regularly with commercial grade disinfectant. 9. Increase natural ventilation whenever possible, e.g. opening of windows. 10. DAILY TEMPERATURE SCREENING for all PMO’s personnel on duty twice daily: once in the morning and once in the afternoon. NOTE: In the event the temperature reading exceeds 38 degrees Celsius for three (3) continuous time at 1 minute apart after each reading, the said personnel shall be asked to seek medical attention immediately, go on medical leave (MC) and then update medical report to the immediate superior. 11. Wear a FACEMASK when speaking with another person, and when the personnel is out of the management office to use washroom, purchase food, discharging duties, etc. 12. Defer any non-critical maintenance works unless it affects the safety and comfort of the occupiers. 13. The PMO will be closed to public until the MCO is lifted. Inform all parties that all businesses and transactions shall be done online, e.g. online payments, enquiries over the phone, etc. 14. All service providers working during the MCO shall wear adequate protection consisting of facemasks, gloves and/or goggles. 15. The Manager in charge of the PMO shall prepare a DUTY ROSTER for the PMO personnel to work, and the said duty roster shall be approved by the Asset Manager before approval is to be obtained from the Client (developer, JMB, MC or SMC). Page 5 | 52 Burgess Rawson Management Sdn Bhd (strictly for internal circulation only) NOTE: The “work from home” shift is not an off-day or holiday. In the event any personnel is unwell, please obtain a medical certificate from a certified and registered medical doctor. Emergency leave shall also be applied in the event the personnel is unable to be on duty. B. Advisories and Guidelines for Clients (Developer/JMC/MC/SMC). 1. Stop all gatherings, functions and meetings including AGM, EGM and committee meetings during the MCO period. If necessary, committee meeting may be conducted via video conferencing without any physical contact during the MCO period where decisions and resolutions are made with record of names of members making their votes and on the condition that a sufficient quorum is present when the votes are taken. 2. Shut down all common recreational facilities but maintaining suitable level of servicing and maintenance of such facilities to ensure that they do not go into disrepairs during the MCO period. This is to implement social distancing and self-isolation during the MCO period. 3. Stop all STRA activities during the MCO period. 4. Stop all renovation, moving-in and moving-out activities. 5. Daily sanitizing by cleaning and wiping of all the frequently touched surfaces in the common property like lift buttons, handrails, door knobs/handles, chairs, tables, switches, wash basins, taps, etc. with commercial grade disinfectant. In addition, wipe down all accessible walls, glazing, doors and windows with commercial grade disinfectant. Additional budget, subject to Client’s approval, will be allocated to the cleaning agency for the disinfectants, disposable N95 or 3-ply surgical masks, disposable gloves, disposable long-sleeved gowns and eye goggles or face shield. 6. In order to enhance safety of the occupiers, it is recommended that hand sanitizers of 70% alcohol content be provided to critical areas of the common property such as guardhouse, security counters and checkpoints, reception counters and main lift lobbies; and soap dispensers to common washrooms. 7. Conduct temperature screening of the personnel on duty for all the service providers in the building twice daily: once in the morning and once in the afternoon. NOTE: In the event the temperature reading exceeds 38 degrees Celsius for three (3) continuous time at 1 minute apart after each reading, the said personnel shall be asked to seek medical attention immediately, go on medical leave (MC) and then update medical report to the immediate superior and the PMO. 8. Conduct temperature screening of all individuals entering the building in accordance with the established temperature screening protocols. 9. In order to avoid any unnecessary exposure to Novel Coronavirus (2019-nCoV) infection, the PMO staff will be working on alternate day rotation to work on site and from home during the MCO period. [The space below is intentionally left blank] Page 6 | 52 Burgess Rawson Management Sdn Bhd (strictly for internal circulation only) C. Entry Protocol for Residents / Occupiers. 1. Movements of residents / occupiers within the strata development during MCO shall be limited to needs only, such as seeking medical care and procurement of food and essential items. 2. Security personnel on duty will conduct temperature screening for all residents or occupiers each time they enter the building. NOTE: In the event the temperature reading exceeds 38 degrees Celsius for three (3) continuous time at 1 minute apart after each reading, the said resident or occupier shall be asked to seek medical attention immediately, and their personal particulars will be recorded. An advisory note (refer to Appendix “2”) will be issued to the said person by the security personnel on duty and a copy of the same will be extended to the PMO. 3. The following advice shall be conveyed to the abovementioned resident or occupier: a. Please seek immediate medical attention; b. Kindly impose self-quarantine and social distancing, including when at home; c. To wear a facemask at all times; and d. To update the PMO on his/her condition until full recovery from the fever, at least once every 24 hours on a working day via telephone call.