Job Knowledge/Professional Development – Technically and professionally skilled in all position responsibilities and duties. Seeks new skills and opportunities for self development. 5 – Exceptional 4 – High 3 – Satisfactory 2 – Fair 1 – Unsatisfactory Possesses job knowledge that Demonstrates thorough Demonstrates a basic Has mastered the application Shows a basic lack of is demonstrated thorough understanding of all understanding of all job of most procedures and understanding of how to understanding of how to procedures and processes knowledge skills, procedures processes required for fully perform routine assignments, perform regular work required to effectively perform and processes; knows successful job performance. even after repeated assignments as well as how all assignments. Very rarely resources to seek guidance In those areas where orientation. Frequently those assignments relate to needs help regarding how to for clarification as needed. additional knowledge and requires assistance from other areas. Serves as execute a given assignment. May seek clarification on new expertise are required, supervisor or others in order resource to others regarding When new procedures or assignments, but once satisfactory or better progress to complete task due to lack of work processes and processes are introduced, understood does not need is being demonstrated toward knowledge of applicable procedures. Significantly learns quickly and begins additional support and can their attainment. Requires procedures. Appears to work exceeds expectations on all efficient application. apply process to a similar above average level of independent of established tasks. Continuously strives to Consistently produces quality assignment. Willing to supervision on most tasks to department mission. Requires further improve job work under minimal expand job knowledge with be effective. Accepts high levels of supervision to knowledge. Constantly solicits supervision. Uses supervisory guidance. Seeks performance feedback and effectively complete job feedback from others performance feedback to and accepts feedback demonstrates a willingness to duties. Unwilling to accept regarding their performance. effectively alter and improve regarding performance and apply such information to feedback from others subsequent performance. demonstrates a willingness to improving performance. Has regarding performance. Is not Often seeks ways to expand apply such information to demonstrated desire to interested in acquiring job knowledge to support the improving performance. Has acquire additional additional skills/knowledge mission of the department. demonstrated desire to skills/knowledge that will allow that will allow them to acquire additional them to contribute to the contribute to the fulfillment of skills/knowledge that will allow fulfillment of the department’s the department’s goals. them to contribute to the goals but has not followed fulfillment of the department’s through with acquiring new goals. skills or knowledge. Leadership Skills/People Development – Displays initiative. Motivates subordinates. Fosters teamwork. Develops high professional goals, objectives and deadlines. 5 – Exceptional 4 – High 3 – Satisfactory 2 – Fair 1 – Unsatisfactory Consistently demonstrates Demonstrates a thorough Demonstrates an Understands most important Cannot provide an adequate knowledge and support of the understanding of key goals understanding of key goals aspects of department goals. explanation of department mission and business plans of and mission of department. and mission of department. Works well within a team mission and strategy when the department. Inspires and Understands how their Develops working structure but does not serve in asked. Shows no desire to guides others toward goal professional/technical relationships in order to a leadership role or foster know and understand accomplishments; consistently knowledge, skills, and complete assignments and teamwork. Sometimes shows departmental goals and develops and sustains experience can be applied to ensure consistency within the initiative by taking action strategy. Unwilling to take cooperative working fulfill department mission and department. Facilitates team without being asked or told. action without being first told relationships; fosters goals. Is able to find way to oriented work processes When faced with obstacles, to do so by a peer or commitment, team spirit, pride engage others through through application of basic often gets “stuck" in supervisor. Waits for others to and trust; shares leadership teamwork. Develops and project management skills. frustration. Generally accepts take action first. Has not and helps the team become sustains cooperative working Works to overcome obstacles responsibility for assigned become familiar with work interdependent by facilitating relationships; fosters but occasionally needs work and performs tasks as environment and available participation and group commitment, team spirit, pride direction and support to directed; however when resources. Is not fully adept interaction. Consistently and trust. Always performs succeed. Accepts obstacles prevent a task from at basic aspects of work demonstrates ability and assigned tasks as directed. responsibility for assigned being completed, may stop routines and processes and willingness to seize Persistent in overcoming work and performs tasks as work and wait for direction. does not seem able to opportunities and resolve obstacles. Consistently directed. Most of the time Becoming more familiar with progress at an acceptable or problems. Sees what needs to accepts responsibility for ensures that results are work environment and better rate. be done and takes assigned work and performs complete and meet available resources. While appropriate action. Often tasks as directed. Always expectations prior to not fully adept at all aspects of completes tasks ahead of ensures that results are beginning a new assignment. work routines and processes, schedule and provides complete and meet is progressing at an assistance to others. expectations prior to acceptable or better rate. Understands and beginning a new assignment. demonstrates the ability to effectively prioritize assignments to make the most efficient use of time and resources. Problem Solving/Decision Making – Gives reasonable consideration to all facets of issues that may arise. Gathers and analyzes information. Seeks input and positive feedback from others. Makes timely decisions. Communicates decisions to all affected parties. Resolves conflict in a positive manner. 5 – Exceptional 4 – High 3 – Satisfactory 2 – Fair 1 – Unsatisfactory Displays creativity in seeking Always approaches Usually approaches problem Is transitioning in the area of At times, decisions are hastily solutions to problems and in problem solving in a solving in a systematic problem solving and decision made without fully considering making decisions. Is able to systematic manner. manner. Often seeks making. Has come to the possible consequences. integrate new ideas with current Identifies all resources resources available for help understand the need for a Problem solving efforts are approaches. Effectively identifies available for help and as necessary. Assures proper more comprehensive erratic and often not totally potential problems before they involves peers and documentation and follows up approach to reaching effective. Tends to work alone arise and acts on problems in the subordinates as to ensure problem is resolved. solutions and recommending on problems, not soliciting the early stages. Once solved, necessary. Tracks issue, Decisions are well thought out outcomes or taking action. Is input of peers or subordinates. problems do not arise again. keeps management and made in a timely. Often willing to listen to a variety of The same or similar problems Makes good decisions with limited abreast of concerns and interacts with a variety of opinions. Demonstrates a seem to reoccur on a regular but accurate information while follows up to ensure individuals in an assortment of willingness to learn from basis. Lacks ability to adapt working within schedule. Actively problem is does not settings. Can accurately mistakes/failures in order to behavior in accordance with seeks input when making reoccur. Decisions are assess situational demands adapt behavior effectively. situational demands. decisions and openly encourages well thought out and made and employ appropriate a diversity of opinions. Possesses in a timely and logical behavioral response. a variety of strategies for solving manner. Keeps supervisor problems. informed of progress and results on a regular basis. Effectively follows up to ensure objectives are met. Relationship Building – Maintains healthy working relationships. Team player. Good listener. Appreciates diversity of others. 5 – Exceptional 4 – High 3 – Satisfactory 2 – Fair 1 – Unsatisfactory Builds and maintains outstanding Builds and maintains Develops successful working Has difficulty at times Has difficulty building and working relationships with others. successful working relationship with others; may interacting appropriately with maintaining good working Consistently demonstrates the relationships with others. need guidance from others. May apply basic relationships with others. highest level of understanding, Shows respect for others. peers/supervisor in communications skills but, at Demonstrates lack of courtesy, tact, empathy, and Applies active listening understanding